The document discusses challenges, critical success factors, best starting points, desired impacts, and things to stop doing for several organizations. Key challenges mentioned include breaking down silos, staff resistance to change, and time pressures. Critical success factors include staff involvement, clear vision and communication, and being sustainable. Best starting points include reflecting on information, talking to customers, and involving staff. Desired impacts include empowered communities, successful outcomes, and libraries being the public face of services. Things to stop doing include thinking of problems or the past, over-specialization, and saying "we've always done it that way."

1. Afternoon activity:
Thinking about the topics discussed so far, against the issues you face in your organisation, what
would be your:
o
o
o
o
o
Challenge
Critical Success Factor
Best starting point
Desired impact
Thing to stop doing
FC1:
Challenges:
- Time pressures: to deliver quickly
- Breaking down silos
- Refocusing the team
- Leadership (at the top) and willingness to take risks
FC2:
Challenge:
- Identify clear vision
- Communicate to staff, customers, councillors, etc to get buy in
Success factor:
- Are we still here in 20 years time?
Best starting point:
- Reflecting on info from today and applying it
- Talk to / listen to customers
Impact:
- Empowered communities
- Sustainable services
Stop doing:

2. -
Stop thinking of problems
Stop thinking of ‘good old days’ – this is what we have now
FC3:
Challenges:
- Staff to look at things differently
- We can’t seem to stop doing anything
- Look at more strategically
Success factors:
- Staff involvement and good communication
- Empowering staff
Best start point:
- Engagement and involvement of staff at all levels
Desired impact:
- Successful outcomes
FC5:
Challenges:
- Elected members
Best starting point:
- Peer group meetings amongst PLAs
Thing to stop doing:
- Stop focusing on what we have not got + what we have
FC6:
- Getting all staff on board
- Talking the right language to the right people
- Impact should be positive on customers
- Stop over-specialisation, upskill all staff and make skills sets generic
FC7:
Challenges:
- Staff resistance: we’re always done it that way
- Empowering staff and acceptance of volunteers
- Other Council depts – silo working
Critical success factors
- More people using more services more of the time
- Improved customer satisfaction
- More partnership working
- Cost efficiency
Desired impact:
- Libraries to be public face of all frontline services – cultural, health, all public services
Thing to stop:

3. -
Saying ‘we’ve always done it that way’!
FC7:
Challenge:
- To be valued as a community asset
- Processes: ask why?