11 actionable tips on being a better Property Manager. Website: https://www.propertypost.lk LinkedIn: https://www.linkedin.com/showcase/propertypost/

1. How to be a
better
Property
Manager
N O V E M B E R 2 7 , 2 0 2 0
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PropertyPost.lk
11 ACTIONABLE TIPS ON

2. PropertyPost.lk | November, 2020
Having goals, helps you channel focus
on that which truly matters. If you
haven't set goals yet, start now by
listing the simplest of tasks on your
notebook, and categorise them by
goals.
A digital tool we could recommend (for
businesses small to big), is Basecamp.
Goals Matter
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1

3. PropertyPost.lk | November, 2020
2Strategic Decisions
How well do you retain your tenants?
What could you do to improve your tenants
experience, increase upon their expectations,
while lowering expenses?
How would you improve business processes?
Making calculated strategic decisions is
a must have skill. Ask your self key
tactical questions.
For example:
1.
2.
3.
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4. PropertyPost.lk | November, 2020
Identify the primary objective, influence
conversation towards the objective.
Fact, truth, no lies. No compromises on
the main objective, but be human. Set
the objective. Negotiate on the route to
it.
No compromises on your primary objective,
however, be human, and allow for adjustments
on non-crucial objectives. Negotiate on the route
to meeting the objective.
3Negotiation
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5. PropertyPost.lk | November, 2020
A good efficient business process can
work for you. A business process is a
cultivated process of work. Understand
it, stick to it, improve it, and be afraid
not to change it for something better.
For example, have ready-to-go forms/templates
for tenant requests, and a system/app/website
for ensuring those requests are followed up and
timely resolved. Having large forms for the tenant
to fill is a huge no-no. Go digital.
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4Business Process
Process

6. PropertyPost.lk | November, 2020
Know the tenant. Renting to just
anybody can keep you awake at night.
A simple form to fill, a reference from a
previous landlord, and certainly a face-
to-face meeting/interview, can go quite
some way.
Tenant evictions can get messy. So a preliminary
background check on the tenant is
recommended. Some landlords may request a
civil/police certificate, bank statements, etc.
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5Background Check

7. PropertyPost.lk | November, 2020
Conduct inspections on rental
properties on a quarterly basis, and
ensure all maintenance is properly
taken care of.
Failure to conduct regular inspections may give
rise to property negligence, and decrease it's
value. A good property manager should ensure
that no illegal activity takes place, or the property
is not used for any unintended purposes (a
residential house used as a warehouse), etc...
6Inspections
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8. PropertyPost.lk | November, 2020
Not being clear with well defined
expectations, is a breakdown in
communication.
Be clear and simple with what is expected of
your tenants. Communication is both ways.
7Clear Expectations
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9. PropertyPost.lk | November, 2020
Every second that passes, is another
second you can't rewind. For every
task you set, have a strict deadline, a
day, a time to completion.
Managing time is a skill that could be
developed with serious practice. Placing
deadlines on tasks, and being timely about
meeting milestones, is a step forward towards
walking the disciplined tightrope of success.
8Time Management
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10. PropertyPost.lk | November, 2020
One tip to better customer retention
is the level of engagement, and
service you provide to your clients.
Drive client-business engagement on a human
level.
9Engagement
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11. PropertyPost.lk | November, 2020
Utilise a robust file management
process and system to manage your
paperwork. And stay updated on
industry trends and news.
Property managers may have to deal in all sorts
of paperwork, from maintenance notices, to
payment records, to eviction paperwork, etc...
Having a robust disciplined process, can really
work for you. Ensure you stay organized, and
updated, on all the required paperwork,
documentation, etc, (legal or otherwise).
10
Paperwork
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12. PropertyPost.lk | November, 2020
Treat procrastination and laziness as
enemies. When the task is big and
the goal is far, then break it down
into bite-sized chunks. Take it step by
step. Checklists. Milestones.
Procrastination can be very attractive when the
task seems mentally too much to comprehend.
Touching a high ceiling is impossible. Bring in a
ladder; task 1 complete. Goals matter.
Procrastinate not.
11
Procrastination
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13. Know. Act. Share. Inspire
Knowledge and action are
very different things.
↩
Share
towards a
better world.