The document discusses a company's business strategy council (BSC) meeting in August 2010. It outlines the company's key performance indicators and goals for various divisions, including increasing customer retention rates, improving web platforms, and expanding outsourcing partnerships. Progress and initiatives are reviewed across departments on a quarterly basis using a PDCA cycle approach.

1. 2010 8 BSC
2010.8.26

3. 3/4 BSC
BSC
BSC
BSC

4. 4/4
RUN
USP
SNS

5. 3/4
1/3 1/3 1/3
Web
CRM
DB Web DTP
BPO Web

6. 4/4
DB Web

7. BSC
BSC

8. BSC
BSC
BSC

9. BSC
HP
BSC

10. BSC Map Map
DNP-G
KPI
GMROI 350%
EC EC EC ASP
BPO
F1 90% ASP
100 /
20 /
30 / POS
5 Web
2 Q&A Q&A
1 / E

12. PDCA

13. Blog