The document discusses the culture and values of NEPEAN. It outlines that NEPEAN prioritizes customer success, innovation, and technical expertise. Employees are loyal, respect each other's ideas, and are dedicated to achieving the best outcomes for clients. The values of NEPEAN include respecting people, creating lasting customer relationships through trust and flexibility, delivering excellence with a can-do attitude, fostering innovation, and shaping sustainable solutions.

2. The measure of success?
• Our customers choose us over our competitors
• Our people prefer to work with NEPEAN than competitors
• We achieve our financial growth & return objectives
• Customers experience superior outcomes and are successful as a result
of the NEPEAN relationship
• Our people and our customers see NEPEAN as an intrinsically safe
place to work
• We see evidence that our people are working together in accordance
with our values
• We are an innovation leader, and an exciting business to partner with

3. A culture of success
• We are proud of our heritage and history and we speak confidently as one
aligned team with one culture, “One message many voices”
• Engineering & Innovation sit at the heart of our reason for being with
technical credibility, driven by individual ownership, performance and
accountability driving superior outcomes from our stream specialist
businesses
• We are innovators of new products and services, striving to deliver lasting
solutions of the highest quality, committed to continuous learning and
development
• Our people are loyal and proud, we value greatly our internal and external
relationships

4. A culture of success
• Our people are respectful of the needs and aspirations of our
clients, stakeholders, business partners and each other
• Each individual staff team member is dedicated to achieving the best
outcome for clients
• Our staff are open to each other’s suggestions and ideas, where people
feel free to challenge the status quo with clients
• We develop the talents and potential of our people
• We celebrate and reward the achievements of each individual team
member, the business overall and all those with whom we work

5. Values
People
• We value, respect and build trust with our employees, customers, suppliers and
stakeholders, by doing what we say we will do
• We empower, reward, appreciate and harness the diverse talents of our employees
which results in loyal, highly committed and passionate people
• Through strong and engaging leadership, we get superior results
• Honesty and integrity drive our behaviour
• Zero harm is our priority
• We place great value on personal and technical credibility
Customer
• In pursuit of business success for our customers, we are always flexible
and innovative in our approach, driven by global best practice. We listen where
others tell
• Safe solutions for our customers are our priority
• Through trust we create lasting customer relationships

6. Values
Performance
• As stream specialists we deliver superior outcomes that create value for all stakeholders
• Exceptional execution is our core capability. We are consistent, agile, and have a “can do” approach
• Our relentless pursuit of excellence sets us apart
• We lead by example and hold ourselves accountable. We are dedicated, professional and passionate
• We reward and celebrate success
Engineering & Innovation
• We foster new ideas and innovative solutions
• We have a thirst for knowledge and for finding better ways of doing things, resulting in more insightful
thinking and smart ways of working together
• We are stream specialists, respected because we are technical experts
Sustainability
• We shape sustainable outcomes that align to the needs and aspirations of our
people, customers, partners, community and the natural environment
• We are committed to the overall lifecycle of the products and services we create that sit at the heart
of our business
• We are continually and actively engaged in creating sustainable and safe solutions for our clients and
ourselves