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This research proposal will cover 10

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This research proposal will cover 10

  1. 1. Sharjah Higher Colleges of Technology E-BUSINESS MANAGEMENT - LEVEL 9 Research Proposal Prepared for: Mr. Clay Gervais Submitted by Samar Mohammed Al Amoudi ID number: H00086563 October 2, 2012
  2. 2. Table of ContentsIntroduction and objective .................................................................................................. 3Relevant literature ............................................................................................................... 4Research design .................................................................................................................. 5Data collection .................................................................................................................... 5Data analysis ....................................................................................................................... 6Potential problems .............................................................................................................. 7Works Cited ........................................................................................................................ 8 2
  3. 3. Introduction and objectiveThe research proposal will describe and cover how knowledge can managed andtransferred to national employees in the public sectors. This research will lead as toanswer the question, which is, what can be done to help public sector employees take theleap and move to private sectors.The concept and vocabulary of knowledge management is hard to define. Differentpeople understand the concept of managing and transferring knowledge differently andfew can define it in measurable terms. “Knowledge transfer is more than just on-the-jobtraining. It is the planned movement of the right skills and information at the right time tokeep a workforce prepared, productive, innovative, and competitive” (Trautman).In thepresent economy, knowledge is an important organizational asset, which means thatexpertise must be transferred and shared among units. “Studies show that companieswhich focus on implementing knowledge transferring have a better chance to increasetheir level of productivity” (Biygautane 3). Even though it’s important to understand theconcept of transferring knowledge, the sharing of information within organizationsremains a challenge. This research proposal shows that transferring knowledge hassignificantly impact on improving the employees’ ability and productivity. In addition itwill focus on understating the concept of transferring knowledge through generatinggeneral focus question that will help us in implementing this research. Therefor, thequestion that this research is trying to answers is “how can knowledge be transferred tonational employees in the public sector.This research proposal will be achieved in almost 17 weeks. And using S.M.A.R.T.method is one way to help me remember how to walk through the research proposal. Ichoose University City as source for my research since I have been working there and Iwould like to draw their attention to the importance of managing and transfer knowledgewithin the organization to improve their efficiency and productivity. 3
  4. 4. Relevant literatureMoving to the relevant literature where I will list five sources which will provide me witha general understanding of this topic and they are: 1. Study case: Knowledge Management in the UAE’s Public SectorThe previous source is discussing a study case that had been implemented in Dubai;therefore it is one of the important reasons behind choosing this case. The source includesuseful information such as: examples, data and diagrams that will help to complete myanalysis, in addition gaining an overall idea about transferring knowledge specifically inUAE. 2. Article : steps to achieve Knowledge TransferThe article was written by Mark Waschek and it covers several steps to achieveKnowledge Transfer. This source comprise almost the answers for my research proposalwhich is how to transfer knowledge using several steps that been included in this article. 3. Document: Knowledge Transfer through PeopleThis source includes a variety of information about knowledge transfer, such as:knowledge transfer initiatives, knowledge transfer principles and methods that will beused to encourage people to embrace culture change. So using the source will help mecollecting as much information as possible about knowledge transfer. 4. Article: Using mentoring and storytelling to transfer knowledge in the workplaceThis article focuses on two transfer mechanisms - mentoring and storytelling - that canleverage the knowledge of an organization, to build core capabilities. I have chosen thisarticle because it draws on relevant research in learning and cognitive psychology to 4
  5. 5. clarify the conditions under which mentoring and storytelling can be most effective ascarriers of knowledge. 5. Article: Knowledge Transfer and PerformanceThe purpose of this study is to investigate the determinants and outcomes of internalknowledge transfer which will help me to understand the effects of transferringknowledge.Research designThe Research design that I have chosen is the exploratory research. I believe that thisresearch design will deliver the necessary evidences to answer the research problem asaccurately and clearly as possible. In addition, reach a greater understanding of howknowledge can be transferred to the national employees through collecting the right datafrom different sources and different point of views. Toward the chosen research design Iwill focus on two types of research strategies: action research and interview, so theneeded data will be collected through observing the work environment and interviewingthe general manager.Data collectionThe data serve as the bases or raw materials for analysis. Without an analysis of factualdata, no specific conclusion can be drawn to answer the question. Since I’m working atUniversity City, the action research will help me to carry out a systematic investigation inorder to achieve a better understanding of the workplace and how does they manage andtransfer knowledge. So, the first step is observing the workplace by evaluating theemployees to see how they manage and transfer the knowledge in each department. Afterthat I will turn the collected data into evidence to see whether they are following the rightdirection or not. Finally, the observations will be recorded and organized in appropriateways to be optimally useful. 5
  6. 6. The second research strategy is interviews. Interviews make it possible to collectcomplete information from different categories of sample. In addition, collect morecomplex data with a greater depth and understanding. It’s hard to gather as much data aspossible during an interview. Therefore I will prepare the questions previously and then Iwill be recording the interview. I believe that choosing interviews will help me to havemore control over the flow and sequence question because some answers can’t be foundusing observation methods.Data analysisReading and reviewing the collected data is an important first step in any data analysis,whether is qualitative or quantitative. Qualitative data often consist of interview notes ornotes from field observation (Rabinowitz and Fawcett). After collecting the needed data Iwill analyze them using two types of methods, first the mono method which is involvequalitative data. And the second method is the mixed model research. For the interview Iwill review and organize the collected information. In contrast, the collected data fromthe action research will be analyzed using the mixed model research.There are several steps to analyze the action research data. So after evaluating theemployees in each department I will gather the result and display them as statistics andpercentages and finally I will study these result to see and understand how they manageand transfer knowledge in each department. 6
  7. 7. Potential problemsDuring this research proposal there are some problems that might occur. For example, it’shard to collect the needed data using the observation method. This method needs timeand ability to entrance with the other departments. Therefore I have to get the managerpermission to access the other department to gather as much information as possible. Inaddition, it’s not easy to arranging an interview with the manager since he is the generaldirector of University City. Furthermore, during the interview I might face somedifficulties in collecting the needed data, so I have to ask a clear and focus questions tocollect the right information. 7
  8. 8. Works CitedBiygautane, Mhamed. “Knowledge Management in the UAE’s Public Sector: The Case of Dubai.” July 2011. File last modified on July 2011. PDF file.“Knowledge Transfer.” Jan. 2009. File last modified on Jan. 2009. PDF file.Peng-Yu Li, and Fang-Yi Lo. “Knowledge Transfer and Performance.” International Conference on Innovation and Entrepreneurship (IE). Proceedings (2011): 44. ProQuest. Web. 1 Oct. 2012. <http://search.proquest.com.ezproxy.hct.ac.ae/docview/1016217226>.Rabinowitz, Phil, and Stephen Fawcett. “Collecting and Analyzing Data.” The Community Tool Box. Ed. Christina Holt. N.p., 2012. Web. 1 Oct. 2012. <http://ctb.ku.edu/en/tablecontents/chapter37/section5.aspx>.Swap, Walter, et al. “Using Mentoring and Storytelling to Transfer Knowledge in the Workplace.” Journal of Management Information Systems 18.1 (2001): 95-114. ProQuest. Web. 1 Oct. 2012. <http://search.proquest.com.ezproxy.hct.ac.ae/docview/218923836>.Trautman, Steve. “Knowledge Transfer Defined.” Knowledge Transfer. N.p., 9 23 2011. Web. 1 Oct. 2012. <http://stevetrautman.com/you-are-here-knowledge-transfer- defined/>.Waschek, Mark, and Mark Esfeld. “6 Steps to achieve knowledge transfer.” Crop Life (2012): n. pag. Rpt. in Employee Management. N.p.: n.p., 2012. Crop Life. Web. 30 Sept. 2012. <http://www.croplife.com/article/24936/employee-management-6- steps-to-achieve-knowledge-transfer>. 8

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