PMO presentation at the 2010 MUSE conference in Dallas 6/2/2010.

1. Project Management Office Applying discipline to business needs!

2. Presenter: R. Sheldon Tyndall, CPHIMS, FHIMSS Hunter Stokes & Associates tyndall_s@bellsouth.net 706-302-9389

3. Agenda PMO – Why? Characteristics of a PMO / PM Tools of the trade Critical Success Factors Organizational Learning

4. What is a PMO? Project Management Office Definition Department or group that defines and maintains the standards of process, related to project management, within an organization.

5. Characteristics of a PMO Standardized Documentation Measuring methodologies Successful repeatable processes Acceptable industry standards/guidelines Establishing “Best Practices” for your organization

6. PMO’s Aliases PMO Majority Other names: Project Management Office Project Support Office Project Office Center of Excellence Enterprise Project Management

7. PMO vs PM? PM’s and PMOs - different objectives. Both of these groups efforts should however be aligned with the Organizational Strategy.

9. Achieve lasting success

10. Maximize value

11. Realize Enterprise business Benefits

12. Benefits –

13. Consistent delivery

14. Accurately implement organizational priorities

16. Centralized

17. Special PMO Tasks Execute Specialized tasks for project managers Prepare schedules Contract Management Risk Management Manage Customer Interfaces Recruit, select, evaluate and determine salaries for project managers

18. What is Project Management? “A disciplined process of managing multiple tasks to achieve a defined goal over a period of time.”

19. Characteristics of a Project Manages planned change Usually impacts multiple departments Team members usually diverse Specific outcome goal Exceeds defined minimum time requirements Defined start & stop time

21. The 5 P’s Prior Planning Prevents Poor Project Management

23. Research & Analysis

24. Approve Project

25. Define Charter

26. Define Scope Statement

27. Define Goals & Objectives

28. Define Roles & Responsibilities

29. Define Assumptions

30. Define Risk Factors

31. Define Constraints

32. Define Plan & Timeline

33. Define communications

34. Define documentation

35. Monitor milestones

36. Make corrections

37. Complete project

38. Sign off completed

39. Lessons Learned Source: PMI Institute

42. No end date

43. Permanent Task Force/Committees

45. Project Management Tools Charter Document Roles & Responsibilities Form Assumptions Template Risk Template Communication Template Phases Check List (Initiation, Planning, Execution & Closure) Microsoft Project

47. Results All successful projects include: PM methodology of Charter Goals Scope Planned time line Milestones

48. Famous Quote “I love it when a plan comes together” Can you guess who said this? George Peppard (Hannibal), The TV Show “The A Team”

49. Critical Success Factors Integration into Organizational culture Failure Statistics Understand Mission Organizational Structure

50. PMO Ownership Enterprise Autonomous Strategic Planning Organizational (Department) Information Technology Special Purpose Major project

51. Failure Statistics Inadequate PM Implementation 32% Lack of Communications 20% Scope & Complexity issues 17% Project Management Methodology Related 69% Source: KPMG study 252 Organizations

52. Understand the Objectives!

53. Interpretation? How the project manager understood it. How the analyst designed it! How the customer explained it.

54. PMO Staffing Leaders: Typically ONLY Project Managers Dedicated to managing multi teams/projects Team Members: Temporary team members from other areas Various levels of expertise/experience Usually representative from impacted areas

56. Set priorities

58. Measure & Monitor

59. Lessons Learned Review Successes Identify Opportunities (SWOT) Document Celebrations Integrate PI into next projects

60. Project Management Office Questions? R. Sheldon Tyndall Tyndall_s@bellsouth.net 706-302-9389