This document discusses research methods and processes. It defines research as the systematic and objective creation of knowledge. The key steps of the research process are identified as posing a question, collecting data to answer the question, and presenting the answer. Both quantitative and qualitative research approaches are described. Quantitative research uses statistical analysis and preset questions, while qualitative explores problems in depth through a small number of individuals. The goal is to help readers understand the importance of research and the different approaches.