Juniper Networks conducted an online survey with 22 service provider customers in May 2018 that asked them to share which next-generation services they plan to offer in the next 12 months, identify their biggest networking challenge in being able to offer these services to customers, and select their ideal network routing platform that they would like to use to offer these next-generation services.

1. © 2018 Juniper Networks
RESULTS & FINDINGS
Next-Generation Service Provider Economy
May 2018 | Innovators Circle | Mad Science

2. © 2018 Juniper Networks
Less than 100 39%
100 to less than 500 28%
500 to less than 1,500 11%
1,500 to less than 2,500 0%
2,500 to less than 5,000 11%
5,000 to less than 10,000 0%
10,000 to less than 25,000 6%
25,000 to less than 50,000 0%
50,000 or more 6%
BACKGROUND/METHODOLOGY
2
Field
Sample
May 2018
22 Total Respondents
(Service Providers)
Total Total
Respondent Profile
Position / Involvement Company Size
Total
IT/Networking: Architecture and Design 26%
IT/Networking: Engineering and Operations 68%
Product/Service Management 5%
C-suite 6%
Senior VP/VP 6%
Senior Manager/Manager 22%
Architect 6%
Senior Engineer/Engineer 39%
Staff Member 11%
Partner 11%

3. © 2018 Juniper Networks
NEXT-GENERATION SERVICES TO OFFER WITHIN 12-14 MONTHS
3
SD-WAN, Virtual Managed Security, and IoT are the top next-gen services that service
providers plan to offer in the next year or so.
Base: Total Service Providers (n=22*)
Q1. What next generation services are you looking to offer in the next 12-24 months?
64% 59% 55%
36%
14%
SD-WAN VIRTUAL MANAGED
SECURITY
IOT 5G SERVICES ARTIFICIAL
INTELLIGENCE
SERVICES

4. © 2018 Juniper Networks
TOP CHALLENGES IN OFFERING NEXT-GENERATION SERVICES
4
Cost of infrastructure build-out is the top challenge for SPs being able to offer next-gen
services to their customers.
Base: Total Service Providers (n=22*)
Q2. Please rank order from 1 to 6 the following challenges with 1 being your biggest networking challenge in being able to offer these services to your customers and 6 being the
smallest challenge.
18%
5% 9%
36%
9%
23%
14%
9%
41%
14%
9%
14%
23%
9% 9%
27%
32%
14%
27%
5% 9%
23%
23%
14%
14%
23% 14%
32%
5%
41%
23%
14% 18%
5%
COST OF
INFRASTRUCTURE
BUILD-OUT
COMPLEXITY OF
ORCHESTRATING
A DISTRIBUTED
NETW ORK
KEEPING UP W ITH
SECURITY
THREATS
MANUAL
PROCESSES
COMPLEXITY OF
MANAGING A
DISTRIBUTED
NETW ORK
NETW ORK
VISIBILITY
Rank 1
Rank 2
Rank 3
Rank 4
Rank 5
Rank 6
% Ranked 1 or 2 : 55% 37% 32%37% 10%32%

5. © 2018 Juniper Networks
IDEAL FEATURES TO ENABLE NEXT-GEN SERVICE OFFERINGS
5
Investment protection with data plane programmability is the most important feature for SPs
for being able to offer next-gen services.
Base: Total Service Providers (n=22*)
Q3. Please rank the following features in terms of importance for your ideal network routing platform to have in order for you to offer next-generation services. Please rank from 1 to 5
with 1 being most important and 5 being least important.
9% 14%
41%
14%
23%
18%
23%
14%
27%
18%
18%
23%
9%
23% 27%23%
27% 14%
23% 14%
32%
14%
23%
14% 18%
INVESTMENT
PROTECTION W ITH
DATA PLANE
PROGRAMMABILITY
FLEXIBILITY & AGILITY
THROUGH SOFTW ARE
DISAGGREGATION
USE-CASE
VERSATILITY W ITH
UNIVERSAL CHASSIS
OPERATIONAL
EFFICIENCY W ITH
NETW ORK/NODE
SLICING
COMPREHENSIVE
NETW ORK INSIGHTS
THRU EXTENSIVE
TELEMETRY
Rank 1
Rank 2
Rank 3
Rank 4
Rank 5
% Ranked 1 or 2 : 55% 41% 37%37% 32%