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Copyright © 2015 Pearson Education, Ltd. All Rights Reserved.
Public Relations:
Strategies and Tactics
11th Edition, Global Edition
Dennis L. Wilcox Glen T. Cameron Bryan H. Reber
This multimedia product and its contents are protected under copyright law. The following are prohibited by law:
•any public performance or display, including transmission of any image over a network;
•preparation of any derivative work, including the extraction, in whole or in part, of any images;
•any rental, lease, or lending of the program.
Copyright © 2015 Pearson Education, Ltd. All Rights Reserved.
Chapter 11
Audiences
Copyright © 2015 Pearson Education, Ltd. All Rights Reserved.
Chapter 11 Objectives
 Learn about public relations campaigns directed
to specific audiences
 Understand the characteristics of various age
and lifestyle groups
 Understand the diversity of audiences in the
United States
 Gain insights on how to communicate with
diverse audiences
 Be familiar with the cultural values of Hispanic,
black, and Asian audiences
Copyright © 2015 Pearson Education, Ltd. All Rights Reserved.
A Multicultural Nation
 Audience = a complex intermingling of groups
with diverse cultural, ethnic, religious, and
economic attributes
 Diversity is the most significant aspect of the
mass audience in the U.S.
 A successful campaign must be aimed at those
segments of the mass audience that are most
desirable for its particular purpose
 Practitioners use technology to segment the
mass audience and compile information about
target audiences
Copyright © 2015 Pearson Education, Ltd. All Rights Reserved.
Reaching Ethnic Audiences
Copyright © 2015 Pearson Education, Ltd. All Rights Reserved.
Reaching Ethnic Audiences
 The positive and negative impact of diversity in
the U.S.
 Sifting demographics place a strong focus on
diversity and multiculturalism for internal publics
and consumers
 Influence, profile, and buying power of easily
identifiable – but internally diverse – ethnic
groups
 Hispanics
 African Americans
 Asian Americans
 Understanding ethnic values
Copyright © 2015 Pearson Education, Ltd. All Rights Reserved.
Reaching Diverse Age Groups
 The Millennial
Generation
 Born 1980-1995
 College students to
adults in their 30s
 20% of U.S. population
 Major consumers of
digital media
 Teenagers
 Born after 1995
 Projected to spend
one-third of life online
 Have need to be
connected to
technology and social
lives
Copyright © 2015 Pearson Education, Ltd. All Rights Reserved.
Reaching Diverse Age Groups,
Cont.
 Baby Boomers
 Born 1946-1964
 Spend on consumer
goods freely
 Impact of economic
recession on their
spending habits
 Seniors
 65+ years old
 Demand high value
from purchases
 Heavy consumers of
traditional media
 Ignore fads
 Voters
 Volunteers
 Health conscious
Copyright © 2015 Pearson Education, Ltd. All Rights Reserved.
Gender/Lifestyle Audiences
 Women
 Make 80% of
household purchase
decisions
 “Supermoms”
 Large network of
friends
 Regularly advise
friends/family on
purchase decisions
 Participate online
 The LGBT community
 Estimated to be 9 to
16 million Americans
 $750 billion in
purchasing power
 About 80% regularly
use the Internet
 Increasingly in the
mainstream
Copyright © 2015 Pearson Education, Ltd. All Rights Reserved.
Gender/Lifestyle Audiences
 Religious groups
 Christian Evangelicals
 The Jewish
community
 The Muslim
community
 The disability
community
 Communicating with
this community
requires sensitivity
 Awareness of
acceptable language
 Specific
considerations/
specialized tactics

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11thEd_Wilcox_PPT_Chapter11.ppt

  • 1. Copyright © 2015 Pearson Education, Ltd. All Rights Reserved. Public Relations: Strategies and Tactics 11th Edition, Global Edition Dennis L. Wilcox Glen T. Cameron Bryan H. Reber This multimedia product and its contents are protected under copyright law. The following are prohibited by law: •any public performance or display, including transmission of any image over a network; •preparation of any derivative work, including the extraction, in whole or in part, of any images; •any rental, lease, or lending of the program.
  • 2. Copyright © 2015 Pearson Education, Ltd. All Rights Reserved. Chapter 11 Audiences
  • 3. Copyright © 2015 Pearson Education, Ltd. All Rights Reserved. Chapter 11 Objectives  Learn about public relations campaigns directed to specific audiences  Understand the characteristics of various age and lifestyle groups  Understand the diversity of audiences in the United States  Gain insights on how to communicate with diverse audiences  Be familiar with the cultural values of Hispanic, black, and Asian audiences
  • 4. Copyright © 2015 Pearson Education, Ltd. All Rights Reserved. A Multicultural Nation  Audience = a complex intermingling of groups with diverse cultural, ethnic, religious, and economic attributes  Diversity is the most significant aspect of the mass audience in the U.S.  A successful campaign must be aimed at those segments of the mass audience that are most desirable for its particular purpose  Practitioners use technology to segment the mass audience and compile information about target audiences
  • 5. Copyright © 2015 Pearson Education, Ltd. All Rights Reserved. Reaching Ethnic Audiences
  • 6. Copyright © 2015 Pearson Education, Ltd. All Rights Reserved. Reaching Ethnic Audiences  The positive and negative impact of diversity in the U.S.  Sifting demographics place a strong focus on diversity and multiculturalism for internal publics and consumers  Influence, profile, and buying power of easily identifiable – but internally diverse – ethnic groups  Hispanics  African Americans  Asian Americans  Understanding ethnic values
  • 7. Copyright © 2015 Pearson Education, Ltd. All Rights Reserved. Reaching Diverse Age Groups  The Millennial Generation  Born 1980-1995  College students to adults in their 30s  20% of U.S. population  Major consumers of digital media  Teenagers  Born after 1995  Projected to spend one-third of life online  Have need to be connected to technology and social lives
  • 8. Copyright © 2015 Pearson Education, Ltd. All Rights Reserved. Reaching Diverse Age Groups, Cont.  Baby Boomers  Born 1946-1964  Spend on consumer goods freely  Impact of economic recession on their spending habits  Seniors  65+ years old  Demand high value from purchases  Heavy consumers of traditional media  Ignore fads  Voters  Volunteers  Health conscious
  • 9. Copyright © 2015 Pearson Education, Ltd. All Rights Reserved. Gender/Lifestyle Audiences  Women  Make 80% of household purchase decisions  “Supermoms”  Large network of friends  Regularly advise friends/family on purchase decisions  Participate online  The LGBT community  Estimated to be 9 to 16 million Americans  $750 billion in purchasing power  About 80% regularly use the Internet  Increasingly in the mainstream
  • 10. Copyright © 2015 Pearson Education, Ltd. All Rights Reserved. Gender/Lifestyle Audiences  Religious groups  Christian Evangelicals  The Jewish community  The Muslim community  The disability community  Communicating with this community requires sensitivity  Awareness of acceptable language  Specific considerations/ specialized tactics