1. Institute of Tourism & Hotel Management
Bundelkhand University - Jhansi U.P.
(Front Office Operation)
Marks: 30 Time: 30 Min
For the following each question carry 02 marks, Tick on right option.
01: HRACC stands for ___________________.
A. Hostel & Reservation Association Classification Counter
B. Hotel & Reservation Association Classification Counter
C. Hostel & Restaurant Association Classification Committee
D. Hotel & Restaurant Approval Classification Committee
02: A guest who checks In with no luggage or hand bag called _______
A. CVGR B. VVIP C. Scanty Baggage D. No Show
03: A guest who arrives at the hotel without a reservation are called
A. a guranteed reservation
B. a confirmed reservation
C. walk-in guest
D. a stay over
04: Which department receives orders to deliver food and beverages to the guests' rooms?
A. Housekeeping B. Front Office C. Room Service D. Food and Beverage
05: PABX means
A. public automobile branch exchange B. private automatic branch exchange
C. private automobile branch end D. please act bold end
06: FRRO stands for ___________________.
For the following each question carry 02 marks, circle "T" for True or "F" for False.
07. At the time of check-in a guest is requested to complete a reservation form.
08. A guest folio is a guest report.
09. Room allocation means securing a vacant ready room for the guest to occupy.
10. RevPar is known as Revenue per available room.
11. FOM holds Floor Key.
12. Draw the Guest Cycle and Front Office Hierarchy ( 4*4 = 8 Marks )
Preparedby: Satya Chaudhar ITHM BundelkhandUniversity, Jhansi P.T.O.