Do you experience frustrations, even face failure in your global operations? If your answer is ‘yes’, InterMondo’s ‘Five steps to global dexterity’ training program helps you to become more culturally effective, for better business outcomes in global markets. As a successful organisation operating or expanding globally, you know culture is important to business success. But if you aren’t effectively transitioning to different cultural behaviours, you’re likely to behave inflexibly outside your ‘home’ environment, weakening your business effectiveness. Developing ‘global dexterity’ improves your communications and business relationships in globalised business settings.

1. 5 Steps to global dexterity
A global professional’s guide
Become culturally effective for better business outcomes in global markets

2. InterMondo acknowledges the work of Dr Andy Molinsky
Global Dexterity: How to Adapt your behaviours across
cultures without losing yourself in the process (Harvard Business
Review Press)
as the inspiration for this workshop.
If you’re interested in finding more about Andy Molinksy’s
essential global business resource, click here.
Acknowledgements

3. Your business globally
isn’t performing
optimally.
Lack of cultural
effectiveness might be
impacting outcomes.
You want
to change this.
You
already
know...

4. Struggling
outside your
‘home’
environment?
Expert in
your field?
Are
YOU
A proven
business
leader?

5. Fact:
Experienced
business leaders
everywhere
often
struggle and
behave
inflexibly
in
unfamiliar
cultural settings.

6. What
happens
when…
You’re
culturally aware
You’re
cosmopolitan
in your outlook
But you lack
cultural
dexterity
in unfamiliar
cultural settings?
Is this
your
clients?
Is this
YOU?

7. Global
dexterity –
what is it?
Understand
‘global dexterity’
Step no1
Understand what ‘global
dexterity’ is in global
business.

8. How well do
you deal with key
psychological
challenges
of
adjusting your
behaviours
in
different cultural
settings?
Take
the
online
quiz

9. RECOGNISE
UNDERPINNING ELEMENTS
Explore and contrast aspects of culture
that you observe and adapt to easily, with
underpinning elements that are harder to
grasp and adapt to.
Step no2

10. Where we live & do
business
WHAT WE SEE
and
UNDERPINNING
ELEMENTS
Easier to see, understand and accept
Harder to see, understand and accept
Harder to adapt to
Easier to adapt to

11. Determine the cultural code
Step no3
Recognise the cultural codes that
drive your own‘default’ cultural
behaviours and new cultural behaviours
to adopt without‘losing yourself’ in the
process.

12. Being DIRECT
Being ASSERTIVE
SELF-PROMOTING yourself
Being FORMAL
Being ENTHUSIASTIC
SELF-DISCLOSING about yourself
What do
these
mean in
action?
Six cultural codes underpinning
business & social situations

13. Now compare your
own ‘default’
cultural codes with
different behaviours
and
approaches you’ve
experienced.

14. …and describe
your ‘typical’
global
professional…
Let’s
PAUSE
a moment

15. Recognise personal
challenges
What are some hidden fears and
anxieties, especially where it’s hard
to admit you’re struggling and risk
losing‘face’?
How do you respond to cultural
challenges and frustrations?
Step no4

16. Where are you
really
coming from?
What do I
think and
feel?
What
& who do I
listen to &
hear?
What
do I
see?
What do I
say and
do?
Empathy
mapping

17. What’s my pain?
What’s blocking me from adjusting my
cultural behaviours?
What’s my gain?
What do I achieve from adjusting my
cultural behaviours?

18. Apply strategies to adjust
your cultural behaviours
Discuss and develop strategies
to try new cultural behaviours
in business settings with differing
cultural codes and expectations.
Build your confidence by testing
your adjusted approach.
Step no5

19. Thank you!
We hope you enjoyed
this presentation.
Interested in finding
more about how
InterMondo can help
you and your staff?
Call us
+61 (0)3 9410 0206 / +61
(0)435 038 152
Or email us
info@intermondo.com.au

20. Images are inspired from
street art around the world
Hervey Bay Pier, Queensland, Australia 1
David Zinn, Ann Arbor, USA 2
Nikita Nomerz, Russia 3
Liu Bolin, China 4
Fintan Magee, Australia 5
Skurktur Collective, Trondheim, Norway 6
Community project, Licata, Sicily 7
Adam Łokuciejewski & Szymon Czarnowski,
Olsztyn, Poland 8
Alexey Menschikov, Russia 9
Banksy, San Francisco, USA 10
Nikita Nomerz, Russia 11
Falko, Kachelhoffer, South Africa 12
Yazan Halwani, Beirut, Lebanon 13
Julien ‘Seth’ Mallard, Phnom Penh, Cambodia 14
Still from Where do we go now?, Lebanon 16
Nikita Nomerz, Russia 17
Julien ‘Seth’ Mallard, Erriadh, Tunisia 18
Falko, South Africa 19