Information, Advice and Guidance Policy
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Pathway Group provides impartial information, advice, and guidance on learning and career development. They are accredited to provide high-quality services and help all individuals achieve their potential. The document outlines the services provided, including help with career planning, education enrollment, and accessing learning resources and support. It also details Pathway Group's commitment to providing quality induction, initial skills assessment, and support for learners throughout their education to assist with learning needs.
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Information, Advice and Guidance Policy
- 1. Pathway Group putting you first Information, Advice and Guidance Policy Pathway College putting you first
- 2. Contents 1. Introduction ..................................................................................................................................1 2. Information, Advice and Guidance......................................................................... ...........2 3. What you can expect from Pathway Group ....................................................................3 4. More about our commitment to providing quality information and learning support ............................................................................................................................................3 5. Equality and Diversity ..............................................................................................................4
- 3. 1. INTRODUCTION Pathway Group is accredited as a matrix standard provider of Information, Advice and Guidance (IAG) on learning and career development for both service users and employees. This means that Pathway Group IAG services have been externally assessed and found to be of the high quality that meet Matrix benchmark requirements in terms of our leadership and management, resources, service delivery and commitment to continuous quality improvement . We off er our IAG services on an impartial and free basis because we are glad to help everyone develop as lifelong Learners and achieve their potential in their career of choice. When approached for IAG on other areas including, for example: fi nance, health, relationships or housing we signpost clients to other organisations who provide specialist services on those issues. Signed: Safaraz Ali Director Review Date: 28th October 2013 1.
- 4. 2. INFORMATION, ADVICE AND GUIDANCE Scope of Pathway Group Services Our service is impartial and free and is specifi c to providing support in making decisions concerning learning and careers. Services available include help with: • Planning and choosing a career path • Advice and enrolling on your chosen learning programme • Access to information and resources on occupations, career paths and progression routes to gaining higher qualifi cations • How to access support that address individual needs On broader issues including: personal relationships, health and drug or alcohol support we will signpost clients to specialist agencies with relevant expertise. Defi nitions Information refers to the provision of factual information relating to learning and careers, but without exploring the relative merits of diff erent options. Information can be imparted verbally by an advisor or by printed material, and the internet. Advice requires more in-depth interaction with the client. It includes the explanation of information and how to access and use the information. Guidance involves an in-depth session or series of sessions between the client and advisor, in which the advisor helps the client through the process of making decisions about learning and careers. Our website currently off ers information on potential careers in various occupational sectors as well as signposts to other IAG service providers. Referrals are made when an advisor recognises that the services of another organisation or agency would more eff ectively meet the needs of the client. A referral can be made either internally within the organisation or externally to outside organisations. These can be within consortia or non-consortia partners All referrals are in line with the National IGG Board of Principles for Coherent Delivery in IAG Services and in-line with the Data Protection Act and other relevant policies. 2.
- 5. 3. WHAT YOU CAN EXPECT FROM PATHWAY GROUP • We will discuss your needs and circumstances and give you details of other organisations or agencies, should we feel that they would more eff ectively meet your needs and signpost you to these • We will discuss the referral with you and any sharing of information will be agreed prior to disclosure to any other organisation or agencies • If you are satisfi ed with the process and the other organisations or agencies we can and if required by you make an appointment for you to visit them • In order to ensure continuous quality improvement, we will ask your permission to contact you at a later date to discuss the quality of service you have received In return we ask you to be open with us – For example, please tell us if you do not want to go to another organisation or agency. If you do accept the referral, you will be expected to attend the interview as arranged. If you are unable to attend, please inform the organisation as soon as you are able. 4. MORE ABOUT OUR COMMITMENT TO PROVIDING QUALITY INFORMATION AND LEARNING SUPPORT • Induction The induction process is carried out by your course or programme tutor, and is very important because it informs learners about Pathway Group’s resources, facilities and procedures. During induction we will ensure that you are fully advised and/ or provided with the following: • Completing your Enrolment Form • Student Handbook • The name of your Tutor and Assessor for your area of study • Fire Regulations and the Evacuation Procedures • Health and Safety Information • Procedure for notifying absence from study • Appeals and Disciplinary Procedures • Summary of the syllabus of the programme of study you are undertaking and for which you will have had - in most cases - an initial assessment 3.
- 6. • Learning Support Learners at all levels can be helped in a variety of ways for example: study skills, ICT, assignment or project writing. Perhaps your maths and English skills need refreshing. Whatever the need we can help, or we know someone who you can contact. • Initial Assessment All Learners are off ered initial assessment. Learners are assessed in numeracy and literacy to identify whether those skills are at the standard required for their chosen course and, where appropriate, are off ered additional support. All Learners are assessed to ensure that Pathway Group is able to respond appropriately to individual needs. Learners who are concerned about their current level of Mathematics or English skills or other key or functional skills can ask for help including on-line support. 5. EQUALITY AND DIVERSITY Pathway Group recognises the rights of all students to be able to have equal access to learning opportunities. Learners should discuss any individual issues their tutor who will know who to contact and how to help you. These individual issues may relate to a disability including Dyslexia. We are a multi-culture organisation and within our staff team, we are able to provide support in a range of language recognising that learners may feel that language issues are a barrier to learning. Please just ask when language support is required and we can help. Please see our full Equality and Diversity Policy and Procedures which is accessible on the Pathway Group website for more information. 4.
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- 8. Pathway College putting you first Pathway Group putting you first Pathway Group Fairgate house, 205 Kings Road, Tyseley, Birmingham B11 2AA Tel: 0800 955 0870 / 0121 707 0550 Email: info@pathwaygroup.co.uk Web: www.pathwaygroup.co.uk