1. WALLBOARDS
& REPORTING
Deliver Personalized
Information to Every Screen

2. Our reporting specialists will prepare customized and web-based
reports that will deliver up-to-date information about operations
of your contact center (or even the entire corporation). Moreover,
these reports will be available where you need them - on the
individual desktops of agents, supervisors, or managers and even
on plasma screens in your contact center as part of the 2Ring
WALLBOARDS solution.
Stay Focused on Your Audience Provide Customized Information Enjoy Wide Content Support
We at 2Ring understand that companies, even
if in the same vertical, are not uniform, and that to Every Screen The 2Ring WALLBOARDS application is being
continuously developed to display a wide range
agents, supervisors, and managers have different Our licensing model doesn’t limit how many agents,
of existing and emerging content formats; web-
expectations for online and historical reporting. users, managers, and supervisors install 2Ring
based online reports, static or live video streams,
Therefore, we strive to learn about your requirements WALLBOARDS and access the custom reports.
pictures, flash objects and applications (swf),
in order to provide a well-tuned deployment of 2Ring Moreover, we make it easy for you to deploy 2Ring
presentations and many more.
WALLBOARDS and a set of think-through reports WALLBOARDS anywhere you need since its window
that are unique and custom-made to fit your needs. is automatically resized to fit every plasma screen
For example, does your statistical day start at 7AM or every supervisor desktop. If necessary, every
and not after midnight? Or, do multiple agents share instance of 2Ring WALLBOARDS can be set up
one extension? No problem for us. to show different reports in a different form at a
different time.
Access Reports from Anywhere Choose Your Platform
Our customized reports are purely web-based,
We create reports using a variety of tools. If you use
and thus can be displayed in 2Ring WALLBOARDS
Cisco WebView, Cisco Unified Intelligence Suite, Crystal
as well as in any web browser, which allows you
Reports, or MS SQL Reporting Services, we are ready.
to access them from anywhere.
If you need advice on which platform would be the most
suitable, we will choose the right one for you.
Let us Help You
Tell us what information you are looking for, and our
analytical consultants will translate your thoughts
into the proper reporting language. Based on that,
our reporting experts will design clear reports
suitable for you. Yes, it is as simple as that.
Combine Data from Various Sources
The nature of modern reporting tools allows us
to combine data from many sources and present
them in a unified form within one report. Utilize
our experience combining data from different
contact center channels (voice, chat, and email),
Virtualization Ready
2Ring WALLBOARDS can be deployed to your
IP telephony, ERP & CRM systems, or even service existing environment using virtualization (Virtual PC,
desk systems. Literally, there are no limits. VMware server, MS HyperV etc.).
2Ring • EMEA
• 2Ring • North America
•
ADDRESS Galvaniho 15/C ADDRESS 331 Newman Springs Road
821 04 Bratislava Building 1, Suite 143
Slovak Republic Red Bank, NJ 07701, USA
PHONE +421 (2) 5822 4550 BUSINESS (732) 784-2382
Fax +421 (2) 5822 4850 TOLL FREE (866) 530-9282
Email info@2Ring.com Fax (732) 784-2850
MORE INFO www.2Ring.com/WB Email info-us@2Ring.com
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