This document contains a practice test for a Front Office Operations exam, with multiple choice and true/false questions about hotel front office terms and procedures. The multiple choice questions cover topics like the meaning of HRACC, types of hotel guests like those with no luggage or reservations, and which department handles room service. The true/false questions test knowledge on check-in procedures, definitions of terms like guest folio and room allocation, industry metrics like RevPar, and the roles and responsibilities of front office staff. The document concludes by asking the test taker to draw diagrams of the guest cycle and front office hierarchy.