[WeGO e-Government Program]City Paper Presentation : Hanoi(Vietnam)

1. THE CURRENT STATE OF IT APPLICATION
AND CHALLENGES
Ms. Kim Lan Huong – Head of IT industry division

2. OVERVIEW OF HANOI CITY
Hanoi is the capital
of Vietnam and its second largest
city
Area : 3.323,6 km²
Population: approximately 7
million people
People's Committee of Hanoi
City: 30 District administrative
units, and 584 communal
administrative units.
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3. Content
I. Current state of IT application
II.Challenges
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4. I. Current State
1. The city’s policies
 Issued the information technology
development strategy to 2020 and
orientations to 2030;
 Issued the target program of IT
application in government agencies in 2012-
2015 and annual plans to deploy IT
applications;
 Issued other documents related to the
development of e-government
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5. Domains Business
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2. Service and applications
The Business and Service Model overview
Domains Business
Addministration Business
Shared Sevice (has not built)
Priority Addministration Business LOBs
* HR * Document/File Management
* Assets Management * Finance/Accounting
* Ligislation Mannagement
Industry and trade Ethnic Board Natural resources and Environment
Planning Transportation Industrial and Export processing zone
Construction Justice State Bank
Health Labor- Invalids and Social Affairs Treasury
Inspector Agriculture and Rural Development Customs
Interior Affairs Information and Communication Police
Education and Training Finance Tax
Science and Tecnology Culture, Sports and Tourism
Foreign Affairs Planning and Investment
Customer Care Service Process Management
Service
Business Support Sevice Business Analytical
Sevices

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2. Services and applications
Hanoi Business model Overview
Industry and
trade
Planning
Construction
Health
Inspector
Interior
AffairsEducation
and Training
Ethnic Board
Transportation
Justice
Labor- Invalids
and Social Affairs
Agriculture and
Rural
Development
Information and
Communication
Finance
Natural resources
and Environment
Industrial and
Export processing
zone
State Bank
Treasury
Customs
Police
Tax
Business Area
Domains Business
Addministration Business
Line of Business
Addministratio
n Business
5 LOBs
Domains
Business
25 LOBs
124 Procedures Groups,
Including 2404 Procedures
1. HR
2. Assets Management
3. Document/File
Management
4. Finance/Accounting
5. Ligislation
Mannagement

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2. Services and applications
In Hanoi, there are a number of well-developed services
and applications at its sub-agencies :
 Hanoi Portal completed upgrading and expanding the
platform to build, integrate e-payment gateway of state
agencies, information systems and the application of the
City.
 Each sub-agency has its own website/ portal linking
with Hanoi Portal.
 There are currently 123 domain business applications
and 5 administration business applications (including
personal management, financial and salary management,
asset management, legal document management)
supporting the direction, administration and issues of
decisions by the leaders of the City, departments and other
administrative units.

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 State agencies provided 1572 online public services
with 149 services of 3 or 4 level.
 Sharing services has not been in use yet.
 These services and applications have been deployed in
these sub-agencies. Some of them such as legal document
management, one-gate electronic, household management
have been deployed in communes.
2. Services and applications

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 Currently, Hanoi has 6 fields where fully formed data
are available for application development: Finance,
banking, tax, customs, enterprises, Human resource.
 Most data of the rest fields are being formed discretely
according to some specialized applications. However, they
are incomplete, not updated frequently, and there is no
mechanism to share information, therefore, it has not
created information layers on these databases as well as
not supported the development of applications based on
this database.
3. Current Data

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4. Infrastructure
The Infrastructure Model overview

11. 4. Infrastructure
Hanoi has a well-developed IT infrastructure:
 100% of PC utilization and Servers are installed with
LAN/WAN connectivity and Internet Access
 The City ‘s WAN
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12. 4. Infrastructure
 Built according to the
international standards
(ANSI/TIA-942-Tier 3), the
State Data Center is the
WAN center of the city
for the integration of
information systems,
database and software
shared by the City.
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5. Assessments
Based on the Gartner’s maturity
classification method about the e-government
developments, Hanoi is currently between
stage one and stage two of e-government.

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2020’s target

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II. Challenges
 Most services and applications, and even
developments are scattered, shared within only
one application or only one unit causing inefficiency. There
is not data sharing among the business sectors.
 Hanoi does not have a unified data
description across the city. It only has
data description attached to a specific
application of each unit and to meet
immediate business needs of that unit

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II. Challenges
 Hanoi does not have overall database shared across the
City to support administration and forecast analysis.
 The policy system is incomplete and there are not such
policies as EA of Hanoi; unified information infrastructure
to ensure integration and sharing; Plans of information
system reorganization and overall solutions for the future;
focused technology management, administration
management; Plans of IT human resource development
in 5 years, 10 years …

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III. Comments on the Webinar
 I have listened to the presentation record of Dr.Gunso,
Kim and he showed improving transportation
management through data analysis. I am interested in
your experiences how you could form big data such as
the one for Seoul traffic? And I would like to contact
with you for detail of this database.

18. THANK YOU !
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