In this blog post, we review a recent HVACR Trends article on this topic and offer our insight based on our years of experience in the distribution industry.

1. 10 Technology Trends for
HVACR Distributors in 2024
If you’re a distributor in the HVACR sector, are you prepared for the technology-driven future of
the industry? As technology continues to shape customer experiences and improve corporate
profitability, it has become essential for distributors of all types to stay ahead of the curve.
In this blog post, we review a recent HVACR Trends article on this topic and offer our insight
based on our years of experience in the distribution industry.
As mentioned in the article linked above, “investing in technology is no longer optional.” The
challenge lies in determining if the technology investment should be implemented short-term (1-
2 years) or longer-term.
Infor’s Director of Industry Solution & Strategy, Will Quinn, offers a list of the top 10
technology trends that HVACR distributors should be tracking in the coming years.
Short-Term Trends for 2024:
1. Cloud Computing: The adoption of cloud computing allows for scalable infrastructure,
leading to cost savings and improved collaboration. Distributors can quickly respond to
market demands and manage inventory more effectively.

2. 2. Artificial Intelligence (AI) and Machine Learning (ML): AI and ML are
revolutionizing sales forecasting and customer service. Predictive analytics enables better
stock management, while AI-driven chatbots provide 24/7 customer support, driving
sales and enhancing customer satisfaction.
3. E-commerce Platforms: With the rise of online shopping, robust e-commerce platforms
are essential. They offer customers a seamless purchasing experience, leading to
increased sales and customer loyalty.
4. Hyper-Personalization Tools: Leveraging customer data, distributors can provide
personalized recommendations and promotions, significantly boosting sales conversion
rates.
5. Machine Vision: In warehousing, machine vision systems improve accuracy and speed
in order picking, reducing errors and returns, thus enhancing profitability.
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