Communication PP

1. Dublin-Milan
A bridge called
COMMUNICATION
Serena
Giancane 1

2. AGENDA
The Meaning
Categorization
Tools
Strategies
Where we are
A plan for the future
Questions
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3. THE MEANING
“Communication: from latin “TO SHARE”.
It´s defined as the activity of CONVEYING
INFORMATION
through the exchange of ideas, feelings, attitudes as
by speech, gestures
and behaviour”
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4. CATEGORIZATION
 Verbal: symbols and grammar rules
 No Verbal: gesture, body language
 Oral: speech, presentation, discussion
 Business: EFFICIENCY and SUCCESS are achivied
when all company members are able to convey
their messages properly
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The real strenght: PEOPLE!

5. EFFECTIVE COMMUNICATION
TOOLS
• Collaboration
• Motivation
• Confidence
• Openess
• Transparency
• Active Listening
• Empathy/Interest
STRATEGIES
• Creation of positive
enviroment
• Build integration and
sharing
• Conflicts negotiation
• Participation
• Mind
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6. WHERE WE ARE
Ideas flow but…
..with noise:
distance
background
personalities
priorities 6

7. A PLAN FOR THE FUTURE
ORGANIZE MEET ME UP GET
INVOLVED
Alignment on
monthly task
and
discounting
Mentoring and
Peer Program ,
make it real!
The guest
initiative
Collection of
updated
info(promo,
agreement,
purpose)
The
Brainstorming
session
CSA
feedback
DON´T SPEAK BUT TALK
WITH! 7

8. Q&A??
THANKS!
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