This document summarizes a 5-day onsite training at Autonation Honda of Renton for their implementation of the DriveXL software. 20 users were trained across various departments. Each day provides details on conversion progress, user activities and any issues addressed. Overall the engagement was rated highly and users were functioning well in the system, though some older screens were still in use and system access was down for a full day of the training.

1.
Project
#
685007
Dealership
Name
/
CMF
Autonation
Honda
of
Renton/76180742
City,
State
Renton,
WA
Arrival
(Start)
Date
/
Time:
12/14/15
/
1200
PM
PST
Departure
(Finish)
Date
/
Time:
18-­‐Nov-­‐15
/
1200
PM
CST
#
Onsite
Days:
5
Department:
Service
Total
#
of
Users:
20
Product(s)
Installed:
DriveXL
(Automate
Buy/Sell)
Date
Arrival
Lunch/Out
Lunch/In
Departure
Travel
Time
14-­‐Dec
12:00
PM
6:00
PM
6:00
15-­‐Dec
8:00
AM
12:15
PM
1:15
PM
5:10
PM
16-­‐Dec
8:00
AM
12:30
PM
1:30
PM
5:10
PM
17-­‐Dec
8:00
AM
12:30
PM
1:15
PM
4:45
PM
18-­‐Dec
WORKSHOP
ADVOCATE
ONLY
–
Click
here
to
complete
a
short
survey
that
was
designed
to
assess
the
effectiveness
of
the
Business
Alignment
Workshop;
it
will
provide
a
score
card
of
each
of
the
vital
process
components
that
we
are
monitoring
for
long
term
improvement
to
the
CDK
6-­‐Step
Process.
GoLive
Training
Activities
(as
outlined
in
the
Training
Agendas(s)):
Day
1
Day
2
Day
3
Day
4
Day
5
Work
in
process
–
GoLive
Conversion
%
%
%
%
%
12/14
Jason
Doan
had
a
user
profile
setup
error.
He
was
in
the
system
as
a
porter
instead
of
a
tech.
One
of
the
VIS
printers
is
still
having
issues
and
is
still
printing
VIS’s
to
a
store
in
California.
Along
with
the
older
DSDA
files
are
still
being
converted.
Older
DSDA
files
are
still
being
converted
over
to
their
new
system.
However
everything
else
seems
to
be
running
pretty
well.
Service
connect
not
fully
functioning

2. 12/15
DSDA
still
down
along
with
service
connect.
Jason
Doan’s
tech
number
functioning.
One
of
the
SA’s
didn’t
have
his
alerts
showing
up.
The
alerts
are
now
showing
up
and
that
is
fixed.
12/16
The
VIS
sheets
are
now
printing
from
the
RO’s.
Service
advisors
no
longer
the
need
to
manually
go
into
and
print
VIS’s.
12/17
The
Box
was
down
today
and
no
one
could
sign
on
and
get
into
drive.
Daily
activities
/
User
functions
%
%
%
%
%
12/14
Josh
T.
a
service
advisors
was
having
an
issue
getting
the
new
CCC
menu
screen
to
pop
up
instead
of
the
old
CCC
screen.
I
called
it
in
to
support
and
got
a
case
number
119895474.
However
one
of
the
Autonation
guys
updated
the
service
advisor's
software
duplicate
files
and
now
it's
working.
12/15
Reviewed
with
½
of
the
SA’s
how
to
use
some
of
the
features
of
the
smart
grids
and
the
find
tool.
Had
some
of
the
techs
logging
into
company
154,
according
to
the
master
sheet
they
need
to
be
logging
into
company
156.
12/16
Much
of
the
day
was
spent
successfully
getting
the
SA’s
and
Techs
using
Skype
for
business.
This
is
the
program
that
Autonation
has
decided
to
replace
their
previous
program
Spark
in
order
to
communicate
throughout
the
dealership
and
with
other
Autonation
associates
company
wide.
We
successfully
have
SA’s,
Techs,
and
parts
associates
communicating
to
one
another
through
this
program.
12/17
Because
some
of
the
service
advisors
and
technicians
were
out
yesterday,
I
showed
them
how
to
setup
and
use
skype
to
communicate
with
other
coworkers.
Manager
functions,
including
reports
%
%
%
%
%
12/16
We
have
the
agenda
reviewed
and
signed
by
the
parts
manager
and
the
office
manager.
12/17
Pete
signed
off
on
all
of
the
Autonation
setups.
#
change
requests
submitted
#
#
#
#
#
• Additional
Notes:
• Case
#119895474
closed
12/15
Overall
client
engagement
(check
one)
1
☐
L
2
☐
3
☐
4
☐
5
☒
J
12/14
All
of
the
employees
have
been
on
CDK
for
a
while.
They
are
able
to
function
through
the
screens
very
well.
Some
of
the
SA’s
are
using
the
older
screens
but
still
have
the
understanding
of
how
the
new
ones
work.
They
are
just
used
to
using
the
older
screens.

3. 12/17
Service
advisors
and
Techs
kept
asking
when
the
system
would
be
back
up
and
running.
They
had
to
do
everything
hand
written
today.
UTILIZATION
&
TRAINING
PROJECT
MANAGER:
• Ensure
all
identified
issues
/
risks
are
reflected
on
the
Project
Status
Report
(PSR)
TRAINING
&
IMPLEMENTATION
CLIENT
MANAGER:
• Remember
to
fill
out
the
UTC
Survey/Evaluation
by
clicking
here