Still seeing some employees not following food safety procedures? Changes in technology and automation demand new ways to train. Alchemy’s Laura Dunn shares a fresh approach that has produced dramatic results.

1. Workforce 2020: The Changing Landscape of Technology & Training for Food Safety Employees
Presented By: Laura Dunn Nelson, Intertek Alchemy and SafetyChain
Date: November 20, 2019
Beyond Compliance
Webinar & Podcast Series

2. Beyond Compliance Webinar Series SafetyChain.com
The Series
Webinar & Podcast Series
BEYONDCOMPLIANCE

3. The Sponsor
Food Quality Management System
✔ Food Safety
✔ Food Quality
✔ Supplier Compliance
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4. SafetyChain.com
Before We Get Started
HELPFUL TIPS
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✔ Ask Questions (Q&A at end)
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5. TRAINING TOPIC
Presented By: Laura Dunn Nelson
Workforce 2020:
The Changing Landscape
of Technology & Training
for Food Safety Employees
Beyond Compliance Webinar Series

6. 66
Why Improve Our
Training and
Communications?

7. 7
Are Our Employees Learning
From Our Food Safety
Training?

9. 9
9

10. 10
10

11. 1111
Technology and
Automation Impacts
Training

12. 12
What Helps Employees Thrive at Work?
Global Talent Trends
2019, Connectivity in the
Human Age, Mercer 2019

13. 13
The No. 1 trend for 2019
“Reinventing the way people learn” noted as important or
very important
--- 2019 Global Human Capital Trends Report, Deloitte

14. 14
“120 million workers in the world’s
biggest economies may need to be
retrained as a result of artificial
intelligence (AI) and automation in
the workplace”
— “The Enterprise Guide to Closing the Skills Gap”,
IBM Institute for Business Value, 2019

15. 15Source: “Global Trends in Employee Engagement” (North American results cited ), Aon Hewitt/Queens University
The ROI of Engagement
Better training leads to higher engagement.
Companies with more engaged employees perform better in key areas:
Greater
Customer
Satisfaction
Less
Employee
Turnover
Greater
Employee
Productivity
Less
Employee
Absenteeism
30% 15% 26% 20%

16. 1616
Learning Organization

17. 17
Definitions
• Training = the action of teaching a
person a skill or behavior
• Learning = the acquisition of
knowledge or skills through
experience, study, or by being taught
• Communications = imparting or
exchanging of information
LEARNING
TRAINING

18. 1818
•Vision and Mission
•People
•Consistency
•Adaptability
•Hazards and Risk Awareness
GFSI 5 Key Elements of Food
Safety Culture

19. 19
People
• Stakeholders
• Governance
• Learning Organization
• Communication
• Incentives, Rewards
& Recognition

20. 20
Learning Organization
1. Employee Capability
2. Effective Training
3. Training Reinforcement
4. Behavior Accountability
5. Employee Empowerment

21. 21
Immature Culture
• Universal training content
• Lack of comprehension
• Lack of confidence
• Lack of behavior evaluations
Mature Culture
• Specific content per job role/function
• Complete comprehension
• High confidence
• Documented behavior evaluations
1. Employee Capability

22. 22
• Highest Risk
• Immediate
Management Focus
• Training Focus
Original Source and with permission from Congnisco: cognisco.com
High
Understanding &
High Confidence
High
Understanding &
Low Confidence
Wrong
Understanding &
High Confidence
Low
Understanding
(know they don’t
know)
• No Risk
• Use as internal
champions
• Coaching/
Mentoring

23. 23
Immature Culture
• QA curated training
• Induction/annual training only
• Classroom training
• QA responsible for training
compliance
• Lack of training metrics
Mature Culture
• Cross functional training
development
• Ongoing, routine training
• Blended learning
• Employees responsible for training
compliance
• Documented metrics for training
effectiveness
2. Effective Training

24. 24Global Food Safety Training Survey, 2017, Alchemy and Campden
It’s important to remember:
commitment to food safety isn’t
the same as execution.
No
33%
Yes
67%
Despite your efforts in employee food
safety training, do you still have employees not
following your food safety program on the
floor?

25. 25
Immature Culture
• Lack of food safety modeling
• Induction training only
• Only negative behaviors addressed
• Supervisor provides corrective
action instructions
Mature Culture
• Food safety modeling at all levels
• Ongoing food safety
communications
• Negative AND positive behaviors
addressed
• Peer to peer corrective actions
provided within organization
3. Training Reinforcement

26. 26
Learning Challenges: The Forgetting Curve
Without a process of continuous reinforcement,
as much as 80% of training material can be
forgotten within 30 days — if not reinforced!
100%
75%
50%
25%
MemoryRetention
Weeks After Training
1 2 3 4 5 6 7 8

27. 27
Immature Culture
• Supervisor accountable
• No skills gap assessment
• No food safety expectations in
performance evaluation
• Senior management exempt from
food safety training
Mature Culture
• Employee accountable
• Ongoing skills gap assessment
• Clear food safety expectations in
performance evaluation
• All levels of organization has food
safety training
4. Behavior Accountability

28. 28
Immature Culture
• Employees cannot make
food safety decisions
• Lack of coaching and mentoring
• No recognition programs
• QA lead food safety programs
Mature Culture
• Employees encouraged to make
food safety decisions
• Ongoing coaching and mentoring
• Sustainable recognition programs
• Organization lead food safety
programs
5. Employee Empowerment

29. 29
29
Example: Recognition Cards
• Reinforce key behaviors
• Recognize people
demonstrating proper
procedures
• Engage workers to
recognize others
• Reward both parties
encouraging speak up
behavior
• Create monthly kudos and
incent participation

30. 3030
Communications

31. 31
Role of Communication
• Cascade food safety strategy throughout
organization
• Provide transparency
• Share best practices
• Learn from failures
• Foster two-way communications/feedback
• Embrace continuous improvements
• Demonstrate senior management support

32. 32
The Power of Two-Way Communication
“People do what
you inspect, not
what you expect.”
– Louis Gerstner, Jr., IBM

33. 33
Examples of Communications
• Mentoring/Coaching
• Digital signage
• Posters
• Conferences
• Shift huddles
• Briefings
• Videos
• Town hall meetings
• Feedback/Suggestion program
• Intranet/Message boards
• Competition
• Gemba Kaizen circle meetings
• Awards and recognition
• Consequences
• Newsletters
• Social networks

34. 34
Learning Organization
34

35. 35
Are Our Employees Learning From
Our Effective Food Safety
Training?

36. Laura Dunn Nelson
laura.nelson@alchemysystems.com
Thank You!

37. Q & A

38. Resources
White Papers & Surveys
Webinars & Videos
Product & Partner Info
Solution Consultation
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