Kiroyan Partners is a strategic consulting firm in Indonesia that assists clients through comprehensive and multi-disciplinary approaches to social and communication issues. They aim to enhance clients' reputations and understanding of stakeholders to help organizations communicate effectively. Kiroyan Partners provides services such as crisis management, stakeholder engagement, and policy development using analysis of stakeholders, political economies, and research.

1. WHO WE ARE, WHAT WE DO,
AND HOW WE DO IT
February 2013
© 2013 KIROYAN PARTNERS. All rights reserved.

2. Kiroyan Partners is
a strategic consulting firm that
assists clients by a comprehensive
and multi-disciplinal approach to
social and communication issues
The outcome of our work is enhanced
reputation and a better understanding
of stakeholders, enabling organizations
to communicate, position themselves
and resolve issues more effectively
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3. VISION
Become a leader in the Indonesian private sector
in the active promotion of sustainable business
based on good corporate governance and
corporate social responsibility
MISSION
To provide business solutions to clients through
strategic communications that adheres to good
corporate governance and corporate social
responsibility according to best practice, and
provide a cultural bridge between Indonesia and
the international business community
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4. OUR FOUNDATIONS
SERVICES
VALUES
TEAM APPROACH
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5. OUR VALUES
PERSONAL ETHICS PROFESS-
INTEGRITY IONALISM
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6. OUR TEAM
Senior Advisory Council
Wisdom, insight, contacts
Dr. Marzuki Ambassador Rear Adm. Dr. MAS Dr. Anwar Air Chief
Darusman Sabam (ret) Yoost F. Hikam Nasution Marshal (ret)
(Chairman) Siagian Mengko Chappy
Hakim
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7. OUR TEAM
Council of Experts
Special expertise
Dr. Irwandy Prabowo Dr. Gregoria Dr. Dave Dr. Maria Nunik
Arif Arum Lumenta Nindita Maharani
Yudarwati Radyati Maulana
Senior Expert Senior Expert Senior Expert Senior Expert Senior Expert Senior Expert
on Mining on Economics on Communi- on Social on Business on Corporate
cations Research and Social Communica-
Responsibility tions
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8. OUR TEAM
Consulting
NOKE KIROYAN ANANG RIZKANI NOOR ANTON RIZKI SULAIMAN
President Director & Chief Director & Principal Consultant Director & Principal Consultant
Consultant
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9. OUR TEAM
Consulting
PASKAL KLEDEN ARYANTI SAVITRI ASTRID PUSPITASARI RIDWANA SALEH PASHA AGOES
Senior Consultant & Senior Consultant Senior Consultant Senior Consultant Senior Consultant
Head of Field Research
DICKY SEPTRIADI IRMA PANDORA MARGARETH OLIVIA PRAMA YUDHA
Consultant Consultant Consultant AMDAN
Consultant
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10. OUR TEAM
Administration
JULI GULTOM ARYADI RAHMAN ANNISA HARYADI HUSEIN
Administration Accountant Administration General Affairs
Manager Assistant Assistant
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11. OUR APPROACH
ASSESS STRATEGIZE EXECUTE
PERFORMANCE COMMUNICATION
REPUTATION
Doorley and Garcia, 2007
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12. OUR SERVICES
ASSESS STRATEGIZE EXECUTE COMMUNICATE
• Stakeholder • Policy • Executive • Crisis
Mapping Development Coaching Communication
• Stakeholder • Strategy • Capacity • CSR/
Perception Development Building Sustainability
Study
• Stakeholder • Stakeholder
Reporting
• Non-financial Engagement Engagement • Organizational
Risk • Communication Facilitation Reporting
Assessment Strategy • Issue Advisory
• Communication • Protocols & Management • Media
Audit Guidelines • Crisis Management
• CSR Development management • New Media
Performance • Program • Program Management
Measurement Development Monitoring • Creative
• Stakeholder Services
Impact
Assessment
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13. HOW WE DO IT
ANALYZE
• Stakeholder Management
• Political Economy
• Communication Theory
• Business & Social Context
ACT RESEARCH
• Report • Field Research
• Present • Desktop Research
• Recommend Measures • Verification
SYNTHESIZE
• Management Solution
• Relevant Theories
• Research Findings
• Empirical Data
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14. OUR CLIENTS – past and current
INDONESIA
US & EUROPE
ASIA AUSTRALIA
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15. Selected Cases Studies:
CRISIS MANAGEMENT
#1 Through a merger and acquisition process a foreign oil & gas company became a
non-operating part-owner of an asset that subsequently was involved in a serious
environmental issue. Through a multi-year process we assisted the company to
gradually disengage in a responsible manner while maintaining good relations with
all stakeholders.
#2 It is a well-known fact that oil & gas companies are susceptible to blowouts, yet
anytime it occurs, a crisis will ensue. The severity of the case depends on location
and nature of the blowout. The matter needs careful and responsible handling at
local and national levels, which we have done with another client.
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16. Selected Cases Studies:
CAPACITY BUILDING
#1 An FMCG company is dissatisfied with its complaints handling mechanism which is
seen as impeding its efforts to establish its reputation as a reliable company. We
were commissioned to conduct a thorough analysis of the weaknesses and come
up with a solution.
#2 The syariah arm of a bank was spun off in compliance with the central bank
stipulations that syariah and conventional banks must be separated. During a one-
year period we assisted the syariah bank in establishing a Public Relations function
from scratch, including training its staff.
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17. Selected Cases Studies:
COMMUNITY ISSUES
#1 Mining companies need a local license to operate from the communities in addition
to the permits required by law. Prior to conducting outreach programs a thorough
stakeholder analysis must be conducted followed by community needs
assessment. This is what we did over a period of many years for a precious metals
COW company.
#2 A base metals COW company was facing a complex community situation involving
various ethnic groups who were involved in hereditary land ownership issues. Prior
to proceeding to the formal licensing process, these communities need to be
resolved. We assisted the company in dealing with this complex issue.
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18. Selected Cases Studies:
MULTIDIMENSIONAL STUDY
#1 After a long absence from Indonesia a foreign company that supplies products and
systems to the security authorities was contemplating a re-entry into the
Indonesian market and needed a reliable decision-making tool for this purpose. We
analyzed all relevant aspects, including the specific political and economic
conditions as well as industry-specific issues needed for the strategic decision.
#2 The Indonesian and Australian governments have agreed to enter into a
Comprehensive Economic Partnership Agreement. The business sector will be a
major component of the agreement. Kiroyan Partners was appointed by both sides
to prepare a Joint Position Paper that is preceded by stakeholder analysis and
stakeholder engagement in Indonesia and Australia.
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19. THANK YOU
PT KOMUNIKASI KINERJA
Menara Karya, 10th Floor, Suite H
Jl. HR Rasuna Said Blok X-5 Kav. 1-2
Jakarta 12950 - INDONESIA
T: +6221 5794 4694
F: +6221 5794 4696
info@kiroyan-partners.com
www.kiroyan-partners.com