04 roaring jaguar - regional strategy and vision towards 2015 honduras 2010
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This document outlines a regional vision and strategy for the outsourcing industry in Central America towards 2015. It discusses the growth of the outsourcing industry from 1996-2009 in countries like Guatemala, El Salvador, Honduras, and Nicaragua. It also identifies the major components needed to support the outsourcing industry, including investors, human resources, telecom infrastructure, real estate, technology, and training. The document advocates developing the outsourcing industry across Central America to take advantage of the existing population and resources in order to meet benchmarks similar to those in Costa Rica and Panama.
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04 roaring jaguar - regional strategy and vision towards 2015 honduras 2010
- 1. REGIONAL VISION & STRATEGY TOWARDS 2015 ESTRATEGIA REGIONAL & VISION HACIA EL 2015 Estuardo Jose Robles – Roaring Jaguar, LLC
- 6. 2009 Press2
- 7. GUATEMALA, ELSALVADOR, HONDURAS NICARAGUA (Region CA-4) AUGUST 2010 NetCord
- 8. MULTIRREGIONAL COMPANIES ALREADY EXIST! • • • • • • SYKES SITEL ALLIED (ACC) DIGITEX ATENTO NCO (Star Contact) • • • • • TELEPERFORMANCE CONCENTRIX HP LANGUAGE LINE STREAM 2015 TAX INCENTIVES EXPIRE! Central America Nearshore Business and Investors Forum / September 2010
- 11. MEDIA PARTNERS ARE KEY THESE MEDIA SOURCES WANT TO HEAR YOUR STORY DOMESTIC DEMAND IS KEY BOTH FROM THE SUPPLY SIDE (ENTREPRENEURS) AND FROM THE DEMAND SIDE (CLIENTS/USERS) Central America Nearshore Business and Investors Forum / September 2010
- 13. BASIC CONTACT CENTER SECTOR COMPONENTS Telecom Navega Netel Telecorp Multidata Claro Telephony Avaya Coltel Real Estate Altia Confiansa Mall Galerias ZIP El Porvenir Software Citrix AHTI Sistemas Blue IT Sisteco Oktopus Mobiliario Milano-IPSA ModularesPB Training USPS CEDS UTH Teleaccion Electric Enercom Call Center Luzet Duqcisa Myron Collective Solutions Others GTZ - Cooperacion Tecnica Internacional Altavision - Equipos Traduccion Simultanea Banpais - Banco Continental Airlines - Transporte Aereo Martes Financiero - Media/Journal • • • • • • • • INVESTORS HUMAN RESOURCE TELECOM TELEPHONY REAL ESTATE TECHNOLOGY FURNITURE ELECTRIC Central America Nearshore Business and Investors Forum / September 2010
- 14. CA - Population Main Metros Population Less than 1 Million More than 1 Million More than 2 Million More than 3 Million Secondary Cities with large Populations 14 Million - Guatemala More than 500,000 7 Million - Honduras More than 250,000 6 Million - El Salvador 5 Million - Nicaragua 4 Million - Costa Rica 3 Million - Panama 40 MILLION TOTAL (32 million in the CA-4)
- 15. Outsourcing Industry 2009 Benchmark Bilingual Agents:Total Population Ratio Guatemala El Salvador Honduras Nicaragua 2.9K:14.2M 5.2K:6.5M 0.1K:7.4M 1.2K:5.5M 0.0204% 0.0800% 0.0014% 0.022%
- 16. Bilingual Agents Ratio Costa Rica Ratio 32K:4.3M = 0.7442% Bilingual Agents/country (Adjusted to Costa Rica) Guatemala El Salvador Honduras Nicaragua 2.9K:14.2M 5.2K:6.5M 0.1K:7.4M 1.2K:5.5M 0.7442% 0.7442% 0.7442% 0.7442% 105,676 48,373 55,071 40,931
- 17. Bilingual Agents Ratio Panama Ratio 18K:2.5M = 0.7200% Bilingual Agents/country (Adjusted to Panama) Guatemala El Salvador Honduras Nicaragua 2.9K:14.2M 5.2K:6.5M 0.1K:7.4M 1.2K:5.5M 0.7200% 0.7200% 0.7200% 0.7200% 102,240 46,800 53,280 39,600
- 18. REGIONAL VISION & STRATEGY TOWARDS 2015 ESTRATEGIA REGIONAL & VISION HACIA EL 2015 Estuardo Jose Robles – Roaring Jaguar, LLC