McDonald TQM

1. PRESTIGE INSTITUTE OF MANAGEMENT,
GWALIOR
PRESENTATION ON
TQM OF McDonald
Presented To: Presented By:
Prof. Pranshuman Parashar Jyoti
Rohit Kumar
Avdesh Dakad
MBA 3rd Sec C

3. History of McDonald
• McDonald is the world famous fast food restaurant.
• The idea of McDonald's was introduced by two
brothers Mac (Maurice) and Dick (Richard) McDonald
in California.
• Their father Patrick McDonald in 1937 was having a
hot dog cottage called as Airdrome restaurant near the
airport.
• In 1940 the restaurant was renamed as McDonald's
Famous Barbeque.

4. Other fact about McDonald
• It has more than 36,000 outlets worldwide.
• It serving approximately 69 million customers in
over 100 countries each day.
• The majority of McDonald's outlets outside of
the united state are franchises.
• In India first restaurant of McDonald opened
Oct. 13 1996 in Delhi.
• Now it has more than 250 restaurant in India.

5. Mission and vision
Vision
"To be the best quick service restaurant
experience".
Mission
Is to be our customer's first choice, when it
comes to, top quality products, outstanding
service / cleanness and great value for
money.

6. TQM of McDonald
• Benchmarking
• Continuous Improvement
• Employee Involvement

7. Benchmarking
• Benchmarking is a process which involves
obtaining historic construction cost
information collected.
• This historic information provides the
benchmark against which a customer can
assess their projects value for money at a
base building level with set specifics
separated out.

8. Continuous Improvement
• In order to comprehend the need for
improvement in the construction industry and to
better manage our project and construction
companies especially like McDonald.
• To be competitive in market, McDonald has
provided more consistent quality and value to
their owners or customers.

9. Employee Involvement
• Total Quality Management (TQM) programs are
an important and prominent approach to
management. Nowadays, most large corporations
have a program that incorporates some of the
practices and principles of total quality
management. One of the most important
principles of TQM concerns employee
involvement.

10. Quality Management By Technique of
TQM
• Quality Circle
• Six Sigma
• Reduced Cycle Time

11. Quality Circle
• Quality Circle is one of the employee
participation methods.
• It implies the development of skills,
capabilities, confidence and creativity of
the people through cumulative process of
education, training, work experience and
participation

12. Six Sigma
• In the mid-1980s Six Sigma was started.
Motorola was started Six Sigma but
popularized in the 1990s by Allied Signal
and General Electric. By using Six Sigma
The management has identifying and
measuring the processes of their
organization before the work is done.

13. Reduced Cycle Time
• Cycle time has become a critical quality
issue in today's fast-paced world.
• Cycle time refers to the steps taken to
complete a company process, such as
making an airline reservation, processing
an online order, or opening a retirement
fund.

14. Conclusion
• We conclude that TQM is a very important
concept use to apply in an organization or
company daily operations.
• TQM principles must be supported at all
levels of the organization or company as to
be effective in improving quality from the
lowest-level hourly.
• McDonald use these techniques in effective
manner.

15. THANK
YOU