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- 3. Title www.conflictresolutioncentre.co.uk Title Conflict Escalator -workplace •Dismissal / Redundancy •Resignation •Sickness leave •£ •Compromise •Continuation of relationship •New working practices •Tribunal or Court •Mediation •Facilitation •Parties find their own resolution Tribunal or Court •Appeal •Disciplinary/Grievance process •Investigation •Correspondence •Meeting to discuss allegations •Referral to HR •Imposed Resolution •Formal communications •Disagreement / breach of rules (written / unwritten) Copyright TCRC Ltd 2009
- 4. Title www.conflictresolutioncentre.co.uk Title External support toSelf Reliance Practical Conflict Resolution - Mediation - Conflict coaching Infrastructure: - Case management - Integrate early conflict resolution into process and culture - Recruit and train managers and mediators - Mediator supervision, debriefs and accreditation Ongoing support and professional development - Development of learning sets - Embedding supervision and CPD
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- 6. Title www.conflictresolutioncentre.co.uk Title How mediation works: Positions,Interests and Needs Copyright TCRC Ltd 2009 P I P N I N
- 7. Title• Mediation: Civiland Commercial, Workplace, Family • “Radical changes to the employment Tribunal’s Approach to Dispute Resolution. Are you Ready?” • Workplace and Employment Mediation courses – Essential Mediation at Work : 10 September 2013 – Intermediate Mediation Skills for the Workplace : 11 and 12 September 2013 – Foundation Workplace and Employment Mediation Skills: 10, 11, 12, 16 and 17 September 2013 • Civil and Commercial Mediation courses – Essential Civil and Commercial Mediation: 1 October 2013 – Foundation Civil and Commercial Mediation Skills : 2 and 3 October 2013 – Certificate in Workplace and Employment Mediation Skills: 1, 2, 3, 9 and 10 October 2013 • http://doughtystreetchamberssemianr21052013.eventbrite.co.uk • http://www.eventbrite.com/org/1142919825?ref=eorgbtn www.conflictresolutioncentre.co.uk Services
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- 9. Title • John Lewis& Waitrose: Tracey Killen Group HR Director • Next: Liz Wildman Senior HR Officer • Allen and Overy: Genevieve Tenant • Balfour Beatty: John Brown HR Director • Hallmark Cards: Anne Sheils International and UK Group HR Director • Litigation and Employment Solicitors • Barristers www.conflictresolutioncentre.co.uk People I would like to meet
- 10. Title• “I understandthat it is very difficult to know what kind of quality of mediator you get through panels. I recently spoke to Louisa Weinstein at the Conflict Resolution Centre and was impressed at how they vet and continue to train and support their mediators to ensure quality” • “If there is infighting at work you should definitely speak to Louisa Weinstein – she has cost effective and efficient solutions that will help to put things back on track” • “I recently attended a training by Louisa Weinstein, and she impressed me with her understanding on how to change the culture of conflict within the organisation” • “If you are thinking about becoming a mediator or better represent your clients at mediation you should definitely attend TCRC’s introduction to mediation which gives a comprehensive picture of how it works” • • “If you really want a strategic approach to introduce mediation or methods to avoid conflict effectively into your organisation talk to Louisa Weinstein or go to one of her trainings.” www.conflictresolutioncentre.co.uk What to say