This document discusses the importance of information governance and provides tips for implementing it effectively. It defines information governance as a framework for handling personal data according to legal and ethical standards. Proper information governance is important for patient care, clinician responsibilities, and organizational reputation. The top tips for getting information governance right include performing privacy impact assessments, respecting patient rights, establishing data sharing agreements, promoting staff awareness through training and leadership, and having incident response plans.

1. ‘THE DOORS, WINDOWS AND ALARM’-
HOW TO GET INFORMATION
GOVERNANCE RIGHT
CLARE SANDERSON
IG SOLUTIONS LIVERPOOL
LTD

2. E-HEALTH STRATEGY

3. WHAT IS INFORMATION GOVERNANCE?
A framework of legal and ethical
standards, principles and best
practice that apply when personal,
sensitive or confidential data is
collected processed or shared.

4. WHY IS INFORMATION GOVERNANCE
IMPORTANT?
FOR PATIENTS AND
SERVICE USERS
• Information about
them is sensitive
• Information is critical
for safe, timely and
effective care
• Excellent healthcare
is built on a
foundation of
confidence & trust
FOR CLINICIANS
AND CARE
PROVIDERS
• Handling sensitive
information
• Ethical and legal
responsibility
of every employee
• Information must be
accessed, used &
shared appropriately
FOR
ORGANISATIONS
• Ethical and legal
responsibility
of every organisation
• Breaches of data
protection act cost
money
and reputation

5. HOW CAN YOU GET IT RIGHT?
Information
Governance
Manageme
nt

6. FIVE TOP TIPS….
1. Privacy Impact Assessments
2. Meeting Patients Rights
3. Data Sharing Arrangements
4. Organisational Culture and Staff Awareness
5. What you do if things go wrong

7. 1 PRIVACY IMPACT ASSESSMENT
• Protects the individual’s
right to privacy and
confidentiality in the
collection, use, storage
and disclosure of their
information
• Ensures controls and
practices are embedded
in the design of the
project
• Raises awareness of

8. 2. MEETING PATIENTS RIGHTS
Patients have rights under the Data Protect Act:
Information you hold about them is correct
That it is only available to those who should
have it
That it is only used for stated purposes
That it is held securely
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9. 3. DATA SHARING ARRANGEMENTS
Data Sharing
Contract
Data
Sharing
Agreeme
nt 1
Data
Sharing
Agreeme
nt 2
Data
Sharing
Agreeme
nt 3
Data Sharing Contract sets out the
overarching IG arrangements
Data Sharing Agreement for each data
flow:
• Details of Data Items
• Data controller / Processor
• Purpose
• Access controls

10. 4. ORGANISATIONAL CULTURE & STAFF
AWARENESS
Leadershi
p
Training
and
Awareness
Lessons
Learned
All staff receive IG training
on a regular basis and are
made aware of Policies and
Procedures
Board level
responsibility for
Data Privacy and
Information Risk
Assurance
Lessons Learned from
previous incidents are
shared with all relevant
staff

11. 5. WHAT YOU DO WHEN THINGS GO
WRONG..
Incident Management Process:
• Clear Roles and
Responsibilities
• Business Continuity Plans
• Investigation Procedure
• Lessons Learned
• Share and Educate
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12. Thank you for your attention