Sameer Mitter is an IT manager at JP Morgan and he always makes a plan to execute with the whole team to complete it on time. It is a good habit to make a plan for every project.

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By Sameer Mitter
How to make a plan to work in a Project team

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TTM key success factor 1:
Work in a project team
…. So we must work in a team !
Mark & sales
Technology
NTW, IT
& Device
Implementation
Process & IT
Services we
want to
sell
Processes
we can
implement
Technologies
w
e
can
provide
Target
work in projects
 one team
 one leader
 one objective
To achieve of TTM objectives, we need to
have a common vision of what should
be done and what can be done

3. • phased projects
• deliverable checklist
• quality checks at gates
• options adapted to
complexity
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TTM key success factor 2
Use one simple process
Detailed design Development Deployment Launch
T1T1 T2T2 T3T3T-1T-1
Opportunity study
T4T4T0T0
T1 & T2 only in Full Track
Business
Opportunity Analysis
impact
Requirements
Before
development
Development
achieved
Process & IT
Ready for
Product
launch
KPI, project
closure

4. TTM key success factor 3
Decide in one committee
Product Boards are integrated into Commercial Committees
Aim
• Takes decisions at gates
• Commits resources, opex and capex of all contributors
Structure
• Weekly meeting
• Permanent members
– CEO (Chair)
– CxOs : Market & Sales, Network and IT, Customer services, Sourcing, Finance, Quality & Process
– TTM Process owner
• Requested members
– TTM project manager and team members, following the agenda
• Inputs
– TTM Roadmap & Trigger events
– Commercial committee presentations (T-1, T0, T1, …)
• Outputs
– Decision on gates : Go / No Go
– Product Board minutes
– TTM Roadmap up-date
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5. TTM key success factor 5
Focus on customer experience
• T0 gate : Proof of concept
– validate opportunity with customers
• T3 gate : simplicity test, Friendly User Test (FUT) or
pilot
– validate quality with customers
• T4 gate : customer survey
– check customer experience and satisfaction
– KPIs
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6. TTM key success factor 6
Use a “Performance Management tool “
• To share and approve deliverables
• To manage the project portfolio, and define
priorities
• To manage the planning and resources
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XYZ Telecom - Thierry WACH – Quality &
Process - Version 1
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TTM deliverables

8. TTM process delivrables
 Manage the project » : Project management plan
 « Work in a project team »: Weekly meeting – minutes of meeting
 « Use one simple process »: Deliverable for gates
 « Take decisions during one committee » : Commercial Committee – minutes of meeting
 « Manage one roadmap »: TTM Roadmap
 Use a « performance management tool »: TTM management tool
 « Focus on customer experience »: KPIs based on customer satisfaction
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9. TTM T-1 : Business opportunity study phase
• T-1 objectives
– Justify and organize the opportunity study
– Define the project boundary, its objectives and priority level in relation to strategy
– Estimate the market potential
– Propose the Product Board members and confirm the Project Manager
– Establish time schedule till Opportunity review (T0) and identify responsibles for the deliverables
– Define process: standard or Fast Track
– Deliverable
• T-1 review check list
– High level product/ service presentation and market potential assessment
– Recommended TTM path (regular or fast track)
– Implementation schedule agreed with main actors and proposed launch date
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T-1
Pre-
opportunity
review
Pre-opportunity phase Opportunity phase

10. TTM T0 : impacts analysis before project launch
• T0 objectives
– Validate the main technical, IT, process and customer journey orientations
– Take GO/ No GO decision for the product/ service design and market launch
– Establish and commit on T3 objectives (Market Launch review)
– Allocate resources and budget to realize project objectives and expected results until T3
• T0 review check list
– Specifications document, including:
• Marketing specifications
• Additional features required for Sales, Customer Care and Finance
• Revenue recognition rules
– Business case validated
– Network & IT feasibility assessment, solution architecture and test plan
– Project decisions
• Revised implementation schedule agreed with main actors
• Confirmation of TTM path (regular or fast track)
• Decision to start pilot (if relevant)
• Proposed launch date confirmation
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T0
Opportunity
review
Opportunity phase Detailed design phase

11. TTM T1 : Detailed requirements
• T1 objectives
– Validate the main technical, IT and process requirements
– Take GO/ No GO decision following the product / service design
– Establish and commit on T3 objectives (Market Launch review)
– Allocate resources and budget to realize project objectives and expected results until T3
• T1 review check list
– Marketing
• Final product description,
• Final business model (with cannibalization) and pricing, Budget check (revenue & costs), accounting
impact
• Final Regulatory assessment update
– Network & IT
• Achitecture and design documentation
• IT and Network requirements for development
• Security assessment
– Sourcing
• Sourcing recommendation, contracts with supplier
– Processes
• Design documentation of impacts and draft operations management plan
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T1
Design
review
Detailed design phase Development phase

12. TTM T2 : Validation of developments
• T2 objectives
– Take GO/ No GO decision for deployment phase on the basis of presentation of results of
development phase
– Confirm resources and budget to realize project objectives till T4
– Check integration into existing IT and processes, and optimization of used resources
– Validate deployment plan
• T2 review check list
– Customer journey : test results & corrective action plan
– Network & IT :
• Tests results & acceptance (operating methods)
– Processes :
• Order form or equivalent for online sale
• Invoice, Communication & marketing tools
• Operations management plan
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Process - Version 1
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T2
Development
review
Development phase Deployment phase

13. TTM T3 : Validate deployment before launch
• T3 objectives
– Review finalized marketing tools
– Take decision on commercial opening and confirm market launch date
– Ensure all processes are operational
– Confirm resources and budget to realize project objectives till T4
– Review and approve risk mitigation action plan
• T3 review check list
– Marketing
• Legal documents acceptance and catalog registration
– Customer journey acceptance :
• Friendly User Test (when done) and corrective actions results
– Network & IT
• IT operational hand-over sign-off
– Processes
• Processes and detailed procedures for “Order to Bill”, including operations
– TTM Project
• KPIs measurement readiness
– Revenue, sales objectives by distribution channels & sales incentives
– Customer Survey : prices, value of products and services, process efficiency
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T3
Market
launch
review
Deployment phase Market Launch phase

14. TTM T4 : Market launch assessment
• T4 objectives
– Review results of the Market Launch
• Sales
• Revenue
• Customer satisfaction
– Take corrective actions
– Prepare feedback on the development of the subsequent
versions of the product / service
• T4 review check list
– Market & Customer Services feed-back analysis
– KPIs values and analysis
– recommendations for product / service improvement
– Feed-back on TTM process for continuous improvement
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T4
Post sales
review
Market Launch phase

15. TTM T4 : KPIs & Customer’s values
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Services we
want to
sell
Processes
we can
implement
Technologies
w
e
can
provide
Target
TTM process shall met the customer’s values on news services :
it works ! (technic and processes)
to get it quickly ! (Time To Market)
for a good price !
KPI = Service launch target date (T3)
KPI = Customer Satisfaction
KPI = Revenue

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Thank You