This document provides instructions for mystery shoppers on how to apply for opportunities through the Channelplay platform. It outlines the following key points: 1. Shoppers can view available opportunities by location and type under the "Open Opportunities" section. They can apply by clicking "Apply Now" for a given opportunity. 2. Shoppers must complete any required certifications for an opportunity before applying. Certifications can be attempted up to 5 times and shoppers must score above the minimum. 3. After applying, the application status will be shown as "Assigned" if approved, "Decision Pending" if awaiting review, or "Declined" with the reason if rejected. 4. Upon completing

1. Copyright © 2016 Channelplay Limited 1
1View
Introduction
Simplifying
Retail marketing

2. Copyright © 2016 Channelplay Limited 2
1. How to apply?
• My Dashboard
• How to look for available opportunities
• How to apply for a given opportunity
• Certifications
• Process Flow Chart for assignment of opportunities
• View your audit status
• My payments
CONTENTS

3. Copyright © 2016 Channelplay Limited 3
How to apply?
Get all your shopping trips paid for
Check out our all new mystery shopping platform

4. Copyright © 2016 Channelplay Limited 4
My Dashboard
• Log in to your account with your login credentials.
• Once logged in you will land to My dashboard where you can check your records
My dashboard: Ratings, applied audits, audits
done etc. & other past records
My Applications: Can view assigned
audits & their status
My Certifications:
Certifications related to
various open opportunities
My
payments:
New & old
payment
details
Open opportunities: All the live projects for
which audits are to be conducted

5. Copyright © 2016 Channelplay Limited 5
How to look for available opportunities
• Click on the open opportunities to view live projects
• Open opportunities can be based on:
A. Location
Refine search: Under this head the area/distance you are willing
to cover can be managed (Distance in kilometers).
Distance can be increased or decreased by moving this slider

6. Copyright © 2016 Channelplay Limited 6
How to look for available opportunities
B. Mystery shopping & audit type
Click on Audit type under open opportunities to see available audits as
per your choice of “Type of audit”

7. Copyright © 2016 Channelplay Limited 7
• Go to open opportunities, specify your location
• On the opportunity you want to go for, click Apply now
How to apply for a given opportunity
Mention your location here
Click on apply now
Pune, Maharashtra

8. Copyright © 2016 Channelplay Limited 8
How to apply for a given opportunity
After you click on apply now for a project you will land into the project details where you
can go through the audit details, instructions & the required certification

9. Copyright © 2016 Channelplay Limited 9
Certifications
Before you apply click on certifications & attempt it
To clear certification click on
attempt
Once certification is clear you can click
to apply for your preferable stores
Before you apply clear the certification
for that project

10. Copyright © 2016 Channelplay Limited 10
Certifications
• The certification tests are also displayed under the My certifications tab
• If you are unsuccessful you can reattempt
• The maximum no of attempts for any certification is 5
If you clear the certification you will be declared as certified.
If you do not obtain above the minimum score then the certification is unsuccessful

11. Copyright © 2016 Channelplay Limited 11
Process Flow Chart for assignment of opportunities
Click on open opportunities
Back up shopper given opportunity
in case the assigned shopper fails
to do the audit
Assigned Not assigned
Wait for Channelplay team to contact you
Reasons for non
assignment:
1. Low certification
score
2. Less experience
3. Low shopper
rating
Accepted
Go to 1View
Assigned as a back up shopper
Conduct the audit &
submit reports
Pending unless QC
done
Approved
Payment

12. Copyright © 2016 Channelplay Limited 12
View your audit status
a. Assigned: If you have been assigned a project it will be shown here
b. Decision pending: The audit that has been applied by you but has not yet approved it will
be displayed here
c. Declined: The details of the projects declined by you & the one not assigned to you will be
under this head stating the reason for the same.
d. Completed: Upload the reports under this head. Status will be shown as pending unless
the Qc is done by the APM. Once quality check is done it will be marked as approved & the
rating will be given to you
Go to My applications

13. Copyright © 2016 Channelplay Limited 13
My payments
Go to My payments
• Payments done: Past records of the cleared payments
• Payments pending: Pending payment details
Both of the above can be viewed by sorting as per last no of audits, audit date location, audit
name etc.
Payments can be filtered on the basis of the last audits done
Pending payment details
Payments already done

14. Copyright © 2016 Channelplay Limited 14
/ channelplay
THANKYOU
For any queries please feel free to contact us at
msa-helpdesk@channelplay.in
Or
Helpline no: 9711625980