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HMCS Vancouver Pre-Deployment Brief - May 2024 (Web Version).pptx
Sap crm online training in classes in Australia
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Editor's Notes
SAP CRM is part of SAP Business Suite.
SAP CRM provides leading front office functions and end-to-end industry-specific
processes via marketing, sales, service, and various other channels.
SAP CRM can be integrated into the SAP NetWeaver Portal
SAP Customer Relationship Management (SAP CRM) is a comprehensive solution for managing your customer relationships. It supports all customer-focusedbusiness areas for the 360 degree interaction, from marketing to sales and service, as well as customer interaction channels, such as the Interaction Center, the Internet, and mobile clients.
SAP Customer Relationship Management (SAP CRM) is part of the SAP Business Suite and contains a central CRM server that can be used to access the system via multiple channels. The CRM server can also connect to other systems.
CRM Middleware is the primary device for the data exchange between the CRM system and the connected SAP ERP system. A plug-in on the SAP ERP system acts as a counterpart to the R/3-Adapter, supporting the data communication between the two systems. The data exchange normally includes an initial transfer of Customizing data, master data and transaction data to the CRM system, as well as a delta replication of the master data and transaction data in both directions.
SAP ECC 6.0 and later releases contain all interfaces that are required for technical integration with the other SAP components that were previously components of the SAP R/3 plug-ins.
This course will prepare you to:
Understand the concept of master data (Accounts, the Organizational Model and Products)
Perform basic customizing of business transactions
Customize basic functions relevant for transaction processing
Describe options of the CRM Billing application
Understand the main functions of the CRM Middleware
Navigate the basic features and functions of the CRM WebClient UI