Reporting Template Project

2. PROGRAM
HEALTH Product Owner:
REMAINING
BUDGET $6,732,336
(52%)
ACTIVE PROJECTS
13
AT RISK
PROJECTS
2
REPORT DATE
7/1/2022
⬤
Project Name Status Summary
Service Platform ⬤
● Service Platform workstream tracking yellow / caution on Customer Portal & capability assessment
work.
● Remaining projects tracking green from scope and schedule perspective.
Group Insurance ⬤
● Trending green from a scope, schedule and budget perspective. No critical issues to report and
tracking to plan. Adnan working in STA role now.
Claims P360 ⬤
● Trending green from a scope, schedule and budget perspective. No critical issues to report and
tracking to plan. Confirm extension of team.
Work.com ⬤
● Trending green from a scope, schedule and budget perspective. Continue to monitor shared resources
and timelines for testing integrations.
EXECUTIVE SUMMARY
Overall program status is green and stable. Resource requests have been completed. Remaining budget to be spent by mid October (working on
reallocating PRT & Claims funds to total budget). Tracking yellow / caution on Capability work, with a path forward and mitigating risk.
PROJECT SUMMARY
Program Objectives & Goals
❏ Accelerate Program Implementation: Leverage reusable components.
OOTB vs custom code.
❏ Maximize Benefit Realization & Innovation: Optimize user experience and
adoption. Develop roadmap and prioritization based on business imperatives.
❏ Reduce Support Costs: Optimize release management, process optimization,
establish governance.
Key Activities
❏ Service Platform:
❏ Completed successful 2.5 Sprint Review & Planning activities.
❏ Kicked off SP2.4 (6/3) and working on priority user stories.
❏ Continue to support hypercare period for Custom Portal and resolve any
production issues before moving into MVP2 scope (hypercare complete by
the end of June).
❏ Resources: Dream Team Tech Lead and Dev. Backfill / transition for
Appmod STA & Senior Dev complete.
❏ Group Insurance:
❏ Completed dev work of Sprint five focused on GI Billing Screens, Service
Requests & GI caller search & authentication work continuation with ATL
team
❏ Started documenting high level User stories for WOP for ILI & Group
❏ Claims Envision:
❏ Plan to complete final review of prototype to CPO team, and gain approval
to move into build.
❏ Meeting planned to confirm work and timing on extension.
❏ Work.com:
❏ Change order in progress to support Knowledge Transfer and resolve
outstanding low priority user stories.
ITEMS FOR DISCUSSION / ATTENTION
Major Risks, Issues & Key Decisions
❏ Service Platform (all):
❏ Enterprise data integrity issues between CIS (Customer Master) and Admin systems are impacting some users ability to log
into service platform to withdraw money, view policy information. Mitigation: Data squad team working on resolving data
issues as they are identified. Long term - moving to new mdm.
❏ Can take up to 24-48 hours for newly registered users to be able to access Service Platform. Mitigation: Implemented
improved messaging + working on fix to reduce this time (more real time).
Requests
❏ Confirm additional CSS dev support (Leverage GI resource Yopesh) for Service Platform priority user stories.
❏ Confirm with Prudential leadership updated burn report and sign off on $0 CHange Order. Meeting with John M. week of 5/23 to review
updated burn report.
Comercial Platforms