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Organizational Culture
The Issues
The functions of culture
The nature of & roles of the hidden
elements of culture
The nature of & roles of the v...
Organizational Culture
Definition of Culture
The set of values, guiding beliefs,
understandings, ways of thinking, and
nor...
The Strength of Culture
Depth: The degree of agreement among members
about the importance of specific cultural values,
bel...
Cultural Elements

Hidden
Elements

Visible
Elements

Question: Does the hidden manifest in the
visible?
Question: Does th...
Hidden Elements
Values about what is important
Assumptions & beliefs about what is true
Attitudes toward others and issues...
Visible Elements
Rituals and
ceremonies

Symbols
Language &
Slogans
Heroes

Stories
Language and Slogans
Intended to convey cultural meaning to
employees and/or stakeholders
Easy to pick up, remember, & rep...
Symbols
Things that stand for something
else
Material objects that hold cultural
meaning

OPEN
How Symbols Can be Dysfunctional
How did the
organization intend
to use this symbol?
How was the
symbol actually
received?...
Rituals and Ceremonies
Celebrations of an organization’s values
Provide dramatic examples of culture
Types of Rituals & Ce...
Heroes
Company role models
whose ideals,
character, and
support of the
organizational
culture highlight the
values and nor...
Stories, Legends, & Myths
Narrative examples
repeated among employees
to inform (often new)
employees about culture
Storie...
Roberta: A True Story
Is this story
believable? Why
or why not?
What message
about culture
does this story
tell?
Is this a...
Building a Learning Culture
The “learning organization”:
promotes communication and collaboration so
that everyone is enga...
Knowledge Management
Knowledge is a valuable asset
Competitive advantage (tacit vs. explicit knowledge)
Can far exceed phy...
Cultural Influences
on Knowledge
How can an organization build an effective “learning
culture?”
Culture can impede or enha...
Assessment: Knowledge
Management
http://www.skyrme.com/kmtools/know10.pdf
1. Leadership
2. Culture/Structure
3. Processes
...
The Issues
The functions of culture
The nature of & roles of the hidden
elements of culture
The nature of & roles of the v...
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11 culture

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11 culture

  1. 1. Organizational Culture
  2. 2. The Issues The functions of culture The nature of & roles of the hidden elements of culture The nature of & roles of the visible elements of culture Building a learning culture
  3. 3. Organizational Culture Definition of Culture The set of values, guiding beliefs, understandings, ways of thinking, and norms shared by members of an organization Functions of culture Internal integration External adaptation
  4. 4. The Strength of Culture Depth: The degree of agreement among members about the importance of specific cultural values, beliefs, norms (i.e., how many people agree & how strongly) Breadth: The number of cultural elements (values, beliefs, norms) on which there is agreement The healthy culture vs. the unhealthy culture Can organizational culture predict performance?
  5. 5. Cultural Elements Hidden Elements Visible Elements Question: Does the hidden manifest in the visible? Question: Does the visible inform the hidden?
  6. 6. Hidden Elements Values about what is important Assumptions & beliefs about what is true Attitudes toward others and issues Norms about appropriate & inappropriate behavior
  7. 7. Visible Elements Rituals and ceremonies Symbols Language & Slogans Heroes Stories
  8. 8. Language and Slogans Intended to convey cultural meaning to employees and/or stakeholders Easy to pick up, remember, & repeat Work Smarter Not Harder At Speedy You’re Somebody Quality is Job 1
  9. 9. Symbols Things that stand for something else Material objects that hold cultural meaning OPEN
  10. 10. How Symbols Can be Dysfunctional How did the organization intend to use this symbol? How was the symbol actually received? What should the organization have done differently?
  11. 11. Rituals and Ceremonies Celebrations of an organization’s values Provide dramatic examples of culture Types of Rituals & Ceremonies Passage: Facilitates transition into new role or status. Enhancement: Increases social status. Renewal: Refurbishes and improves. Integration: Encourages common feelings.
  12. 12. Heroes Company role models whose ideals, character, and support of the organizational culture highlight the values and norms a company wishes to reinforce Our Founder
  13. 13. Stories, Legends, & Myths Narrative examples repeated among employees to inform (often new) employees about culture Stories: based on fact Legends: based on facts but embellished Myths: consistent with culture but not based on fact
  14. 14. Roberta: A True Story Is this story believable? Why or why not? What message about culture does this story tell? Is this a stronger message than just talking about the culture? Why or why not?
  15. 15. Building a Learning Culture The “learning organization”: promotes communication and collaboration so that everyone is engaged in identifying and solving problems, enabling the organization to continuously experiment, improve, and increase its capability
  16. 16. Knowledge Management Knowledge is a valuable asset Competitive advantage (tacit vs. explicit knowledge) Can far exceed physical/financial assets Replacing a knowledge worker can cost 20-30 times that person’s salary (Peter Drucker) Can be gaps when someone leaves Chief Knowledge Officer? Knowledge Management: To enhance organizational performance by explicitly designing and implementing tools, processes, systems, structures and cultures to improve the creation, sharing and use of all types of knowledge that are critical for decision making
  17. 17. Cultural Influences on Knowledge How can an organization build an effective “learning culture?” Culture can impede or enhance knowledge creation, sharing, leverage. Shapes assumptions about which knowledge is important Industry specific Creative knowledge in advertising Process knowledge in manufacturing Subcultures can exist Accounting point of view Engineering point of view
  18. 18. Assessment: Knowledge Management http://www.skyrme.com/kmtools/know10.pdf 1. Leadership 2. Culture/Structure 3. Processes 4. Explicit Knowledge 5. Tacit Knowledge 6. Knowledge Hubs and Centers 7. Market Leverage 8. Measure 9. People/Skills 10. Technological Infrastructure
  19. 19. The Issues The functions of culture The nature of & roles of the hidden elements of culture The nature of & roles of the visible elements of culture Building a learning culture

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