Quality Talks Considering Quality From Multiple Foci

1. Quality Talks: Considering
Quality from Multiple Foci
Özlem Baykan Dr. Semih İrfaner
©Eaquals Eaquals International Conference, Venice, 28 – 30 April 2022 #eaquals22venice
Özyegin University, Istanbul, Turkey
ozlem.baykan@ozyegin.edu.tr
Macmillan Education, Istanbul, Turkey
semih.Irfaner@macmillaneducation.com

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©Eaquals Eaquals International Conference, Venice, 28 – 30 April 2022
“Organizations who take quality seriously know that much
of the secret of quality stems from listening to and
responding sympathetically to the needs and wants of
their customers and clients.”
Sallis, E. (2002)
How it started…

3. #eaquals22venice
©Eaquals Eaquals International Conference, Venice, 28 – 30 April 2022
“Organizations who take quality seriously know that much
of the secret of quality stems from listening to and
responding sympathetically to the needs and wants of
their customers and clients.”
Sallis, E. (2002)
How it started…

4. An unprecedented context
A forced change
No/limited experience
#eaquals22venice
©Eaquals Eaquals International Conference, Venice, 28 – 30 April 2022
How it started…
The Covid-19 pandemic (March, 2020)

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©Eaquals Eaquals International Conference, Venice, 28 – 30 April 2022

6. An unprecedented context
A forced change
No/limited experience
#eaquals22venice
©Eaquals Eaquals International Conference, Venice, 28 – 30 April 2022
How it started…
The Covid-19 pandemic (March, 2020)
What happened?
What do we do now?
How?

7. so…
#eaquals22venice
©Eaquals Eaquals International Conference, Venice, 28 – 30 April 2022
➢ Culture
➢ Shared understanding
➢ Communication
➢ Involvement
➢ Monitoring
➢ Feedback
➢ Reflection
➢ Flexibility
➢ Accessibility
➢ Evaluation
➢ Reliability and trustworthiness
➢ Continuous improvement

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©Eaquals Eaquals International Conference, Venice, 28 – 30 April 2022
How it developed
➢ First reaction to change
➢ Experience
➢ Reflection
➢ Needs and expectations
➢ Change management
➢ Motivation & well-being
➢ Skills & strategies
➢ Development
➢ Resources
➢ Delivery
Students
Teachers
Trainers
Managers

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©Eaquals Eaquals International Conference, Venice, 28 – 30 April 2022
Students

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©Eaquals Eaquals International Conference, Venice, 28 – 30 April 2022
Take-away
➢ Technological literacy
➢ Self-study habits
➢ Ownership of responsibilities
➢ Productivity
➢ Resilience
➢ Time management
➢ Tools/resources
➢ Motivation & well-being
Students
Points to consider
Lack of;
➢ infrastructure
➢ guidance or support
➢ awareness
➢ concentration and motivation
➢ interaction
➢ security
➢ confidence
Expectations
➢ Teacher presence
➢ Tools/resources to ensure
engagement
➢ Value the learning process
➢ Care about students’ well-being

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©Eaquals Eaquals International Conference, Venice, 28 – 30 April 2022
Teachers

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©Eaquals Eaquals International Conference, Venice, 28 – 30 April 2022
Take-away
➢ Becoming co-learners
➢ Establishing communities
➢ Using various resources
➢ New skills
➢ Communication channels
➢ Professional development
Teachers
Points to consider
➢ Work-family balance
➢ Clash of roles
➢ Multi-tasking
➢ Involvement of parents
➢ Changing expectations
Expectations
➢ Flexibility
➢ Learner training
➢ Availability of resources
➢ Well-being

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©Eaquals Eaquals International Conference, Venice, 28 – 30 April 2022
Trainers

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©Eaquals Eaquals International Conference, Venice, 28 – 30 April 2022
Trainers
➢ Teacher & the culture in the organization
➢ Feedback mechanism.
➢ Teachers and mechanisms
➢ Open communication & transparency & collaboration
➢ Needs- driven and context-bound CPD
➢ Teacher competencies in different contexts of delivery
➢ Change in roles and relationships
➢ Sharing & caring
➢ Establishment to learning communities
➢ Appreciation & acknowledgement
➢ Flexibility-sustainability-diversity
➢ Same mechanisms approached different way

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©Eaquals Eaquals International Conference, Venice, 28 – 30 April 2022
Managers

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©Eaquals Eaquals International Conference, Venice, 28 – 30 April 2022
Managers
➢ data-driven approach /evidence-based process
➢ ongoing development of organization
➢ Pastoral care
➢ Flexibility
➢ Adaptation for the changing conditions (material-assessment-
training)
➢ More focus on exploratory
➢ Turning the experience into a more systematic structure
➢ Managing change and crisis
➢ Managing well-being and expectations
➢ Students’ attrition
➢ Staff retention & recruitment

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©Eaquals Eaquals International Conference, Venice, 28 – 30 April 2022
➢ Establishing and maintaining a common understanding of quality
➢ Meeting quality standards at all levels in all contexts
➢ Seeing change and challenges as learning opportunities
➢ Seeking constant improvement under any circumstances
➢ Adapting skills/strategies/knowledge to emerging contexts
➢ Reflecting on and evaluating the effectiveness of practices
➢ Communicating expectations and needs through mutual
understanding
➢ Seeking ways of maintaining motivation, engagement, well-being
➢ Making collaboration an significant part of an organization
Outcomes

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©Eaquals Eaquals International Conference, Venice, 28 – 30 April 2022
Implications

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©Eaquals Eaquals International Conference, Venice, 28 – 30 April 2022
Implications

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©Eaquals Eaquals International Conference, Venice, 28 – 30 April 2022
Quality Talks
Plan
Act
Monitor
Reflect
Evaluate

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©Eaquals Eaquals International Conference, Venice, 28 – 30 April 2022
Quality Talks
To be continued …