This document outlines a training program for developing oneself and managing relationships in the public sector. It covers four modules: emotional intelligence and personal development, managing work relationships, managing stress as an individual and in the workplace, and developing a career path. The modules discuss topics like personality types, communication styles, causes of stress, stress management strategies, and factors to consider when planning one's career. The overall aim is to provide skills and knowledge for personal and professional growth within a public sector environment.
2. This program was designed with the
following in mind . . .
Tell me and I will soon forget,
Show me and I may remember,
Let me try, and I will understand
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4. Purpose
This Unit Standard is intended intended for people who work
within a Public Sector environment, specialising in Public
Finance Management and Administration
People credited with this Unit Standard are capable of:
• Demonstrating insight into emotional intelligence in
personal development
• Managing work relationships within the Public Sector
environment
• Demonstrating an understanding of stress in order to apply
strategies to achieve optimal stress levels in personal and
work situations
• Identifying and applying the skills and knowledge required
for the development of a career path
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10. Dealing with colleagues in the
workplace
Respect for colleagues
Take your job seriously
Avoid borrowing
Be dependable
Be polite
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11. Types of Coaching and Mentoring
Performance
Skills
Personal
Executive
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15. Personality theories
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TYPE OF THEORY THEORIST/THEORY BASIC IDEA
Biological (or Trait) William
Sheldon/Constitutional
Psychology
Gordon AlIport/
Psychology of the
individual.
Human behaviour is traced
to the joint effects of a
person's inherited
capabilities and past
experience.
Psychoanalytic Sigmund Freud/
Psychoanalytic Theory of
Psychosexual
development.
Human behaviour is
determined by a person's
past (childhood)
experiences, which colour
his/her perceptions of
current events.
Learning (Social) John Dollard & Neal E.
Miller /Reinforcement
Theory
Albert Bandura/ /Social
Learning Theory.
Human behaviour results
from a person’s past
learning, current
perceptions, and higher-
level processes of thinking
and organisation.
Humanistic Carl R. Rogers /Person-
centred Theory
Abraham Maslow/ Holistic
Theory.
Human behaviour can be
understood only in terms of
the person's internal
perceptions of self and
others leading toward
personal fulfilment.
16. Tips to manage relationships
16
negotiate and set clear goals
See others point of view
Gauge others' expectations
Initiate solutions as problems come
Give more
Develop your communication skills
18. Stress
a response of the body to the challenging
events or any other events that place a
demand on an individual.
Causes by factors in individual and work
situations
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19. Causes of stress at work
Examples are:
1) Excessive workload.
2) Not enough rest or lunch breaks.
3) Unimportant and meaningless tasks.
4) Long working time and low payment.
5) Unreasonable demands from managers or
employers.
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20. Causes of personal stress
Relationship difficulties
Arguments with children’
Bereavement
Partner with health problems
Caring for a chronically ill relative
Uncertainty (awaiting exam results, job interview
results, etc.)
Pregnancy
Losing your job
Financial challenges.
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21. Societal stress causes
Fear of crime
Poverty
Low social support
Rude, aggressive and unhelpful people
Racial harassment or xenophobia.
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22. Environmental stress causes
Pollution – air, land, water etc.
Excess noise and overcrowding.
Health and safety risks
Poor housing
Traffic jams
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23. Categories of stress and their
management
Stress comes in two forms:
Positive stress
Negative stress
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24. Effects of stress
Stress affects your:
Body
Thoughts and feelings:
Behaviour:
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25. Reacting to stress
Reactions can be:
physical,
emotional,
cognitive and
behavioural
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26. stress management plan
used to manage stress at a personal level.
There are three types
Beginning plan
Intermediate
Advanced plan
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28. objectives of career development
plans
Identify typical career paths,
Provide you as an employee with source
reference to assist in determining appropriate
training
Assist you to identify critical competencies
and training courses so you can attend the
appropriate courses at the appropriate time;
Enable you to plan and sequence appropriate
career training and development.
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29. Motivating factors
Career advancement opportunities in the
workplace
Good working conditions
Appreciation or recognition for a job well done
Good salary
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30. Demotivating factors
Lack of support from the employer
Discouragement from colleagues
Lack of finances
Low salaries
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31. Resources to enhance personal
development plan
Finances
Equipment e.g. computers
Libraries
Internet etc.
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32. Early career dilemmas and
experiences
is set of interrelated occupational and
educational issues that you face
Dilemmas are characterized by doubts about
your career direction
Example: Should I follow the career I want or
the career my parents want?
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