Credit card hacked credentials were used to renew Netflix account. Presentation on actions taken to recover money and account

1. NETFLIX FRAUD

2. SMS ON LINKED MOBILE
18 MARCH 2019 AT 06:34 AM

3. 18 MARCH 2019 AT 06:36 AM
CHECKED CREDIT CARD ACCOUNT

4. 18 MARCH 2019 AT 06:45 AM
CHECKED NETFLIX ACCOUNT
Columbian
Currency
Victim
Credit
Card
Fraudster
Email
Membership
Renewal

5. 18 MARCH 2019 AT 06:37 AM
TRIED TO RESTORE ACCOUNT
Victim Email

6. PASSWORD RESET
18 MARCH 2019 AT 06:40 AM

7. MAIL FROM NETFLIX
18 MARCH 2019 AT 06:41 AM
EMAIL CHANGED TO ALTERNATE EMAIL

8. 18 MARCH 2019 AT 06:58 AM
REQUEST FOR BLOCKING CARD

9. 18 MARCH 2019 AT 06:58 AM
CREDIT CARD BLOCKED

10. CONTACT NETFLIX CUSTOMER SUPPORT

11. MAIL REVERTED BACK

12. REFUND

13. BYE.. BYE