Resume

1. Roland P. Obstfeld
30 Autumnwood Drive 302 - 239 - 6899
Newark, DE 19711 Cell: (302) 690-9833
E-mail: vatermann2@aol.com
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Strategically oriented training and development leader with over 25 years experience guiding
successful individual, team and organizational performance initiatives. Experience in start-up,
performance improvement and electronic learning environments.
Major Accomplishments:
• Directed curriculum transformation for 136 courses to blended eLearning/instructor-
led/performance-based courses
• Designed and developed company-wide performance management system
• Directed start-up for MBNA America education
• Implemented first performance-based education for line positions
• Directed start-up training for Commercial Credit education
• Directed training and development for American Express Travelers Cheque migration to Utah
• Implemented first computer-assisted instruction at American Express and MBNA America
Professional Experience:
2010 – Present Instructor – MaxKnowledge
Responsibilities:
• Instruct various online courses
• Curriculum collaboration
2005 – 2010 Vice President – Learning and Development
Universal Technical Institute
Responsibilities:
• Direct design, development and evaluation of all education programs
o Designed 136 courses – 15,000 students
o Responsibility for curriculum and instructor development for 10 schools
2001 - 2005 Senior Vice President Education and Development
MBNA America, Wilmington, Delaware
Responsibilities:
• Direct design, development and evaluation of all education programs
o Programs designed range from orientation to senior executive programs
o Created an in-house Learning Management System
o Designed and implemented first on-line education programs

2. Roland P. Obstfeld
• Direct education for 8 regional sites
o Centralized 8 domestic sites into one education department
o Directed the efforts of instructional designers and facilitators
o Responsible for external education and tuition assistance ($ 3.5 million)
1999 - 2001 Senior Vice President Quality Control
MBNA America, Wilmington, Delaware
Responsibilities:
• Responsible for company-wide idea program, CEO customer communications and
customer service failure identification and resolution
o Redesigned an automated system to manage 100,000 annual ideas and responses
o Answered CEO phone and mail inquires from dissatisfied customers
o Implemented process improvement teams to work with business area
1989 - 1999 Director of Education
MBNA America, Wilmington, Delaware
Responsibilities:
• Responsible for start-up and development of education function
o Created first Management Education curriculum
o Created first Employee Development Education curriculum
o Created performance-based operations skills programs
o Created first Career Development Education Program
1985 - 1988 Director of Training
Commercial Credit (Primerica), Baltimore, Maryland
Responsibilities:
• Responsible for all operations training and management education
o Created job-specific operations performance-based training
o Created executive development programs
o Managed the telecommunications operations
1980 - 1985 Director of Education
American Express Company, New York and Utah
Responsibilities:
• Responsible for start-up for Travelers Cheque business in Utah. Director for Operations
Training - Credit Card Operations
o Directed the operations training for Travelers Cheque move the Utah
o Designed and developed desk procedures and performance measures
o Designed first on-line education for American Express Company

3. Roland P. Obstfeld
Education:
Professional - Certification for Superintendent of Schools
C.W. Post College, New York
Master's Degree - Education
SUNY at Stony Brook, New York
Bachelor's Degree
Lycoming College, Williamsport, Pennsylvania
Honors: 1985 Manager-Of-The-Year - American Express
1997 Customer Commitment Award - MBNA
Affiliations:
1997 - 2003 Board Member and Board President
Mental Health Association, Delaware
1995 - 2004 Education Committee Member
Delaware Theater Company
1998 - 2000 Adjunct Instructor
University of Delaware