1.    In the managerial function of __________, managers encourage and motivate workers to work toward organizational goals. a)      organizing b)      planning c)      controlling d)     leading 2.    eBay.com is a vast auction site that is similar to a competitive market in some ways but differs from it in others. Which of the following describes how eBay resembles a competitive market? a)      On eBay the large sellers dominate the market. b)      Sellers sometimes do not describe the products accurately on eBay. c)      There is a great variety of different products sold on eBay. d)     It is easy to enter and easy to leave eBay. 3.    From the point of view of consumer surplus and producer surplus, what problem was created when Thailand subsidized the cost of energy to consumers to help alleviate the burden of higher energy costs? a)      It encouraged the consumption of too much fuel at the expense of other goods. b)      It has no effect; consumers gained consumer surplus, but taxpayers lost the same amount because they had to finance the subsidy. c)      It hurt the poor and benefitted the rich. d)     It led to less fuel being used than the amount that maximizes consumer surplus. 4.    The following is an example of a moral value judgment: a)      Keith Lewis must be a total flake. b)      The senator dresses well. c)      As an actress, Paris Hilton has a nice clothes rack. d)     I don’t deserve to be flunked for an honest mistake. 5.    Research on the five-stage model of group development shows that a)      all groups pass through the norming stage. b)      not all groups go through each of the stages. c)      groups always pass through the stages in order. d)     all groups pass through the adjourning stage. 6.    A standardized language used to manipulate data is a)      Microsoft Access. b)      a structured query language. c)      Oracle. d)     a data manipulation language. 7.    Business communication is often more demanding than social communication because communication on the job is affected by a)      desire to always advance and move up in an organization. b)      the growing reliance on teamwork in business. c)      personalities. d)     politics. 8.    Communication is the process of a)      listening actively. b)      talking constantly. c)      transferring information and meaning. d)     writing messages. 9.    Aggregate demand management policies are designed most directly to a)      prevent budget deficits or surpluses b)      control the aggregate level of spending in the economy c)      minimize inflation d)     minimize unemployment 10. What is a subjective statement? a)      A statement that is fact b)      A statement made true by someone thinking it is true c)      A statement involving a subject d)     A statement that pertains to a chapter in a book 11. Brenda Butler, editor of the Republican, is trying to decide whether to take a job at a much larger newspaper or to become the CEO and publis.

1. 1. In the managerial function of __________, managers
encourage and motivate workers to work toward organizational
goals.
a) organizing
b) planning
c) controlling
d) leading
2. eBay.com is a vast auction site that is similar to a
competitive market in some ways but differs from it in others.
Which of the following describes how eBay resembles a
competitive market?
a) On eBay the large sellers dominate the market.
b) Sellers sometimes do not describe the products accurately
on eBay.
c) There is a great variety of different products sold on
eBay.
d) It is easy to enter and easy to leave eBay.
3. From the point of view of consumer surplus and producer
surplus, what problem was created when Thailand subsidized
the cost of energy to consumers to help alleviate the burden of
higher energy costs?
a) It encouraged the consumption of too much fuel at the
expense of other goods.
b) It has no effect; consumers gained consumer surplus, but
taxpayers lost the same amount because they had to finance the
subsidy.
c) It hurt the poor and benefitted the rich.
d) It led to less fuel being used than the amount that
maximizes consumer surplus.
4. The following is an example of a moral value judgment:
a) Keith Lewis must be a total flake.
b) The senator dresses well.

2. c) As an actress, Paris Hilton has a nice clothes rack.
d) I don’t deserve to be flunked for an honest mistake.
5. Research on the five-stage model of group development
shows that
a) all groups pass through the norming stage.
b) not all groups go through each of the stages.
c) groups always pass through the stages in order.
d) all groups pass through the adjourning stage.
6. A standardized language used to manipulate data is
a) Microsoft Access.
b) a structured query language.
c) Oracle.
d) a data manipulation language.
7. Business communication is often more demanding than
social communication because communication on the job is
affected by
a) desire to always advance and move up in an organization.
b) the growing reliance on teamwork in business.
c) personalities.
d) politics.
8. Communication is the process of
a) listening actively.
b) talking constantly.
c) transferring information and meaning.
d) writing messages.
9. Aggregate demand management policies are designed most
directly to
a) prevent budget deficits or surpluses
b) control the aggregate level of spending in the economy
c) minimize inflation
d) minimize unemployment

3. 10. What is a subjective statement?
a) A statement that is fact
b) A statement made true by someone thinking it is true
c) A statement involving a subject
d) A statement that pertains to a chapter in a book
11. Brenda Butler, editor of the Republican, is trying to decide
whether to take a job at a much larger newspaper or to become
the CEO and publisher of the Republican. Brenda has to make
this decision because of ________.
a) an opportunity
b) a threat
c) a problem
d) bounded rationality
12. The __________ as the number of levels in the
organizational hierarchy increases.
a) scope of influence expands
b) span of control narrows
c) span of control expands
d) scope of influence narrows
13. Why do some stores offer senior citizen discounts on
Tuesdays?
a) Senior citizens have more elastic demand schedules than
do other shoppers.
b) Senior citizens have less elastic demand schedules than
do other shoppers.
c) Most stores are perfect competitors in their geographic
region.
d) Senior citizens have perfectly inelastic demand curves,
whereas other shoppers do not.
14. What are the benefits of using IM in business
communication?

4. a) Less personal
b) Ability to exclude those unable to use IM
c) To maintain a quiet work environment
d) Low cost
15. Business environment pressures can come from which of the
following?
a) Management restructuring
b) Quality control
c) Political changes
d) Cost reduction
16. The reliability of our observations is not better than the
reliability of our ____________.
a) memories
b) senses
c) friends
d) family
17. Utilitarianism is
a) an act that will produce less happiness than will
alternatives, it is the right thing to do, and if it will produce
more happiness, it would be wrong to do.
b) an act that will produce more happiness than will
alternatives, it is the right thing to do, and if it will produce less
happiness, it would be wrong to do.
c) an act that will produce more happiness than will
alternatives, it is the wrong thing to do, and if it will produce
less happiness, it would be right to do.
d) an act that will produce less happiness than will
alternatives, it is the wrong thing to do, and if it will produce
less happiness, it would be right to do.
18. Refer to the graph shown. With efficient production, this
firm can maximize production at what point?
a) B

5. b) C
c) D
d) A
19. A valid contract must
a) use the title “Contract” at the top of the document
b) be signed by all parties
c) exist where all necessary legal elements for contract
formation are present
d) be entirely in writing
20. “Fair use” is a defense to copyright infringement that
a) is available in all countries.
b) is non-statutory.
c) requires findings by a court.
d) is absolute.
21. One of the advantages of a server farm is that
a) servers can be stacked on top of one another, so less space
is needed.
b) servers last longer in a server farm.
c) more people are required to maintain servers in a server
farm.
d) if one server fails, an application can be automatically
moved to another one.
22. Remedies for a contract breach may include
a) consequential damages.
b) no consideration of cost to the breaching party or parties.
c) punitive damages.
d) imprisonment and fines.
23. The reason economists and accountants have problems using
cost analysis in the real world is that
a) although implicit costs do not show up in accounting
profits, they nevertheless affect managerial decisions.

6. b) although explicit costs do not show up in accounting
profits, they nevertheless affect managerial decisions.
c) explicit costs cannot be measured.
d) economists do not believe in the existence of explicit
costs.
24. Which of the following is an ethical issue?
a) Business Process Reengineering
b) Accuracy Question Source
c) Sales tax formulas
d) Software coding
25. Personality within an individual typically evolves
________.
a) when an individual changes jobs
b) relatively quickly
c) at no point during a lifetime
d) over approximately 25 years
26. What are some rhetorical devices used in persuasive
messages?
a) Biases
b) Syllogisms
c) Stereotypes
d) Memories
27. The Administrative Procedures Act
a) provides for uniform procedural structures in regulatory
agencies.
b) establishes regular order in congressional committees.
c) provides due process standards for the Judiciary Branch.
d) applies to the Judiciary Branch.
28. In a relational database, the customer record contains
information regarding the customer’s last name. The last name
is a(n):

7. a) entity
b) relation
c) attribute
d) primary key
29. What way can you build credibility with an audience when
planning a persuasive message?
a) Use simple language.
b) Use difficult language.
c) Use descriptive language.
d) Use hostile language.
30. Which of the following groups would be most likely to
benefit from a tariff on Japanese-manufactured light trucks (i.e.,
pickup trucks)?
a) U.S. consumers of pickup trucks
b) Japanese auto workers
c) U.S. domestic pickup truck manufacturers
d) U.S. firms that export products to Japan
31. What type of data visual would you use to illustrate trends
over time?
a) Line chart
b) Gantt chart
c) Bar graph
d) Scatter diagrams
32. Which of the following is a wireless technology?
a) Fiber-optic connections
b) 4 G applications
c) Typical cable modem to router communication link
d) Communication between a modem and a router
33. Our most reliable source of information about the world is
a) the Internet.
b) our own observations.

8. c) Facebook.
d) cable news.
34. Business ethics may be defined as
a) minimizing decisions having potentially adverse
consequences for business stakeholders
b) taking an expedient approach to any business situation
c) doing what is most advantageous for the business
d) a consciousness of what is right or wrong in the workplace
35. During an organizational confrontation meeting,
__________ meet to confront the issue of whether the
organization is effectively meeting its goals.
a) employees from all organizational levels
b) all of the managers of the organization
c) external and internal change agents
d) members of the top management team
36. An argument consists of two parts:
a) the point and the conclusion
b) the fact and the rebuttal
c) the premise and the conclusion
d) the subject and the outcome
37. How do you keep the audience’s attention?
a) Relate your subject to your audience’s needs
b) Offer a reward
c) Use confusing language
d) Talk about yourself
38. __________ are part of the elements of creativity?
a) Listening skills
b) Thinking skills
c) Domain skills
d) Athletic skills

9. 39. Administrative law primarily stems from
a) the Executive Branch.
b) common law decisions of courts.
c) the Judicial Branch.
d) the Legislative Branch.
40. Suppose that at the current price consumers would like to
purchase 10 million large-screen televisions and 15 million are
available. When the market coordinates the demand and supply
for large-screen televisions, the price of large-screen televisions
will _______________.
a) stay the same
b) rise
c) fall
d) be fixed by government
41. Laura has dreamed of playing in a symphony. She practices
her instrument every day and yet, year after year, she cannot
successfully play the difficult musical piece necessary to try
out. This is an example of
a) extrinsic motivation outweighing intrinsic motivation.
b) motivation being the main factor in performance.
c) motivation not equaling performance.
d) vicarious learning being of upmost importance.
42. What are the three major steps in the writing process?
a) Prepare, Write, and Complete
b) Plan, Write, and Complete
c) Plan, Construct, and Complete
d) Prepare, Construct, and Stop
43. Transactional leaders motivate followers by
a) inducing followers to support their vision.
b) inspiring them with charismatic behavior.
c) exchanging rewards for good performance.
d) overlooking mistakes or substandard performance.

10. 44. A(n) _____________________ allows unauthorized entry
into a wireless network.
a) rogue access point
b) cloud server
c) disgruntled employee
d) lack of encryption
45. What does quality of hire mean?
a) On a 1–10 scale, the hire is a 10
b) How good an employee is at getting hired
c) A measure of how a new employee is hired
d) A measure of how closely new employees meet the
company’s needs
46. Critical to the systems development life cycle is
a) the identification of the time of year it is developed.
b) seeing what competitors provide.
c) the identification of the price charged to other customers.
d) knowing the customer’s goals and objectives.
47. A socially responsible company
a) is only concerned with shareholder value.
b) is concerned with its economic and social value and
environmental impact.
c) constantly strives to reduce labor and material costs
wherever possible.
d) primarily seeks to enhance executive compensation.
48. One of the principal roles of the Judiciary is
a) to resolve disputes.
b) to provide the other branches of government with legal
counsel.
c) to issue common law writs.
d) to issue injunctions and related orders.

11. 49. A nation's comparative advantage in the production of an
item is determined by
a) which country has already specialized in the production of
the item.
b) the opportunity cost of producing the item relative to a
trading partner’s opportunity cost.
c) the total and marginal costs of producing the item.
d) wage rates and other input costs.
50. According to Keynes, why might deflation create problems
for an economy?
a) People would invest less into the economy.
b) In expectation of increased spending, too many
entrepreneurs would begin businesses and most would fail.
c) Consumers might expect prices to fall further and cut
back consumption now.
d) The cost of repricing goods would increase costs, and
therefore reduce profits, for businesses and they would cut
production.