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Strategies to ground culture
change in the context of
Unwritten Ground Rules
(UGRs)
Welcome!!
with Steve Simpson
Copyright © 2014 Steve Simpson
Hotel Adelphi...
What are the Key Cultural Attributes (KCAs) we
need in place to ensure our future success, or
alternatively, what are theValues we need for us
to succeed?
Around here, customers are...
Around here, customers are...
Around here, if you criticise
your boss...
Around here, if you criticise
your boss...
Around here, being open
and honest gets you...
Around here, being open
and honest gets you...
ELF14 Steve Simpdon Session 2
ELF14 Steve Simpdon Session 2

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ELF14 Steve Simpdon Session 2

  • 1. Strategies to ground culture change in the context of Unwritten Ground Rules (UGRs) Welcome!! with Steve Simpson Copyright © 2014 Steve Simpson Hotel Adelphi...
  • 2. What are the Key Cultural Attributes (KCAs) we need in place to ensure our future success, or alternatively, what are theValues we need for us to succeed?
  • 3. Around here, customers are... Around here, customers are...
  • 4. Around here, if you criticise your boss... Around here, if you criticise your boss...
  • 5. Around here, being open and honest gets you... Around here, being open and honest gets you...