The document outlines 10 key lessons for managing effectively during tough times, emphasizing the importance of people, transparency, communication, and maintaining morale. It highlights the need for managers to focus on their team's strengths, celebrate small victories, and provide support and reassurance during challenges. The overarching message is that while difficult situations are inevitable, they can be navigated successfully with the right approach and mindset.

1. 10 Lessons for Managing in
Tough Times
That I Learned the Hard Way
managers resource handbook.com

2. Let’s face it…

3. …business can be complicated. It can be messy.

4. There are internal challenges, external forces
and unpredictable events that can impact an
organization.

5. There are peaks and valleys to things like
revenue, employment and morale.

6. As managers,
our job is to accelerate in good times…

7. …. And just keep the train on the tracks when
things are less than good.

8. Stepping on the gas to accelerate is not too hard,

9. But, man, holding things together
is far from easy.

10. I’ve been through both with some success…

11. … and a good amount of failure.

12. I want to share with you some of those learnings,
to help you manage more effectively.

13. Because ultimately, we all just want to go
home and get to what it is we enjoy.

14. Let’s get started…

15. 1. It’s Not Just Nuclear War

16. It doesn’t have to be the
Cuban Missile Crisis...

17. Nor does it have to be the
Great Depression of the 1930s…

18. …Or storms of
Biblical proportions...

19. …for times to be tough.

20. Tough times can result from
layoffs or restructuring,

21. The departure of key personnel,

22. Or simply a critical phase of a high profile project.

23. So keep your eyes and ears open and pay
attention to your team.

24. Even though it might not be on the evening
news, doesn’t mean it’s not important.

25. 2. Remain Committed to People

26. As a manager, your people are what make
you successful.

27. So your actions as a leader carry tremendous
weight when times are tough...

28. … and those decisions will impact people.

29. So don’t forget them. They have memories.

30. And will remember your actions when things
get better. Because they will get better.

31. 3. Focus on What You Can Do

32. Your team members can not
change the situation.

33. Just as you can not.

34. Focus on your span of control,
and what it is your team does well.

35. Reduce priorities to the key few, and be
crystal clear with your decisions.

36. Leave nothing to interpretation.

37. 4. Morale is a Virus

38. If your people see you stressed and negative,
it will only make their stress and anxiety worse.

39. So keep a positive attitude…

40. …and a chin-up style,
even if you’re secretly struggling as well.
No matter what.

41. Your people will watch you closely and your
positive attitude will help keep them calm.

42. And focused on the task at hand.

43. 5. Transparency is Everything

44. Be open and honest with your information.

45. Don’t be cryptic and don’t hold back.

46. And don’t speak in manager code, or
whatever language it is that executives speak.

47. For better or worse.

48. Tell them what you know, when you know it.

49. It reduces fear and build trust in you…

50. As their leader and manager.

51. 6. Connect with the Individuals

52. Your people will respond to struggle in different
ways. That’s what makes them unique.

53. Don’t talk in generalities.

54. Or be inhuman.

55. Take time to talk to each person to find out
what their personal concerns are.

56. And make a connection to help reassure that
you have their best interests in mind.

57. 7. Communicate Often

58. Radio silence when times are tough is
poisonous to morale and fuel for fear.

59. Just because you may have been
through it before,

60. Doesn’t mean that they have.

61. Any information is better than no information.

62. And don’t be secretive
like it’s a matter of national security.

63. Just talk to them.

64. Let people know the plan
(and make sure you have one).

65. 8. Trauma Needs Attention

66. When a trauma patient enters
the Emergency Room…

67. Doctors don’t ask them what hurts…

68. …and walk away.

69. When your team is hurting and there is
uncertainty or struggle,

70. Don’t just ask them where they hurt
and walk away.

71. Find some sort of help,
or medicine to make things a little easier.

72. A happy hour, a day off, relief of a deadline, or
even just a voice of reassurance
that things will get better, is sometimes all it takes.

73. 9. Be the Karate Kid

74. Ukemi is a term in martial arts that can be
described as the art of falling…

75. …in order to minimize the damage.

76. Sometimes, when there are just too many forces
at work, too many unknowns or things to juggle,

77. Success becomes unlikely.

78. And you as a manager will need to decide
what to drop …

79. In order to protect the people,
the team, and the organization,

80. … from the fall.
Ukemi.

81. 10. Celebrate Success

82. In times of adversity, it often comes down to
succeeding through small victories.

83. Celebrate those wins, those victories.

84. Because turning things around always
starts with a small victory.

85. It boosts morale…

86. …and helps take the edge off for even a few
short moments.

87. Small victories.

88. So there you have it.

89. 10 lessons for managing in tough times
that I have learned over the years.

90. I hope this helps.

91. And for those of you who are dealing with
tough times right now…

92. Here is one more thing I forgot to mention…

93. Like a kidney stone….

94. …this too shall pass.
Chin up.

95. We are here to help.

96. The Manager's Resource Handbook is an online source of tools,
templates and articles relating to business and management in
the global environment. Our mission is the help managers and
businesses succeed through the benefit of our experience.
You can contact us at
http://www.managersresourcehandbook.com.