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2Q16
Corporate Presentation
BBVA Group
Second Quarter 2016
2
Disclaimer
This document is only provided for information purposes and does not constitute, nor should it be interpreted as, an offer to sell or exchange or acquire, or an invitation for offers to buy securities issued
by any of the aforementioned companies. Any decision to buy or invest in securities in relation to a specific issue must be made solely and exclusively on the basis of the information set out in the
pertinent prospectus filed by the company in relation to such specific issue. No one who becomes aware of the information contained in this report should regard it as definitive, because it is subject to
changes and modifications.
This document contains or may contain forward looking statements (in the usual meaning and within the meaning of the US Private Securities Litigation Reform Act of 1995) regarding intentions,
expectations or projections of BBVA or of its management on the date thereof, that refer to or incorporate various assumptions and projections, including projections about the future earnings of the
business. The statements contained herein are based on our current projections, but the actual results may be substantially modified in the future by various risks and other factors that may cause the
results or final decisions to differ from such intentions, projections or estimates. These factors include, without limitation, (1) the market situation, macroeconomic factors, regulatory, political or
government guidelines, (2) domestic and international stock market movements, exchange rates and interest rates, (3) competitive pressures, (4) technological changes, (5) alterations in the financial
situation, creditworthiness or solvency of our customers, debtors or counterparts. These factors could cause or result in actual events differing from the information and intentions stated, projected or
forecast in this document or in other past or future documents. BBVA does not undertake to publicly revise the contents of this or any other document, either if the events are not as described herein, or
if such events lead to changes in the information contained in this document.
This document may contain summarized information or information that has not been audited, and its recipients are invited to consult the documentation and public information filed by BBVA with stock
market supervisory bodies, in particular, the prospectuses and periodical information filed with the Spanish Securities Exchange Commission (CNMV) and the Annual Report on Form 20-F and
information on Form 6-K that are filed with the US Securities and Exchange Commission.
Distribution of this document in other jurisdictions may be prohibited, and recipients into whose possession this document comes shall be solely responsible for informing themselves about, and
observing any such restrictions. By accepting this document you agree to be bound by the foregoing restrictions.
1. About BBVA
2. Vision and aspiration
3. BBVA transformation journey
4. Results’ highlights
Index
> BBVA’s global presence
> History of BBVA
> Main figures
> BBVA share
> Organizational chart
> Our team
> Presence in social media
> Social commitment
> Awards and recognitions
1. About BBVA
2. Vision and aspiration
3. BBVA Transformation
Journey
4. Results’ highlights
1. About BBVA
5
1. About BBVA
2. Vision and aspiration
3. BBVA Transformation
Journey
4. Results’ highlights
> BBVA’s global presence
> History of BBVA
> Main figures
> BBVA share
> Organizational chart
> Our team
> Presence in social media
> Social commitment
> Awards and recognitions
As of June 2016. It includes. Customer’s data as of may 2016.
North America
USA / Mexico
Europe
Germany / Belgium/ Spain/ France / Holland / Italy /
Luxembourg / Malta / Portugal / U.K. / Romania /
Russia / Switzerland / Turkey
Asia - Pacific
Australia / China / UAE / Hong Kong /
India / Indonesia / Japan / South
Korea/ Singapore / Taiwan
South America
Argentina / Bolivia / Brazil / Chile / Colombia /
Paraguay / Peru / Uruguay / Venezuela
€ 746billion in total
assets
67million customers
35countries
9,153branches
30,958ATMs
137,310employees
BBVA’s global presence
6
1. About BBVA
2. Vision and aspiration
3. BBVA Transformation
Journey
4. Results’ highlights
> BBVA’s global presence
> History of BBVA
> Main figures
> BBVA share
> Organizational chart
> Our team
> Presence in social media
> Social commitment
> Awards and recognitions
More than 150 years of history
BBVA is the result of the merger of two major Spanish banking institutions
1988
• Banco de Bilbao
• Banco de Vizcaya
1998
• Corporación
Bancaria de España
• Caja Postal
• Bco. Exterior
• Bco.
Hipotecario
1999
• Banco Bilbao Vizcaya
• Argentaria
7
1. About BBVA
2. Vision and aspiration
3. BBVA Transformation
Journey
4. Results’ highlights
> BBVA’s global presence
> History of BBVA
> Main figures
> BBVA share
> Organizational chart
> Our team
> Presence in social media
> Social commitment
> Awards and recognitions
More than 150 years of history
BBVA had significant growth since 1995
• Banco Continental (Peru)
• Probursa (Mexico)
1995
• Banco Ganadero (Colombia)
• Bancos Cremi and Oriente
(Mexico)
• Banco Francés (Argentina)
1996
• Banco Provincial (Venezuela)
• B.C. Argentino (Argentina)
1997
• Poncebank (Puerto Rico)
• Banco Excel (Brasil)
• Banco BHIF (Chile)
1998
• Provida (Chile)
• Consolidar (Argentina)
1999
• Bancomer (Mexico)2000
• Granahorrar (Colombia)
• Hipotecaria Nacional
(Mexico)
2005
• Texas Regional Bancshares
(USA)
• Forum Servicios
Financieros (Chile)
• State National Bancshares
(USA)
• CITIC (China)
2006
• Compass (USA)2007
• Extended CITIC agreement2008
• Guaranty Bank (USA)2009
2010 • New extension CITIC
agreement
• Turkiye Garanti Bankasi
(Turkey)
• Sale of Puerto Rico
• Unnim Banc (Spain)
2012
• Sale of Panama
• Sale of pension business in Latam
• Sale of CNCB’s 5.1% (China)
2013
• Simple (USA)2014
• Sale of CIFH’s stake to CNCB
(China)
• Sale of CNCB’s 4.9% (China)
• Catalunya Banc (Spain)
• Acquisition of an additional stake
in Turkiye Garanti Bankasi (Turkey)
• Acquisition of a 29,5% stake in
Atom (UK)
2015
• Extension of Forum SF agreement
(Chile)
• Credit Uruguay (Uruguay)
2011
• Valley Bank (USA)
• Laredo (USA)
• Bancomer IPO
2004
• Holvi (Finland)2016
8
1. About BBVA
2. Vision and aspiration
3. BBVA Transformation
Journey
4. Results’ highlights
> BBVA’s global presence
> History of BBVA
> Main figures
> BBVA share
> Organizational chart
> Our team
> Presence in social media
> Social commitment
> Awards and recognitions
1H16 main figures
5,901
Operating income
1,832
Net attributable profit
Earnings (€m)
746,040
Total assets
55,962
Total equity
433,268
Loans and advances
to customers - gross
Balance sheet (€m)
406,284
Deposits
from customers
7.2%
ROE
0.67%
ROA
51.8%
Efficiency ratio
Efficiency / Profitability
5.1%
NPL ratio
74%
NPL coverage ratio
Risk management
12.03%
Phased-in
10.71%
Fully-loaded
Solvency – CET1 ratio
For more information click here
12,233
Gross income
9
1. About BBVA
2. Vision and aspiration
3. BBVA Transformation
Journey
4. Results’ highlights
> BBVA’s global presence
> History of BBVA
> Main figures
> BBVA share
> Organizational chart
> Our team
> Presence in social media
> Social commitment
> Awards and recognitions
BBVA share
Madrid
New
York
Mexico
Figures as of 30th June 2016
Number of shares issued (m) 6,480
Book value per share (€) 7.35
Closing price (€) 5.06
Market capitalization (€m) 32,817
Listed on the main international
stock markets
BBVA’s capital ownership
is well diversified
Shareholder breakdown
45.3
54.7
3.1
4.7
2.7
34.8
Banks
Institutions
Employees
Individuals
Resident
Non-resident
#shareholders
942,343
For more information click here
London
Weighting (30-06-2016)
IBEX 35 7.9%
Euro Stoxx 50 1.7%
Euro Stoxx Banks 10.2%
Stoxx Europe 600 Banks 4.7%
10
1. About BBVA
2. Vision and aspiration
3. BBVA Transformation
Journey
4. Results’ highlights
New organizational structure
> BBVA’s global presence
> History of BBVA
> Main figures
> BBVA share
> Organizational chart
> Our team
> Presence in social media
> Social commitment
> Awards and recognitions
Business
units
closer
to CEO
Customer Solutions
encompassing
the areas that shape and
deploy our value
proposition to customers,
both globally and locally
We have
simplified
the organization
to create
a more agile
and efficient
structure and
accelerate our
transformation
11
1. About BBVA
2. Vision and aspiration
3. BBVA Transformation
Journey
4. Results’ highlights
Execution & Performance New Core Competencies Risk & Finance
Group Executive Chairman
Francisco González
Strategy & Control
CEO
Carlos Torres Vila
Corporate &
Investment Banking
Juan Asúa
Country Monitoring1
Jorge Sáenz-Azcúnaga
Talent & Culture
Ricardo Forcano
Engineering
Ricardo Moreno
Finance
Jaime Sáenz de Tejada
Global Risk
Management
Rafael Salinas
Global Economics
Regulation & Public Affairs
José Manuel González-Páramo
Legal & Compliance
Eduardo Arbizu
Strategy & M&A
Javier Rodríguez Soler
Accounting & Supervisors
Ricardo Gómez Barredo
Communications
Paul G. Tobin
General Secretary
Domingo Armengol
Internal Audit
José Luis de los Santos
Customer Solutions2
Derek White
Mexico
Eduardo Osuna
USA
Manolo Sánchez
Spain
Cristina de Parias
Turkey
Fuat Erbil
> BBVA’s global presence
> History of BBVA
> Main figures
> BBVA share
> Organizational chart
> Our team
> Presence in social media
> Social commitment
> Awards and recognitions
Organizational chart
Nota 1: Reporting channel to CEO for Argentina, Colombia, Chile, Peru, Venezuela, Uruguay and Paraguay, as well as monitoring of all countries,
including Spain, Mexico, Turkey and USA.
Nota 2: Integrates Global Marketing & Digital Sales; Business Development in Spain, Mexico, Turkey, USA and South America; Distribution model;
Insurance and Prevision; Asset Management & Global Wealth; Consumer Finance and New Digital Businesses.
12
1. About BBVA
2. Vision and aspiration
3. BBVA Transformation
Journey
4. Results’ highlights
> BBVA’s global presence
> History of BBVA
> Main figures
> BBVA share
> Organizational chart
> Our team
> Presence in social media
> Social commitment
> Awards and recognitions
Our team
We are creating the kind of culture, environment and ways
of working where the customer is at the center of everything
we do
The best team
Our people are the cornerstone of our
transformation and helping BBVA deliver the best
customer experience anywhere
We are defining what it means
to be an employee at BBVA,
and what sets us apart from any
other company
In 2015, we established
our strategy and vision
In 2016, we will focus
on how we get there
United States
10,933
Mexico
37,340
South America
30,713
Spain
33,053 Turkey
22,432
Rest of Eurasia
2,839
Age average: 38 years
46% 54%
BBVA Group:
137,310
employees
Note: Figures as of 30th of June 2016.
A first class workforce
13
1. About BBVA
2. Vision and aspiration
3. BBVA Transformation
Journey
4. Results’ highlights
> BBVA’s global presence
> History of BBVA
> Main figures
> BBVA share
> Organizational chart
> Our team
> Presence in social media
> Social commitment
> Awards and recognitions
Followers in
social media
30,686,593
Facebook (fans) 25,240,875
Twitter (followers) 4,584,458
YouTube (subscribers) 193,518
Google+ (fans) 11,680
LinkedIn (subscribers) 347,461
Instagram (fans) 308,601
USA
10
Mexico
18 Venezuela
5
Colombia
6 Peru
15
Chile
12 Argentina
7
Paraguay
5Uruguay
4
Spain
45
Number of BBVA’s social media profiles by
country (as of June 2016)
Profiles
189
Presence in social media
Note: As of June 2016.
BBVA’s commitment is to be where the people are, to listen and
understand their needs and dreams. This is the reason that makes BBVA
a forward-looking entity in social media
Whoever or wherever they may be, we have a solution and a tailored-channel for all
our stakeholders. Even if they have different interests, everyone shares their relation
with BBVA
14
1. About BBVA
2. Vision and aspiration
3. BBVA Transformation
Journey
4. Results’ highlights
> BBVA’s global presence
> History of BBVA
> Main figures
> BBVA share
> Organizational chart
> Our team
> Presence in social media
> Social commitment
> Awards and recognitions
Social commitment
For more information click here
Highly
committed to
the societies
in which we
operate
In 2015
1. 103.61 €m
Financial Literacy
Social Entrepreneurship
Knowledge
Premio Fronteras
del Conocimiento
(1) BBVA´s annual budget.
15
1. About BBVA
2. Vision and aspiration
3. BBVA Transformation
Journey
4. Results’ highlights
> BBVA’s global presence
> History of BBVA
> Main figures
> BBVA share
> Organizational chart
> Our team
> Presence in social media
> Social commitment
> Awards and recognitions
Awards and recognitions
The best bank of
South America for
Euromoney
The best place to work in
Spain
Once more, BBVA’s differentiated management has been recognized
> Vision of the financial industry
> Our aspiration
1. About BBVA
2. Vision and aspiration
3. BBVA Transformation
Journey
4. Results’ highlights
2. Vision and
aspiration
17
1. About BBVA
2. Vision and aspiration
3. BBVA Transformation
Journey
4. Results’ highlights
> Vision of the financial industry
> Our aspiration
Reshaping of the financial industry
(1) Source: BBVA; Banks in peer group: Santander, Deutsche, Commerzbank, BNPP, SocGen, CASA, Intesa, Unicredit, HSBC, Barclays, Royal Bank of Scotland, Lloyds, UBS y
Credit Suisse, Citigroup, Bank of America, JP Morgan y Wells Fargo.
(2) Juniper Research Future Proofing Digital Banking.
0.1
0.2
0.4
0.6
0.8
1.0
2010 2011 2012 2013 2014 2015
x 10 in 5 years
Regulatory pressure
and the impact in
profitability
Mobile has changed
the distribution
model
New players are
entering the value
chain
16.8%
-1.8%
5.9%
7.4%
3.1%
1.8% 2.0%
4.2% 4.8%
2007
2008
2009
2010
2011
2012
2013
2014
2015
Banks ROE Evolution1 (%) World mobile banking users2
18
1. About BBVA
2. Vision and aspiration
3. BBVA Transformation
Journey
4. Results’ highlights
Shifting customers and needs
Permanently connected
Banking anytime, anywhere
Interaction with multiple devices and applications
Seeking the best experiences for each of their banking needs
Used to digital experiences
Expect proactive and personalized help in their finance
management
> Vision of the financial industry
> Our aspiration
19
1. About BBVA
2. Vision and aspiration
3. BBVA Transformation
Journey
4. Results’ highlights
Better
experience
More
efficiency
Big Data Blockchain Cloud
Data
processing
Artificial
intelligence
Biometrics
The client will be the main beneficiary in this new
environment as financial services become democratized
> Vision of the financial industry
> Our aspiration
Technology and data as enablers
20
1. About BBVA
2. Vision and aspiration
3. BBVA Transformation
Journey
4. Results’ highlights
> Vision of the financial industry
> Our aspiration
Our aspiration
Strengthening the relationship with the customer through
the transformation
Adjusting
our strategy to
focus on the
real needs of
our customers
> Our purpose
> Strategic priorities
> Progressing in
our transformation
2. Vision and aspiration
3. BBVA Transformation
Journey
4. Results’ highlights
1. About BBVA 3. BBVA
transformation
journey
22
2. Vision and aspiration
3. BBVA Transformation
Journey
4. Results’ highlights
1. About BBVA
To bring
the age
of opportunity
to everyone
Having a true impact on people’s lives and businesses
Redefining the Value Proposition
Assist people in all parts of their
financial life cycle
Help customers achieve their life
goals
Be more than a bank, engine
of opportunity
Our purpose
> Our purpose
> Strategic priorities
> Progressing in
our transformation
23
2. Vision and aspiration
3. BBVA Transformation
Journey
4. Results’ highlights
1. About BBVA
> Our purpose
> Strategic priorities
> Progressing in
our transformation
Strategic Priorities
To help us in this journey, we have defined six
strategic priorities at a Group level
1 2 3
4 5 6
New standard in
customer experience
Drive digital sales New business
models
Optimize capital
allocation
Unrivaled efficiency A first class
workforce
24
2. Vision and aspiration
3. BBVA Transformation
Journey
4. Results’ highlights
1. About BBVA
> Our purpose
> Strategic priorities
> Progressing in
our transformation
Focus on providing the best CX
A business model with the customer at the core that offers a differential
service with a very ambitious goal
Peer Group: Spain: Santander, CaixaBank, Bankia, Sabadell, Popular// USA: Bank of America, Bank of the West, Comerica, Frost, Chase, Regions, US Bank, Wells Fargo//
Mexico: Banamex, Santander, Banorte, HSBC// Peru: BCP, Interbank, Scotiabank// Argentina: Banco Galicia, HSBC, Santander Rio// Colombia: Bancolombia, Davivienda,
Banco de Bogotá// Chile: BCI, Banco de Chile, Santander // Venezuela: Banesco, Mercantil, Banco de Venezuela.
USA and Peru: Data as of December 2015.
To be leaders in customer satisfaction across our global
footprint
NPS (Net Promoter Score) – Jun16
BBVA - Peers Average
1st 6th1st 1st2nd1st1st 3rd
-1%
45%
39% 24% 25%
31%
16%
58%12%
47%
31% 28%
21%
33%
22%
68%
25
2. Vision and aspiration
3. BBVA Transformation
Journey
4. Results’ highlights
1. About BBVA
> Our purpose
> Strategic priorities
> Progressing in
our transformation
7.0
10.2
Jun.15 Jun.16
Relationship model
Branch activity
(Million of transactions)
BBVA Spain
Digital customers
(Million) – BBVA Group
13.6
16.4
Jun.15 Jun.16
+21%
Mobile customers
(Million) – BBVA Group
+45%
51 46 42 40
2013 2014 2015 Jun.16
-22%
We are improving
our relationship model
to respond to the customers’
multichannel profile
26
2. Vision and aspiration
3. BBVA Transformation
Journey
4. Results’ highlights
1. About BBVA
> Our purpose
> Strategic priorities
> Progressing in
our transformation
Digital product plan
Digital sales & products
Traditional product
digitalization:
mortgages, car insurances, receipt
finance, one-click loans...
% of total sales YtD, # of transactions
Native product launches:
Wallet, Link, Wibe...
Driving sales through digital channels
We are promoting the development of digital products and
services, for customers most convenient channel selection
Spain Mexico South America
6.6
12.3
Dec.15 Jun. 16
8.8
14.7
Dec.15 Jun. 16
9.0
14.3
Dec.15 Jun. 16
27
2. Vision and aspiration
3. BBVA Transformation
Journey
4. Results’ highlights
1. About BBVA
> Our purpose
> Strategic priorities
> Progressing in
our transformation
New business models
Leveraging the fintech ecosystem to develop our
value proposition
Internal
Incubation
Strategic
partnerships
Acquisitions Investments (venture capital)
29.5% stake
API Client
BBVA Open API’s
3rd party
API
API ClientAPI Client
3rd party
API
Enable new developments combining BBVA’s APIs,
client’s technology and other building blocks
Open Platform
BBVA is driving the
modularization of finance
www.bbvaapimarket.com
28
2. Vision and aspiration
3. BBVA Transformation
Journey
4. Results’ highlights
1. About BBVA
> Our purpose
> Strategic priorities
> Progressing in
our transformation
Leveraging technology
In 2007 we began our transformation process
We have been working
on our platforms
And we are adapting to the new
paradigms of development
Placing technology at the customer’s service
Front-Office /
Channels
Multichannel Architecture
branch mobile web social network
ATMs call center BBVA Wallet
Middleware /
Services
Back-office or
core banking System
Platform
as a
Service
29
2. Vision and aspiration
3. BBVA Transformation
Journey
4. Results’ highlights
1. About BBVA
> Our purpose
> Strategic priorities
> Progressing in
our transformation
Cultural change
We are transforming the organization internally by fostering
a new culture
New ways of working:
Agile, collaborative
tools
Collaborative culture,
entrepreneurship
(‘trial - error’)
Zero tolerance
against low
quality
New
headquarters
Leaner
structures
30
2. Vision and aspiration
3. BBVA Transformation
Journey
4. Results’ highlights
1. About BBVA
> Our purpose
> Strategic priorities
> Progressing in
our transformation
At BBVA, we are
accelerating our
transformation
process to become
the best bank
for our customers
> Highlights
> Business areas
2. Vision and aspiration
3. BBVA Transformation
Journey
4. Results’ highlights
1. About BBVA
2Q16
4. Results’
highlights
32
2. Vision and aspiration
3. BBVA Transformation
Journey
4. Results’ highlights
1. About BBVA
2Q16
+21.2%
Gross income Operating income
Ongoing cost control efforts & efficiency improvement
Cost of risk and loan-loss
provisions + RE impairments
Cost of risk improvement
6,445 €m
2Q16
+8.8%
constant € constant €
2Q16
0.9%
Cost of risk YTD
Net attributable profit
Loan-loss provisions
+ RE impairments
1,164 €m
2Q16
NPL ratio
5.1%
Coverage ratio
74%
Leverage ratio
6.4% Fully-loaded
CET1 ratio
10.7%Fully-loaded
12.0 % Phased-in
Risks
Risk indicators improvement
Capital
Solid capital ratios
vs. 2Q15
2Q16 highlights
> Highlights
> Business areas
Solid quarterly results, earnings
growth on track
12,233€m
1H16
+5.9% +18.2%
vs. 1H15 constant €
+24.7%
+10.3%vs. 2Q15
3,287€m
+15.2%
+1.1% vs. 1H15
5,901 €m
1H16
constant €
1,123€m
2Q16
-8.2% +4.0%
vs. 2Q15 constant €
-33.6% -25.5%
vs. 1H151,832€m
-9.8% +5.8%
vs. 1H15
Ex corporate
operations
+4.1% +20.0%Ex corporate
operations
1H16
vs. 2Q15 constant €
constant €
constant €
33
2. Vision and aspiration
3. BBVA Transformation
Journey
4. Results’ highlights
1. About BBVA
2Q16
1H16 highlights
> Highlights
> Business areas
BBVA Group (€m) 1H16
Change
1H16/1H15
% % constant
Net Interest Income 8,365 11.2 26.1
Net Fees and Commissions 2,350 6.0 16.2
Net Trading Income 1,176 -17.5 -9.6
Other Income & Expenses 343 -12.5 -13.5
Gross Income 12,233 5.9 18.2
Operating Expenses -6,332 10.8 21.1
Operating Income 5,901 1.1 15.2
Impairment on Financial Assets -2,110 -4.4 5.3
Provisions and Other Gains -400 -31.4 -27.0
Income Before Tax 3,391 11.3 31.9
NI ex Corporate Operations 2,471 10.8 30.2
Corporate Operations Income 0 n.s. n.s.
Non-controlling Interest -639 n.s. n.s.
Net Attributable Profit 1,832 -33.6 -25.5
Net Attributable Profit (ex corporate operations) 1,832 -9.8 5.8
34
2. Vision and aspiration
3. BBVA Transformation
Journey
4. Results’ highlights
1. About BBVA
2Q16
Business areas – 2Q16 results
Net attributable profit
619€m
-15.3% vs. 1H15
NPL ratio
6.0%
Coverage ratio
Spain Banking activity
60%
NII pressure
Lower than expected market-related fees
Focus on cost control
Maintaining positive trend in loan-loss
provisions and impairments
Spain Real estate activity
Net attributable profit
-209 €m
-30.6% vs. 1H15
USA constant €
Net attributable profit
178€m
-35.5% vs. 1H15
NPL ratio
1.6%
Coverage ratio
90%
Net exposure
-13.3%
vs. Jun.15
> Highlights
> Business areas
Positive market trends
Lower P&L negative impact
Ongoing exposure reduction
Maintaining revenue trend; positive fees
performance in the quarter
Cost under control
Lower Oil&Gas provisions than 1Q
CCAR test passed
35
2. Vision and aspiration
3. BBVA Transformation
Journey
4. Results’ highlights
1. About BBVA
2Q16
> Highlights
> Business areas
Business areas – 2Q16 results
Net attributable profit 1
324 €m
+31.8% vs. 1H15
NPL ratio
2.7%
Coverage ratio
Turkey constant €
128%
South America constant €
Good revenue growth
Cost of risk better than our expectations
Significant FX impact
Net attributable profit
394€m
+7.1% vs. 1H15
NPL ratio
2.7%
Coverage ratio
111%
Net attributable profit
968 €m
+10.6% vs. 1H15
NPL ratio
2.5%
Coverage ratio
Mexico constant €
121%
(1) Considering the additional stake in Garanti accounted for using the full consolidation method from 01/01/15 vs 01/07/15 deal closing.
Solid revenue growth (>20%)
NTI includes Visa Europe deal
Excellent cost management
Outstanding bottom-line growth
Outstanding gross income performance
Positive jaws
Bottom line double-digit growth
Significant FX negative impact
36
2. Vision and aspiration
3. BBVA Transformation
Journey
4. Results’ highlights
1. About BBVA
2Q16
Business areas – 1H16 results
Corporate & Investment Banking
Stability in lending and customer funds
High recurrence of our client’s revenues
Deterioration of the environment causes a drop in results in line
with the industry
(1) Client’s revenue / Gross margin.
Business activity Client’s revenue Results
(constant €, % YoY) (constant €, % YoY)
Lending
58 €bn +1.9%
Customer funds
51 €bn -2.8%
Gross margin
1,289 M€ -11.2%
Net margin
788 M€ -19.3%
Net attributable profit
328 M€ -45.3%
Wholesale banking
recurrent business1
% of revenues given
by our relations
with clients
93%
(constant €, % YTD)
> Highlights
> Business areas
1,201 M€ +1%
BBVA Group
Second Quarter 2016

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2 Q16 Corporate Presentation

  • 3. 2 Disclaimer This document is only provided for information purposes and does not constitute, nor should it be interpreted as, an offer to sell or exchange or acquire, or an invitation for offers to buy securities issued by any of the aforementioned companies. Any decision to buy or invest in securities in relation to a specific issue must be made solely and exclusively on the basis of the information set out in the pertinent prospectus filed by the company in relation to such specific issue. No one who becomes aware of the information contained in this report should regard it as definitive, because it is subject to changes and modifications. This document contains or may contain forward looking statements (in the usual meaning and within the meaning of the US Private Securities Litigation Reform Act of 1995) regarding intentions, expectations or projections of BBVA or of its management on the date thereof, that refer to or incorporate various assumptions and projections, including projections about the future earnings of the business. The statements contained herein are based on our current projections, but the actual results may be substantially modified in the future by various risks and other factors that may cause the results or final decisions to differ from such intentions, projections or estimates. These factors include, without limitation, (1) the market situation, macroeconomic factors, regulatory, political or government guidelines, (2) domestic and international stock market movements, exchange rates and interest rates, (3) competitive pressures, (4) technological changes, (5) alterations in the financial situation, creditworthiness or solvency of our customers, debtors or counterparts. These factors could cause or result in actual events differing from the information and intentions stated, projected or forecast in this document or in other past or future documents. BBVA does not undertake to publicly revise the contents of this or any other document, either if the events are not as described herein, or if such events lead to changes in the information contained in this document. This document may contain summarized information or information that has not been audited, and its recipients are invited to consult the documentation and public information filed by BBVA with stock market supervisory bodies, in particular, the prospectuses and periodical information filed with the Spanish Securities Exchange Commission (CNMV) and the Annual Report on Form 20-F and information on Form 6-K that are filed with the US Securities and Exchange Commission. Distribution of this document in other jurisdictions may be prohibited, and recipients into whose possession this document comes shall be solely responsible for informing themselves about, and observing any such restrictions. By accepting this document you agree to be bound by the foregoing restrictions.
  • 4. 1. About BBVA 2. Vision and aspiration 3. BBVA transformation journey 4. Results’ highlights Index
  • 5. > BBVA’s global presence > History of BBVA > Main figures > BBVA share > Organizational chart > Our team > Presence in social media > Social commitment > Awards and recognitions 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights 1. About BBVA
  • 6. 5 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights > BBVA’s global presence > History of BBVA > Main figures > BBVA share > Organizational chart > Our team > Presence in social media > Social commitment > Awards and recognitions As of June 2016. It includes. Customer’s data as of may 2016. North America USA / Mexico Europe Germany / Belgium/ Spain/ France / Holland / Italy / Luxembourg / Malta / Portugal / U.K. / Romania / Russia / Switzerland / Turkey Asia - Pacific Australia / China / UAE / Hong Kong / India / Indonesia / Japan / South Korea/ Singapore / Taiwan South America Argentina / Bolivia / Brazil / Chile / Colombia / Paraguay / Peru / Uruguay / Venezuela € 746billion in total assets 67million customers 35countries 9,153branches 30,958ATMs 137,310employees BBVA’s global presence
  • 7. 6 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights > BBVA’s global presence > History of BBVA > Main figures > BBVA share > Organizational chart > Our team > Presence in social media > Social commitment > Awards and recognitions More than 150 years of history BBVA is the result of the merger of two major Spanish banking institutions 1988 • Banco de Bilbao • Banco de Vizcaya 1998 • Corporación Bancaria de España • Caja Postal • Bco. Exterior • Bco. Hipotecario 1999 • Banco Bilbao Vizcaya • Argentaria
  • 8. 7 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights > BBVA’s global presence > History of BBVA > Main figures > BBVA share > Organizational chart > Our team > Presence in social media > Social commitment > Awards and recognitions More than 150 years of history BBVA had significant growth since 1995 • Banco Continental (Peru) • Probursa (Mexico) 1995 • Banco Ganadero (Colombia) • Bancos Cremi and Oriente (Mexico) • Banco Francés (Argentina) 1996 • Banco Provincial (Venezuela) • B.C. Argentino (Argentina) 1997 • Poncebank (Puerto Rico) • Banco Excel (Brasil) • Banco BHIF (Chile) 1998 • Provida (Chile) • Consolidar (Argentina) 1999 • Bancomer (Mexico)2000 • Granahorrar (Colombia) • Hipotecaria Nacional (Mexico) 2005 • Texas Regional Bancshares (USA) • Forum Servicios Financieros (Chile) • State National Bancshares (USA) • CITIC (China) 2006 • Compass (USA)2007 • Extended CITIC agreement2008 • Guaranty Bank (USA)2009 2010 • New extension CITIC agreement • Turkiye Garanti Bankasi (Turkey) • Sale of Puerto Rico • Unnim Banc (Spain) 2012 • Sale of Panama • Sale of pension business in Latam • Sale of CNCB’s 5.1% (China) 2013 • Simple (USA)2014 • Sale of CIFH’s stake to CNCB (China) • Sale of CNCB’s 4.9% (China) • Catalunya Banc (Spain) • Acquisition of an additional stake in Turkiye Garanti Bankasi (Turkey) • Acquisition of a 29,5% stake in Atom (UK) 2015 • Extension of Forum SF agreement (Chile) • Credit Uruguay (Uruguay) 2011 • Valley Bank (USA) • Laredo (USA) • Bancomer IPO 2004 • Holvi (Finland)2016
  • 9. 8 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights > BBVA’s global presence > History of BBVA > Main figures > BBVA share > Organizational chart > Our team > Presence in social media > Social commitment > Awards and recognitions 1H16 main figures 5,901 Operating income 1,832 Net attributable profit Earnings (€m) 746,040 Total assets 55,962 Total equity 433,268 Loans and advances to customers - gross Balance sheet (€m) 406,284 Deposits from customers 7.2% ROE 0.67% ROA 51.8% Efficiency ratio Efficiency / Profitability 5.1% NPL ratio 74% NPL coverage ratio Risk management 12.03% Phased-in 10.71% Fully-loaded Solvency – CET1 ratio For more information click here 12,233 Gross income
  • 10. 9 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights > BBVA’s global presence > History of BBVA > Main figures > BBVA share > Organizational chart > Our team > Presence in social media > Social commitment > Awards and recognitions BBVA share Madrid New York Mexico Figures as of 30th June 2016 Number of shares issued (m) 6,480 Book value per share (€) 7.35 Closing price (€) 5.06 Market capitalization (€m) 32,817 Listed on the main international stock markets BBVA’s capital ownership is well diversified Shareholder breakdown 45.3 54.7 3.1 4.7 2.7 34.8 Banks Institutions Employees Individuals Resident Non-resident #shareholders 942,343 For more information click here London Weighting (30-06-2016) IBEX 35 7.9% Euro Stoxx 50 1.7% Euro Stoxx Banks 10.2% Stoxx Europe 600 Banks 4.7%
  • 11. 10 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights New organizational structure > BBVA’s global presence > History of BBVA > Main figures > BBVA share > Organizational chart > Our team > Presence in social media > Social commitment > Awards and recognitions Business units closer to CEO Customer Solutions encompassing the areas that shape and deploy our value proposition to customers, both globally and locally We have simplified the organization to create a more agile and efficient structure and accelerate our transformation
  • 12. 11 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights Execution & Performance New Core Competencies Risk & Finance Group Executive Chairman Francisco González Strategy & Control CEO Carlos Torres Vila Corporate & Investment Banking Juan Asúa Country Monitoring1 Jorge Sáenz-Azcúnaga Talent & Culture Ricardo Forcano Engineering Ricardo Moreno Finance Jaime Sáenz de Tejada Global Risk Management Rafael Salinas Global Economics Regulation & Public Affairs José Manuel González-Páramo Legal & Compliance Eduardo Arbizu Strategy & M&A Javier Rodríguez Soler Accounting & Supervisors Ricardo Gómez Barredo Communications Paul G. Tobin General Secretary Domingo Armengol Internal Audit José Luis de los Santos Customer Solutions2 Derek White Mexico Eduardo Osuna USA Manolo Sánchez Spain Cristina de Parias Turkey Fuat Erbil > BBVA’s global presence > History of BBVA > Main figures > BBVA share > Organizational chart > Our team > Presence in social media > Social commitment > Awards and recognitions Organizational chart Nota 1: Reporting channel to CEO for Argentina, Colombia, Chile, Peru, Venezuela, Uruguay and Paraguay, as well as monitoring of all countries, including Spain, Mexico, Turkey and USA. Nota 2: Integrates Global Marketing & Digital Sales; Business Development in Spain, Mexico, Turkey, USA and South America; Distribution model; Insurance and Prevision; Asset Management & Global Wealth; Consumer Finance and New Digital Businesses.
  • 13. 12 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights > BBVA’s global presence > History of BBVA > Main figures > BBVA share > Organizational chart > Our team > Presence in social media > Social commitment > Awards and recognitions Our team We are creating the kind of culture, environment and ways of working where the customer is at the center of everything we do The best team Our people are the cornerstone of our transformation and helping BBVA deliver the best customer experience anywhere We are defining what it means to be an employee at BBVA, and what sets us apart from any other company In 2015, we established our strategy and vision In 2016, we will focus on how we get there United States 10,933 Mexico 37,340 South America 30,713 Spain 33,053 Turkey 22,432 Rest of Eurasia 2,839 Age average: 38 years 46% 54% BBVA Group: 137,310 employees Note: Figures as of 30th of June 2016. A first class workforce
  • 14. 13 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights > BBVA’s global presence > History of BBVA > Main figures > BBVA share > Organizational chart > Our team > Presence in social media > Social commitment > Awards and recognitions Followers in social media 30,686,593 Facebook (fans) 25,240,875 Twitter (followers) 4,584,458 YouTube (subscribers) 193,518 Google+ (fans) 11,680 LinkedIn (subscribers) 347,461 Instagram (fans) 308,601 USA 10 Mexico 18 Venezuela 5 Colombia 6 Peru 15 Chile 12 Argentina 7 Paraguay 5Uruguay 4 Spain 45 Number of BBVA’s social media profiles by country (as of June 2016) Profiles 189 Presence in social media Note: As of June 2016. BBVA’s commitment is to be where the people are, to listen and understand their needs and dreams. This is the reason that makes BBVA a forward-looking entity in social media Whoever or wherever they may be, we have a solution and a tailored-channel for all our stakeholders. Even if they have different interests, everyone shares their relation with BBVA
  • 15. 14 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights > BBVA’s global presence > History of BBVA > Main figures > BBVA share > Organizational chart > Our team > Presence in social media > Social commitment > Awards and recognitions Social commitment For more information click here Highly committed to the societies in which we operate In 2015 1. 103.61 €m Financial Literacy Social Entrepreneurship Knowledge Premio Fronteras del Conocimiento (1) BBVA´s annual budget.
  • 16. 15 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights > BBVA’s global presence > History of BBVA > Main figures > BBVA share > Organizational chart > Our team > Presence in social media > Social commitment > Awards and recognitions Awards and recognitions The best bank of South America for Euromoney The best place to work in Spain Once more, BBVA’s differentiated management has been recognized
  • 17. > Vision of the financial industry > Our aspiration 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights 2. Vision and aspiration
  • 18. 17 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights > Vision of the financial industry > Our aspiration Reshaping of the financial industry (1) Source: BBVA; Banks in peer group: Santander, Deutsche, Commerzbank, BNPP, SocGen, CASA, Intesa, Unicredit, HSBC, Barclays, Royal Bank of Scotland, Lloyds, UBS y Credit Suisse, Citigroup, Bank of America, JP Morgan y Wells Fargo. (2) Juniper Research Future Proofing Digital Banking. 0.1 0.2 0.4 0.6 0.8 1.0 2010 2011 2012 2013 2014 2015 x 10 in 5 years Regulatory pressure and the impact in profitability Mobile has changed the distribution model New players are entering the value chain 16.8% -1.8% 5.9% 7.4% 3.1% 1.8% 2.0% 4.2% 4.8% 2007 2008 2009 2010 2011 2012 2013 2014 2015 Banks ROE Evolution1 (%) World mobile banking users2
  • 19. 18 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights Shifting customers and needs Permanently connected Banking anytime, anywhere Interaction with multiple devices and applications Seeking the best experiences for each of their banking needs Used to digital experiences Expect proactive and personalized help in their finance management > Vision of the financial industry > Our aspiration
  • 20. 19 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights Better experience More efficiency Big Data Blockchain Cloud Data processing Artificial intelligence Biometrics The client will be the main beneficiary in this new environment as financial services become democratized > Vision of the financial industry > Our aspiration Technology and data as enablers
  • 21. 20 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights > Vision of the financial industry > Our aspiration Our aspiration Strengthening the relationship with the customer through the transformation Adjusting our strategy to focus on the real needs of our customers
  • 22. > Our purpose > Strategic priorities > Progressing in our transformation 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights 1. About BBVA 3. BBVA transformation journey
  • 23. 22 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights 1. About BBVA To bring the age of opportunity to everyone Having a true impact on people’s lives and businesses Redefining the Value Proposition Assist people in all parts of their financial life cycle Help customers achieve their life goals Be more than a bank, engine of opportunity Our purpose > Our purpose > Strategic priorities > Progressing in our transformation
  • 24. 23 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights 1. About BBVA > Our purpose > Strategic priorities > Progressing in our transformation Strategic Priorities To help us in this journey, we have defined six strategic priorities at a Group level 1 2 3 4 5 6 New standard in customer experience Drive digital sales New business models Optimize capital allocation Unrivaled efficiency A first class workforce
  • 25. 24 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights 1. About BBVA > Our purpose > Strategic priorities > Progressing in our transformation Focus on providing the best CX A business model with the customer at the core that offers a differential service with a very ambitious goal Peer Group: Spain: Santander, CaixaBank, Bankia, Sabadell, Popular// USA: Bank of America, Bank of the West, Comerica, Frost, Chase, Regions, US Bank, Wells Fargo// Mexico: Banamex, Santander, Banorte, HSBC// Peru: BCP, Interbank, Scotiabank// Argentina: Banco Galicia, HSBC, Santander Rio// Colombia: Bancolombia, Davivienda, Banco de Bogotá// Chile: BCI, Banco de Chile, Santander // Venezuela: Banesco, Mercantil, Banco de Venezuela. USA and Peru: Data as of December 2015. To be leaders in customer satisfaction across our global footprint NPS (Net Promoter Score) – Jun16 BBVA - Peers Average 1st 6th1st 1st2nd1st1st 3rd -1% 45% 39% 24% 25% 31% 16% 58%12% 47% 31% 28% 21% 33% 22% 68%
  • 26. 25 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights 1. About BBVA > Our purpose > Strategic priorities > Progressing in our transformation 7.0 10.2 Jun.15 Jun.16 Relationship model Branch activity (Million of transactions) BBVA Spain Digital customers (Million) – BBVA Group 13.6 16.4 Jun.15 Jun.16 +21% Mobile customers (Million) – BBVA Group +45% 51 46 42 40 2013 2014 2015 Jun.16 -22% We are improving our relationship model to respond to the customers’ multichannel profile
  • 27. 26 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights 1. About BBVA > Our purpose > Strategic priorities > Progressing in our transformation Digital product plan Digital sales & products Traditional product digitalization: mortgages, car insurances, receipt finance, one-click loans... % of total sales YtD, # of transactions Native product launches: Wallet, Link, Wibe... Driving sales through digital channels We are promoting the development of digital products and services, for customers most convenient channel selection Spain Mexico South America 6.6 12.3 Dec.15 Jun. 16 8.8 14.7 Dec.15 Jun. 16 9.0 14.3 Dec.15 Jun. 16
  • 28. 27 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights 1. About BBVA > Our purpose > Strategic priorities > Progressing in our transformation New business models Leveraging the fintech ecosystem to develop our value proposition Internal Incubation Strategic partnerships Acquisitions Investments (venture capital) 29.5% stake API Client BBVA Open API’s 3rd party API API ClientAPI Client 3rd party API Enable new developments combining BBVA’s APIs, client’s technology and other building blocks Open Platform BBVA is driving the modularization of finance www.bbvaapimarket.com
  • 29. 28 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights 1. About BBVA > Our purpose > Strategic priorities > Progressing in our transformation Leveraging technology In 2007 we began our transformation process We have been working on our platforms And we are adapting to the new paradigms of development Placing technology at the customer’s service Front-Office / Channels Multichannel Architecture branch mobile web social network ATMs call center BBVA Wallet Middleware / Services Back-office or core banking System Platform as a Service
  • 30. 29 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights 1. About BBVA > Our purpose > Strategic priorities > Progressing in our transformation Cultural change We are transforming the organization internally by fostering a new culture New ways of working: Agile, collaborative tools Collaborative culture, entrepreneurship (‘trial - error’) Zero tolerance against low quality New headquarters Leaner structures
  • 31. 30 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights 1. About BBVA > Our purpose > Strategic priorities > Progressing in our transformation At BBVA, we are accelerating our transformation process to become the best bank for our customers
  • 32. > Highlights > Business areas 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights 1. About BBVA 2Q16 4. Results’ highlights
  • 33. 32 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights 1. About BBVA 2Q16 +21.2% Gross income Operating income Ongoing cost control efforts & efficiency improvement Cost of risk and loan-loss provisions + RE impairments Cost of risk improvement 6,445 €m 2Q16 +8.8% constant € constant € 2Q16 0.9% Cost of risk YTD Net attributable profit Loan-loss provisions + RE impairments 1,164 €m 2Q16 NPL ratio 5.1% Coverage ratio 74% Leverage ratio 6.4% Fully-loaded CET1 ratio 10.7%Fully-loaded 12.0 % Phased-in Risks Risk indicators improvement Capital Solid capital ratios vs. 2Q15 2Q16 highlights > Highlights > Business areas Solid quarterly results, earnings growth on track 12,233€m 1H16 +5.9% +18.2% vs. 1H15 constant € +24.7% +10.3%vs. 2Q15 3,287€m +15.2% +1.1% vs. 1H15 5,901 €m 1H16 constant € 1,123€m 2Q16 -8.2% +4.0% vs. 2Q15 constant € -33.6% -25.5% vs. 1H151,832€m -9.8% +5.8% vs. 1H15 Ex corporate operations +4.1% +20.0%Ex corporate operations 1H16 vs. 2Q15 constant € constant € constant €
  • 34. 33 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights 1. About BBVA 2Q16 1H16 highlights > Highlights > Business areas BBVA Group (€m) 1H16 Change 1H16/1H15 % % constant Net Interest Income 8,365 11.2 26.1 Net Fees and Commissions 2,350 6.0 16.2 Net Trading Income 1,176 -17.5 -9.6 Other Income & Expenses 343 -12.5 -13.5 Gross Income 12,233 5.9 18.2 Operating Expenses -6,332 10.8 21.1 Operating Income 5,901 1.1 15.2 Impairment on Financial Assets -2,110 -4.4 5.3 Provisions and Other Gains -400 -31.4 -27.0 Income Before Tax 3,391 11.3 31.9 NI ex Corporate Operations 2,471 10.8 30.2 Corporate Operations Income 0 n.s. n.s. Non-controlling Interest -639 n.s. n.s. Net Attributable Profit 1,832 -33.6 -25.5 Net Attributable Profit (ex corporate operations) 1,832 -9.8 5.8
  • 35. 34 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights 1. About BBVA 2Q16 Business areas – 2Q16 results Net attributable profit 619€m -15.3% vs. 1H15 NPL ratio 6.0% Coverage ratio Spain Banking activity 60% NII pressure Lower than expected market-related fees Focus on cost control Maintaining positive trend in loan-loss provisions and impairments Spain Real estate activity Net attributable profit -209 €m -30.6% vs. 1H15 USA constant € Net attributable profit 178€m -35.5% vs. 1H15 NPL ratio 1.6% Coverage ratio 90% Net exposure -13.3% vs. Jun.15 > Highlights > Business areas Positive market trends Lower P&L negative impact Ongoing exposure reduction Maintaining revenue trend; positive fees performance in the quarter Cost under control Lower Oil&Gas provisions than 1Q CCAR test passed
  • 36. 35 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights 1. About BBVA 2Q16 > Highlights > Business areas Business areas – 2Q16 results Net attributable profit 1 324 €m +31.8% vs. 1H15 NPL ratio 2.7% Coverage ratio Turkey constant € 128% South America constant € Good revenue growth Cost of risk better than our expectations Significant FX impact Net attributable profit 394€m +7.1% vs. 1H15 NPL ratio 2.7% Coverage ratio 111% Net attributable profit 968 €m +10.6% vs. 1H15 NPL ratio 2.5% Coverage ratio Mexico constant € 121% (1) Considering the additional stake in Garanti accounted for using the full consolidation method from 01/01/15 vs 01/07/15 deal closing. Solid revenue growth (>20%) NTI includes Visa Europe deal Excellent cost management Outstanding bottom-line growth Outstanding gross income performance Positive jaws Bottom line double-digit growth Significant FX negative impact
  • 37. 36 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights 1. About BBVA 2Q16 Business areas – 1H16 results Corporate & Investment Banking Stability in lending and customer funds High recurrence of our client’s revenues Deterioration of the environment causes a drop in results in line with the industry (1) Client’s revenue / Gross margin. Business activity Client’s revenue Results (constant €, % YoY) (constant €, % YoY) Lending 58 €bn +1.9% Customer funds 51 €bn -2.8% Gross margin 1,289 M€ -11.2% Net margin 788 M€ -19.3% Net attributable profit 328 M€ -45.3% Wholesale banking recurrent business1 % of revenues given by our relations with clients 93% (constant €, % YTD) > Highlights > Business areas 1,201 M€ +1%