(Reinier van Leuken, AI Evangelist at Salesforce) Salesforce Einstein is delivering more than 475m predictions every day, helping companies make their employees smarter and their customers happier. Discover exciting new Einstein powered features that will allow companies to build AI-powered apps and create intelligent experiences throughout their entire business. Join our AI-evangelist Reinier van Leuken (Ph.D. in AI) as we showcase the latest innovation from Einstein and help everyone blaze new trails with AI.

1. Salesforce Einstein
Blaze New Trails with AI
Reinier van Leuken
AI Evangelist at Salesforce

2. Forward-Looking Statements
Statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize
or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by
the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including
any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding
strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or
technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality
for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and
rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with
completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our
ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment,
our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on
potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent
fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important
disclosures are available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are
currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

3. 1700’s 1800’s 1970’s
2nd Industrial Revolution
Electricity1st Industrial Revolution
Steam
The Fourth Industrial Revolution
TODAY
4th Industrial Revolution
Intelligence3rd Industrial Revolution
Computing

4. AI is Transforming Technology
AI for Speech AI for AppsAI for Vision
Turning data into insights
“ ”
“Welcome”

5. Focus on:
building smart
experiences
Focus on:
shopper
experience
Focus on:
customer
satisfaction
Zac Otero
Salesforce Lead
BKD CPAs
& Advisors
Annika Milton
Sr. Project Manager
adidas
Katrice Riley
Client Success Specialist
ZeroCater
Iulia Creanga
Sales Process Driver
Schneider Electric
Focus on:
increasing
engagement
Focus on:
the best
deals
Suvi Silvanto
Marketing Director,
Service Business
Kone
AI Helps Trailblazers Focus on the Customer

6. Salesforce Einstein
Artificial Intelligence for CRM
world’s
smartest
CRM
=
“The definition of genius is taking
the complex and making it simple. ”
-Albert Einstein
customer
data
+ AI +
Salesforce
platform

7. Auto-ML
Data already prepped
Models automatically built
Predictions delivered in context
AI for CRM
Feature
Engineering
Feature
Selection
Data
Balancing
Model
Selection
Calibration AIClassical
Approach
A New Approach to AI with Einstein

8. 20
features
shipped
475m+
predictions
per day
Customer Success
It’s been an incredible year
Thank You, Trailblazers

9. Salesforce Keeps Getting Smarter with Einstein
Coach Sales Reps
Einstein Forecasting
Einstein Lead & Opportunity Scoring
Einstein Activity Capture
Assist Service Agents
Einstein Bots
Einstein Agent
Einstein Vision for Field Service
Guide Marketers
Einstein Engagement Scoring
Einstein Segmentation
Einstein Vision for Social
Empower Developers
Einstein Prediction Builder
Einstein Language & Vision
Einstein Discovery
Advise Retailers
Einstein Recommendations
Einstein Search Dictionaries
Einstein Predictive Sort
Help Community Members
Einstein Answers
Community Sentiment
Einstein Recommendations
16 new & pilot features
Austin Buchan
CEO, College Forward
Trailblazer

10. Salesforce Customers Love to Customize
Our Metadata Platform supports innovation without breaking customizations
80%
of records in Salesforce
are on custom objects
More than
Standard Objects
Custom Objects
Records on:

11. myEinstein
Einstein Prediction Builder
Every Trailblazer can build AI-powered apps
NEW
Einstein Bots
Einstein Vision & Language
Einstein Discovery

12. myEinstein for Every Trailblazer
Customizable AI that
admins & developers in
any industry can use
Nonprofit
Higher
Education
Automotive
Government
Financial Services
Healthcare &
Life Sciences
Retail
Media
Communications
Consumer
Goods
Manufacturing

13. myEinstein for Every Use Case
Einstein Prediction Builder
Einstein Bots
Einstein Vision & Language
Einstein Discovery
Find Business Insights
with Einstein Discovery finding
patterns in your opportunity data

14. myEinstein for Every Use Case
Einstein Prediction Builder
Einstein Bots
Einstein Vision & Language
Einstein Discovery
Optimize Shelf Space
with Einstein Object Detection
trained on your product library

15. myEinstein for Every Use Case
Einstein Prediction Builder
Einstein Bots
Einstein Vision & Language
Einstein Discovery
Case Deflection
with Einstein Bots providing the
first line of support

16. myEinstein for Every Use Case
Einstein Prediction Builder
Einstein Bots
Einstein Vision & Language
Einstein Discovery
Predict Attrition
with Einstein Prediction Builder
on the person account object

17. Become a in AI
Take the Einstein Trailmix at trailhead.einstein.com

18. We love feedback
sfdc.co/talk
And win: