This presentation talks about how to scale up the local CA practice to global standards. Technology, Knowledge and experience are with us, lets use them well so that we can go Global and achieve a better sense of professional satisfaction.
This presentation talks about how to scale up the local CA practice to global standards. Technology, Knowledge and experience are with us, lets use them well so that we can go Global and achieve a better sense of professional satisfaction.
Operations and Supply Chain Toolkit - Framework, Best Practices and TemplatesAurelien Domont, MBA
This Operations & Supply Chain Management Toolkit was created by ex-McKinsey, Deloitte and BCG Consultants, after more than 1,000 hours of work. It is considered the world's best & most comprehensive Operations & Supply Chain Toolkit. It includes all the Frameworks, Analysis Tools & Document Templates required to improve your skills and the operational excellence of your organization. This Slideshare Powerpoint presentation is only a small preview of our Toolkit. You can download the entire Toolkit in Powerpoint and Excel at www.slidebooks.com
Service Encounters Grading Rubric Must be attached .docxlesleyryder69361
Service Encounters Grading Rubric
*Must be attached to first and final drafts*
NOTE: Any points on the first draft over 50 points will be credited as bonus
points
Grading
Rubric
Points
Possible
Points
Earned
A.
Describe
where
and
when
you
conducted
your
observation
5
B.
Describe
3-‐4
service
encounters,
following
the
format
of
the
examples
described.
Include
your
notes
on
the
conversations
and
described
persons.
15
C.
Present
your
analysis
of
your
conversational
data
in
which
you
will
identify:
i.
Utterances
(statements,
questions,
etc.)
that
invite
an
uptake
10
ii.
Either
the
presence
or
absence
of
uptakes
10
D.
Based
on
Bailey’s
work,
suggest
some
of
the
possible
reasons
for
a
person
not
to
offer
an
uptake.
10
Total:
50
5
Bonus
points
available
for
attaching
documentation
of
Writing
Center
Consultation
Question 1
You are doing the quality audit in an organization that has adopted Six Sigma. Which metric will give you the percentage of items handled correctly?
a.
Productivity
b.
Yield
c.
Output
d.
Standard Deviation
Question 2
Quality has been defined by the International Organization for Standardization (ISO) as the set of characteristics that meets the needs. Which of the following will most ensure that a project manager delivers a quality output?
a.
Understand the main customer’s quality requirements
b.
Build to specifications
c.
Conduct extensive validation and tests
d.
Training people in quality
Question 3
Six Sigma methodology is not appropriate for all projects. Which of the following makes it suitable to apply Six Sigma?
a.
Existence of a quality gap between current and desired situation
b.
Existence of a clearly understood problem
c.
Existence of a predetermined solution
d.
Existence of an obvious optimal solution
Question 4
You have been assigned to manage a project to develop a product for the global marketplace. Your team is distributed across many countries. Which of the following is not essential for a high quality outcome in this project?
a.
Understand the unspecified expectations of potential users
b.
Increase quality control on the deliverables from the teams in other countries
c.
Recognize the cultural approaches to quality between the distributed teams
d.
Institute a training program to ensure complete adherence to quality processes
Question 5
Quality comes at a price. It costs to adhere to the specifications. Not adhering to specifications has potential costs. Costs related to quality can be categorized in five types. What type of cost limits the errors in the project output to within an a.
We all hear about successful and failed mergers all the time, but how can they be done successfully? I studied this sometime back working with a consultant. I prepared infographic slides on this and think you might find them interesting. It is a bit long, but even reviewing some of the slides might be helpful. I hope you like them.
“The Enterprise Supply Chain View” is the first topic of a supply chain learning series that ScottMadden is presenting along with Shared Services & Outsourcing Network (SSON). In this session, we focus on key characteristics of the enterprise supply chain. A discussion of each area (i.e., planning and forecasting, strategic sourcing, procurement, logistics, materials management, and accounts payable) will include notable characteristics of leading practice supply chains as well as key “pain points” ScottMadden has observed that keep companies from achieving an optimized supply chain.
To learn more, please visit www.scottmadden.com.
The Journey to Integrated Risk Management: Lessons from the Field Resolver Inc.
In a rapidly changing world, companies struggle to keep up with constantly shifting compliance and risk exposure, both external and internal. Regulatory pressure and increasing executive demand for risk insight present evolving challenges for risk, audit, and compliance professionals who are being asked to do more with less. Governance, Risk, and Compliance (GRC) tools help organizations integrate their assurance activities across the three lines of defense, enable more efficient and effective assurance programs, and ultimately sustain the programs. Companies at the beginning of the GRC technology implementation lifecycle often fail to think through all of the components and key activities necessary to ensure a successful initiative. Those that forge ahead without analysis and planning may find that they missed opportunities to converge their risk and compliance programs, their business processes were not ready for automation, the new technology doesn’t work as anticipated, and timelines for completion can’t be met. In fact, without proper planning, companies may not be using GRC tools to their full potential and realizing the value promised to management and key stakeholders.
Sourcing Gurus is a boutique advisory firm offering end to end consulting for IT, BPO and Infrastructure Outsourcing initiatives. Our Advisory Service provides a comprehensive understanding of the client\'s IT Sourcing options.
Want to take control of your supplier network? Learn 5 steps that can improve your supplier ecosystem and help you get the best possible quality from your suppliers at the lowest risk.
Unlock your company's potential by leveraging the power of BPO process outsourcing. Learn how to optimize your processes for success and achieve your business goals.
Operations and Supply Chain Toolkit - Framework, Best Practices and TemplatesAurelien Domont, MBA
This Operations & Supply Chain Management Toolkit was created by ex-McKinsey, Deloitte and BCG Consultants, after more than 1,000 hours of work. It is considered the world's best & most comprehensive Operations & Supply Chain Toolkit. It includes all the Frameworks, Analysis Tools & Document Templates required to improve your skills and the operational excellence of your organization. This Slideshare Powerpoint presentation is only a small preview of our Toolkit. You can download the entire Toolkit in Powerpoint and Excel at www.slidebooks.com
Service Encounters Grading Rubric Must be attached .docxlesleyryder69361
Service Encounters Grading Rubric
*Must be attached to first and final drafts*
NOTE: Any points on the first draft over 50 points will be credited as bonus
points
Grading
Rubric
Points
Possible
Points
Earned
A.
Describe
where
and
when
you
conducted
your
observation
5
B.
Describe
3-‐4
service
encounters,
following
the
format
of
the
examples
described.
Include
your
notes
on
the
conversations
and
described
persons.
15
C.
Present
your
analysis
of
your
conversational
data
in
which
you
will
identify:
i.
Utterances
(statements,
questions,
etc.)
that
invite
an
uptake
10
ii.
Either
the
presence
or
absence
of
uptakes
10
D.
Based
on
Bailey’s
work,
suggest
some
of
the
possible
reasons
for
a
person
not
to
offer
an
uptake.
10
Total:
50
5
Bonus
points
available
for
attaching
documentation
of
Writing
Center
Consultation
Question 1
You are doing the quality audit in an organization that has adopted Six Sigma. Which metric will give you the percentage of items handled correctly?
a.
Productivity
b.
Yield
c.
Output
d.
Standard Deviation
Question 2
Quality has been defined by the International Organization for Standardization (ISO) as the set of characteristics that meets the needs. Which of the following will most ensure that a project manager delivers a quality output?
a.
Understand the main customer’s quality requirements
b.
Build to specifications
c.
Conduct extensive validation and tests
d.
Training people in quality
Question 3
Six Sigma methodology is not appropriate for all projects. Which of the following makes it suitable to apply Six Sigma?
a.
Existence of a quality gap between current and desired situation
b.
Existence of a clearly understood problem
c.
Existence of a predetermined solution
d.
Existence of an obvious optimal solution
Question 4
You have been assigned to manage a project to develop a product for the global marketplace. Your team is distributed across many countries. Which of the following is not essential for a high quality outcome in this project?
a.
Understand the unspecified expectations of potential users
b.
Increase quality control on the deliverables from the teams in other countries
c.
Recognize the cultural approaches to quality between the distributed teams
d.
Institute a training program to ensure complete adherence to quality processes
Question 5
Quality comes at a price. It costs to adhere to the specifications. Not adhering to specifications has potential costs. Costs related to quality can be categorized in five types. What type of cost limits the errors in the project output to within an a.
We all hear about successful and failed mergers all the time, but how can they be done successfully? I studied this sometime back working with a consultant. I prepared infographic slides on this and think you might find them interesting. It is a bit long, but even reviewing some of the slides might be helpful. I hope you like them.
“The Enterprise Supply Chain View” is the first topic of a supply chain learning series that ScottMadden is presenting along with Shared Services & Outsourcing Network (SSON). In this session, we focus on key characteristics of the enterprise supply chain. A discussion of each area (i.e., planning and forecasting, strategic sourcing, procurement, logistics, materials management, and accounts payable) will include notable characteristics of leading practice supply chains as well as key “pain points” ScottMadden has observed that keep companies from achieving an optimized supply chain.
To learn more, please visit www.scottmadden.com.
The Journey to Integrated Risk Management: Lessons from the Field Resolver Inc.
In a rapidly changing world, companies struggle to keep up with constantly shifting compliance and risk exposure, both external and internal. Regulatory pressure and increasing executive demand for risk insight present evolving challenges for risk, audit, and compliance professionals who are being asked to do more with less. Governance, Risk, and Compliance (GRC) tools help organizations integrate their assurance activities across the three lines of defense, enable more efficient and effective assurance programs, and ultimately sustain the programs. Companies at the beginning of the GRC technology implementation lifecycle often fail to think through all of the components and key activities necessary to ensure a successful initiative. Those that forge ahead without analysis and planning may find that they missed opportunities to converge their risk and compliance programs, their business processes were not ready for automation, the new technology doesn’t work as anticipated, and timelines for completion can’t be met. In fact, without proper planning, companies may not be using GRC tools to their full potential and realizing the value promised to management and key stakeholders.
Sourcing Gurus is a boutique advisory firm offering end to end consulting for IT, BPO and Infrastructure Outsourcing initiatives. Our Advisory Service provides a comprehensive understanding of the client\'s IT Sourcing options.
Want to take control of your supplier network? Learn 5 steps that can improve your supplier ecosystem and help you get the best possible quality from your suppliers at the lowest risk.
Unlock your company's potential by leveraging the power of BPO process outsourcing. Learn how to optimize your processes for success and achieve your business goals.
1. Audit and Compliance Services
Page 1 of 4
31.06 Auditing Services
Above the Standard Procurement Group®, Inc. offers several areas of audit and compliant
services to help you in the never ending and growing regulatory and compliance areas of your
business. Below are some of our audit and compliance team members available to be of
service to you.
Ted Landgraf
CEO / Founder, Above the Standard Procurement Group®, Inc.
Cambridge, Maryland Corporate Office
Procurement, Systems, and Processes Auditing Expertise
1. Quality Systems Development and Compliance
a. ISO9001 Process and Procedures Development
b. ISO9001 Auditing and Compliance (ISO Auditor Certified)
c. Vendor/Supplier Audits
2. Vendor Audit
a. Management
b. Compliance
c. Systems
3. Contractor Purchasing System Review (CPSR)
a. CPSR Creation & Internal Quality Development
b. Contractor CPSR Compliance
c. CPSR Quality & Organizational Internal Implementation
d. Standard Operating Procedure (SOP) CPSR Compliance
e. CPSR Training
f. CPSR Audit
g. Federal Acquisition Regulation (FAR)
4. Finance Compliance
a. Finance Audit
b. Training and Consultation
c. Compliance Auditing
5. Best Procurement
a. RFI, RFQ, RFP, and RFT
b. Cost Reduction
i. Hard Cost
ii. Soft Cost
iii. Cost Avoidance
iv. Sustainability
c. Price Benchmark
2. Audit and Compliance Services
Page 2 of 4
31.06 Auditing Services
Christopher Parsons
President, Above the Standard Procurement Group®, Inc.
Rochester, New York Office
Work Experience
Several years of global procurement and supply chain experience as an upper manager at GE,
ITT, and Crane Company.
Supply Chain / Procurement Auditing Expertise
1. Quality Systems Development and Compliance
a. ISO9001 Process and Procedures Development
b. ISO9001 Auditing and Compliance (ISO Certified)
c. Supplier Audits
2. Process Capability Assessment
a. Work Instruction Writing and Training
b. Process Capability Measurement and Tracking
c. Process auditing
d. Six Sigma Evaluation and Improvement
3. Procurement and Materials Control
a. Development and Implementation of P&M Policies and Procedures
b. P&M Training and Consulting
c. P&M Process Compliance Auditing
d. Inventory Analysis and Reduction
e. Lean Manufacturing Principles
4. Sarbanes – Oxley Compliance
a. Development and Implementation of SOX Policies and Procedures
b. SOX Training and Consulting
c. SOX Compliance Auditing
5. Supply Chain Risk Assessment
a. Risk Factor Development and Measurement
b. Supply Base Evaluation
c. Supplier Risk Audits
6. Acquisition Due Diligence
a. Develop Supply Chain Criteria for Company Acquisition Targets
b. Assessment of organizational supply chain
c. Identification of Supply Chain Operational Integration and Synergy Opportunities
3. Audit and Compliance Services
Page 3 of 4
31.06 Auditing Services
Dan Barlette
President, Above the Standard Procurement Group®, Inc.
Middlesex, New Jersey Office
Work Experience
Several years of global procurement and supply chain experience as a leader at Booz Allen
Hamilton, Central Intelligence Agency, and The Dun and Bradstreet Corporation.
Supply Chain / Procurement Auditing Expertise
1. Project Cost Management
a. Bottoms-Up Estimating Analysis
b. Analogous Estimating Analysis
c. Parametric Estimating Analysis
d. Vendor Bid Analysis
e. Software Application Estimating
f. Reserve Analysis
2. Acquisition Development
a. Develop and Analyze Acquisition Requirements
b. Create and Review Statement of Work
c. Review Cost Estimates
d. Develop RFP, RFQ, and RFI for Release
e. Organize Source Selection Review Boards
3. Financial Compliance
a. Invoice Auditing
b. Accruals for Goods in Transit
c. Compliance Auditing
4. Supplier Evaluations
a. Financial Stress
b. Commercial Credit Levels
c. Risk Assessments
d. Inventory Analysis
5. Contractor Purchasing System Review (CPSR)
a. Standard Operating Procedures
b. Internal Quality & Organizational Execution
c. Federal Acquisition Regulations (FAR)
d. Defense Federal Acquisition Regulations (DFAR)
e. Intelligence Agency Regulations (AR)
6. Process Capability Assessment
a. Six Sigma Process Review
4. Audit and Compliance Services
Page 4 of 4
31.06 Auditing Services
For more information, please contact us by phone or email at:
(410) 221-0129 Office
AuditCompliance@ATSPG.com
www.ATSPG.com