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Company’s Presentation
TIM Brasil
January, 2015
Visit our website and IR app:
www.tim.com.br/ir
AGENDA
 Industry Overview.........................5
 Recent Results……………..……….…..10
 Network Evolution……………….…...18
 Regulatory Update…………….……..22
 Fixed Business……………………..…...26
 Business Outlook………….….….…..29
 Historical Data & Others…….….…33
TIM IR app
(English)
TIM RI app
(Portuguese)
KNOWING TIM 3
KNOWING TIM BETTER
15,000 km fiber
optical backbone
5,500 km fiber
optical backhauling
Growth
Via
Acquisition
Brazilian
Law
“Nível” 1 “Nível” 2
Legal
Requirements
Demand for
transparency and
disclosures
Highest level of
Corporate
Governance
Requirement of
protection for
minority
shareholders
 100% Tag Along
 Equal dividends rights
 One single class of shares
 Strict disclosure policy
 Statutory Audit Committee:
• Report to Board of Directors
• Oversight Financial reporting
• Analyze anonymous complaints
Unique Telco company listed on the Novo Mercado
CORPORATE GOVERNANCE
TIM: A Huge Brazilian Company
 Presence in Brazil since 1998
 16th largest Private Company in Brazil (source: Exame
Magazine - 2013)
 Approximately R$32 billion of Market Capitalization
 74.7 million customers (27% Share)
 The 2nd Player - Market and rev. share
 More than 465,000 points of sales
 More than 166 own stores
 15 Customer Care Centers (16k attendants)
 ~13,500 Antennas
 3,432 cities covered
 95% of urban pop. covered
 51,700 km of optical fiber network
 ~12,520 employees
 23,000 indirect jobs
 R$10.4 billion in taxes payments in 2013
 ~R$3.8 billion expected to be invested in FY2014
Sales
Network
Social
&
Economic
GROWTH STRUCTURE
Gross Revenues
(R$ bln)
Customer Base EoP
(mln customers)
19 20
25
28
30
2009 2010 2011 2012 2013
3.5
4.2
4.7
5.0 5.2
2009 2010 2011 2012 2013
41
51
64
70 73
2009 2010 2011 2012 2013
EBITDA
(R$ bln)
CAGR
+16%
CAGR
+12%
CAGR
+10%
Industry Overview
TIM represents 30% of the industry mobile
revenue* while has 27% of the market share
TIM
Source: Anatel and Players balance sheet
Vivo
Claro Oi
Mobile Fixed Fixed BB Pay-TV Group
Customers 3Q14 (000´s) 74,877 657 145 n.a. 75,679
Market share 3Q14 26.9% 1.4% 0.6% n.a. ---
Net Adds 12M (000´s) 1,985 25 76 n.a. 2,086
Net Revs FY13 (R$ Mln) 19,264 657 19,921
ARPU 3Q14 17.4 n.a. n.a. n.a. ---
Mobile Fixed Fixed BB Pay-TV Group
Customers 3Q14 (000´s) 79,823 10,939 4,287 727 95,776
Market share 3Q14 28.7% 23.9% 18.1% 3.7% ---
Net Adds 12M (000´s) 3,209 502 89 174 3,974
Net Revs FY13 (R$ Mln) 23,002 11,720 34,722
ARPU 3Q14 23.6 n.a. n.a. n.a. ---
Mobile Fixed Fixed BB Pay-TV Group
Customers 3Q14 (000´s) 69,636 11,519 7,297 10,343 98,795
Market share 3Q14 25.0% 25.2% 30.8% 53.2% ---
Net Adds 12M (000´s) 2,204 1,463 903 930 5,500
Net Revs FY13 (R$ Mln) 12,773 20,424 33,197
ARPU 3Q14 15.0 n.a. n.a. n.a. ---
Mobile Fixed Fixed BB Pay-TV Group
Customers 3Q14 (000´s) 51,427 16,692 6,545 1,032 75,696
Market share 3Q14 18.5% 36.5% 27.6% 5.3% ---
Net Adds 12M (000´s) 1,414 -1,742 -63 121 -270
Net Revs FY13 (R$ Mln) 9,290 19,132 28,422
ARPU 3Q14 17.4 n.a. n.a. n.a. ---
The mobile segment represents
78% of the industry access growth
*Mobile revenue considers only the 4 major players
Fixed / Mobile Fixed BB Fixed voice & BB / TVMobile
Fixed BB/ TV Fixed Mobile
BRAZILIAN TELCOS X-RAY
Fixed / Mobile
MACRO & INDUSTRY OVERVIEW 5
56%
35.2 mi
43%
27.0 mi
62.8 mi
Possess
Internet
connection
Does NOT
Possess
Internet
connection
Total
Households
38%
High cost
43% of total active connections have
speed below 2Mbs
3%
37%
51%
91%
MARKET STRUCTURE CHANGING TOWARDS
DATA USAGE
Households with internet connection (%)
With Telephone
Only mobile phone
Mobile and fixed phone
Households Profile
Fixed phone only
Purchase Power
Salaries up to R$1.2k
Salaries up to R$3.1k
Average Cost
32 mln
2 mln
81 mln
106 mln
23 mln
53% of pop.
70% of pop.
Source: PNAD 2012, CETIC.br ‘ TIC Domicílios 2013, Company estimates
Re-visiting Market Structure...
Market Data Revenues Growth 2016 vs. 2012:
 > 13 bln Reais on Mobile (+100%)
 > 7 bln Reais on Fixed (+35%)
1
2
57 mln
3
83 mi
~R$40
~R$100Fixed: Voice and Broadband
Entry level plan
Mobile: Voice and Data
PTIM’s entry level plan
4 Access Growth
(users in mln)
Fixed
Mobile
Reasons for not having Internet:
12%
Lack of coverage
…with room to grow
MACRO & INDUSTRY OVERVIEW 6
128.0
23.5
2009 2010 2011 2012 2013 Ago/14
+ 5,5x
Aug/14
Widespread use of Social Media
(Social Network Users in Brazil 2011-2017)
BRAZILIAN INTERNET USAGE BOOM
Internet Penetration in South America
(Internet users per 100 inhabitants)
Strong adoption of Instant Messaging
(WhatApp mln users)
High Penetration of E-commerce
(E-commerce revenues in Bln US$)
8.4
11.0
17.0
2010 2011 2012
Amazon lauched
operations in Brazil
in Dec/12
83 mln Internet users –
Brazil is the 5th largest
nation in the world of
internet users
66%
60% 59% 56%
46% 44% 41%
37%
32% 32% 30%
24%
Arg Col Chi Uru Bra Ecu Vem Per Guy Sur Bol Par
56.1
66.2
78.3
88.3
97.8
104.2
110.0
2011 2012 2013 2014 2015 2016 2017
#2 in Facebook
active users
(76mln) only
after US
#2 in Twitter
users (41mln)
only after US
2nd largest
market
outside US
40
38
32
31
25
17
13
11
3
India
Brazil
Mexico
Germany
Spain
UK
Argentina
Russia
France
28% of mobile
users in Brazil use
Instant Messaging
apps
Source: SocialBakers, e-Marketer, Semiocast, G1.com, Folha de São Paulo
MACRO & INDUSTRY OVERVIEW 7
465 mln
worldwide users
List of selected
countries as of
Feb/14
53% 64%
79%
90%
2006 2007 2008 2009
4%
12%11%
52%
2011 2014
Tablet
Smartphone
56%
48% 42%
34% 27% 27% 23%
• Incoming calls
only device
Mobile Penetration
(% over population)
DATA GROWTH IS THE NEW CHALLENGE
Data Penetration
(% of data over total revenues in 3Q13)
248
212
166 162 140 139
91
MOU in 2008
(minutes)
• Still a lot of phones
without data access
• Wi-Fi only devices
PCs, Notebooks,
Feature Phones
MACRO & INDUSTRY OVERVIEW 8
...was similar to the challenge
in data growth now
Challenge in voice growth in 2009…
Goal: increase voice usage
Challenge: deliver the best
experience in mobile internet
Source: Anatel and IBGE
Source: Global Matrix
High Growth
“Fear” to use
Low Usage
Handset Sales Share
2006 2007 2008 2009
2011 2014
Source: IDC
Recent Results
3Q13 3Q14
+6%
3rd QUARTER IN FEW: RESULTS OVERVIEW
Financial Highlights
Operational Highlights
Business generated revenues
at a good pace
1
Net Mobile
Revenues
(ex-incoming)
3Q13 3Q14
+5%
EBITDA at a solid performance2
EBITDA
reached
R$1,332 mln
in Q3
1 New offers
2 Bad debt under control
Bad debt as % of
gross revenues
Increasing data penetration3
% of data users
over total base
4 Strong performance in 4G market share
4G
Market Share
0.7%
0.6%
1.1% 1.1%
0.8%
3Q13 4Q13 1Q14 2Q14 3Q14
-22.3% -21.9% -22.9% -20.5%
-2.9%
3Q13 4Q13 1Q14 2Q14 3Q14
Improving fixed business (fixed business net revenues Δ% YoY)5
+19 p.p.
Strong cost control (total opex Δ% YoY)4
8.8%
2.3%
-2.9%
-7.2% -8.1%
3Q13 4Q13 1Q14 2Q14 3Q14
33%
39%
43%
3Q13 2Q14 3Q14
Net Income3
Net Income
totaled
R$348 mln
in Q3
3Q13 3Q14
+11%
+6.4%
+10 p.p.
Source: Anatel
26%
30%
Jul/13 Jul/14
+4 p.p.
3Q RESULTS 10
1,283
1,378
3Q13 3Q14
Service EBITDA (ex-handset business)
(R$ mln; %YoY)
BUSINESS FUNDAMENTALS
Core Business Evolution…
…Overcoming Challenges
Mobile Service Net Revenues
(% YoY)
Service EBITDA Margin
(ex-handset business)
(% YoY)
(Local + LD
+ VAS
+ Others)
Business
Received
3Q13 3Q14
Business
Generated
1 MTR cut impact on revenues
(YoY performance)
(Incoming
Voice + SMS)
+7.4%
30%
34%
3Q13 3Q14
+3.6 p.p.
2 SMS Outgoing Revenues
(YoY performance)
-18%
-28% -27%
1Q14 2Q14 3Q14
Net revenues
from MTR
3 Macro Environment
Brazilian GDP
Growth (%YoY)
Source: IBGE; CNC
Indebted Households
(% of total)
1S13 1S14
2.7%
0.5%
 A market trend
 Greater potential for data growth usage
1.2%
-8.2%
-19.4%
1Q14 2Q14 3Q14
+5%
-34%
Operating
margin
improvement
61%
63%
3Q13 3Q141H141H13
3Q RESULTS 11
DRIVEN BY INNOVATION
Customer Base
(mln users)
PREPAID MOBILE ACCOUNT/ MONEY
o Partnership: TIM, Mastercard and Caixa
Econômica Federal
o Focus on unbanked population ( >50% of
prepaid base)
NEW MUSIC PLATFORM
o Partnership TIM and Deezer (top global streaming
platform)
o More than 35 million music available for download
o Maintaining leadership position in the mobile
music industry in Brazil
Source: ANATEL
3G Market Share
(%; mln users)
4G Market Share
(%; thd users)
Source: ANATEL Source: ANATEL
INTERNET SHARING PLANS
o Up to 4 devices
o No additional charges
WEEKLY SERVICE PACKAGE
o Voice + Data + SMS
o R$ 7 per week
NEW M2M PLANS
o New data packages
launched for M2M
services
R$ 0.75 DAILY OFFER
o Expansion to new
regions: PR, SC, MA, RJ
o Covering most of the
country
Adding Value Through Innovation
NEW APP FOR
LANGUAGE COURSES
o Games and quizzes help
students developing
English skills
blah COMMUNICATION APP
o Integrated communication
(VOIP, IM, SMS) App
o First ad campaign
3Q RESULTS 12
44%
39%
29% 29%
15%
21%
12%
10%
23%
25%
25% 26%
39%
34%
12%
14%
76.8 76.6
79.8
69.4
72.9
74.9
63.4
67.4
69.6
48.4
50.0
51.4
3Q12 3Q13
TIM
3Q14
P1
P3
P4
Aug/13 Aug/14
31.4
32.7
44.0
18.2
128 mln
Aug/13 Aug/14
TIM
1,605
1,219
857
411
4.2 mln
TIM
67%
77%
3Q13 3Q14
3Q13 3Q14Jul - Aug/13 Jul - Aug/14
24
32
3Q13 3Q14
MAINTAINING STRONG DATA PACE
Data Adoption
Increasing Data Penetration
Smartphone Penetration Over
Customer Base
(%; ∆ YoY)
Smartphones Share over
New Sales
(%; ∆ YoY)
Data Users
(mln users; % YoY)
+32%
BOU: Bytes of Use
(megabytes)
Days of Use
+40%
+22%
43 mln to go!
28 mln untapped
market
15 mln with
data handset
Data Opportunity over Customer Base
32 mln data users
1Q14 2Q14 3Q14
25% 27% 29%
% over total gross
mobile service
revenues
Mix of Data Gross Revenues
(R$ mln; %YoY)
SMS
Web
1,500
+29% +39%
+45% +80%
∆ %YoY growth
1,578
Content
& Others
1,677
+33%
+72%
74.7 mln customer base
+23%+20% +22%
+10 p.p.
New
Data
World
Usage
Increase
Penetration
Increase
25%
44%
3Q13 3Q14
+20 p.p.
3Q RESULTS 13
3Q13 3Q14
~0.7% ~0.8%
3Q13 3Q14
4,045
180
Thousands
4,207 4,045
+149
Thousands
+0.4%
FINANCIAL RESULTS ANALYSIS (1/3)Service Net Revenues
(R$ mln; % YoY)
Reported
Revenue
3Q13
Reported
Revenue
3Q14
MTR
Impact
-3.8%
4,225
‘Pro forma’
Revenue in 3Q14
-306
-4.5
ΔYoY +4.7% -34.5% -2.9%
Δ OthersΔ Business
Incoming
Δ Business
Generated
Ex-MTR
1,332
109
Thousands
EBITDA
(R$ mln; % YoY)
1,252
Reported
EBITDA
3Q13
Reported
EBITDA
3Q14
+151 -71
Δ Opex/
Others
Traffic/Data
Δ Contribution
Margin
24.6%
30.5%
1,332
27.4%
34.1%
EBITDA Margin
Service EBITDA Margin
+4.5% +3.4%
MTR
Impact
+15.1%
+6.4%
1,441
‘Pro forma’
EBITDA in 3Q14
ΔYoY
Ex-MTR
Efficient Cost Control
Interconnection Cost
(Δ% YoY)
Leased Lines Cost
(Δ% YoY)
Bad Debt/Sales
(% over gross revenues)
stable
3Q13 3Q14
-36.2%
3Q13 3Q14
-1.8%
Mobile First Margin Analysis
(% YoY)
+6 p.p.
 Strong first margin
expansion showing core
business improvement
 Margin expansion driven by
data and VAS (content &
others)
3Q RESULTS 14
306 372
386
366
315
348
9M13 9M14
50%
88%
50%
12%
9M13 9M14
1,446
4,781
3,335
Thousands
791
4,470
3,679
1,749 1,749
+30%
FINANCIAL RESULTS ANALYSIS (2/3)
Net Income Evolution
(R$ mln; % YoY)
Net Debt
(R$ mln; % YoY)
Debt Cash Net debt
Sep/13 Sep/14
Debt Cash Net debt
+63% -45%
Infrastructure Investment Mix
(as % of capex)
YoY
Net debt/EBITDA 12M: 0.14x
BNDES Loan
6,219 5,428
2G
3G + 4G
+38 p.p.
∆ YoYTechnology
2Q
1Q
+10.6%
% YoY
3Q
1,007
1,086
+21.6%
-5.2%
+7.9%
2013 2014
3,980 -2,614*
- 1,274
182
275 +438
mln
EBITDA
Cash Flow - 9 months
(R$ mln; R$ YoY)
CAPEX Δ WC OFCF
9M14
*Considering R$3 mln of LT Amazonas leasing adjustment
OFCF
9M13
LT Amazonas
Leasing
1H14 3Q14
512
-1,786
3Q RESULTS 15
-163
9,766
1,932
431
2,201
14,330
3,029
3,270
2,328
1,723
3,980
Total
EBITDA
From Revenue to EBITDA in 9M14
(absolute value in 9M14 in R$ mln; %ΔYoY)
Business
generated
Products Selling &
marketing
Network &
interconnection
Total Net
Revenues
3Q RESULTS 16
Business
incoming
Fixed
business
COGS Others
ΔYoY +6.9% -28.7% -16.0% -7.5% -2.8% +2.5% -18.6% -5.9% +8.9% +7.3%
1,685
5,479 - 3,656*
399 122 2,345 +660
mln
EBITDA
Cash Flow - LTM from 3Q14
(R$ mln; R$ YoY)
CAPEX Δ WC OFCF
LTM14
*Considering R$3 mln of LT Amazonas leasing adjustment
OFCF
LTM13
LT Amazonas
Leasing
FINANCIAL RESULTS ANALYSIS (3/3)
Network Evolution
INFRASTRUCTURE (R)EVOLUTION (1/3)
2016
MASSIVE LD
BACKBONE
65,000 KM OF FIBER
2013
FIBER TO THE
AMAZON
46,000 KM OF FIBER
BY YE13
Fiber to the site / Mobile Broadband
Project Key to Data Growth
 Targeting 38 cities in 2013,+100 cities till 2016.
 From 2-8 to +100 Mbps.
 LTE Ready.
 Macro coverage fine tuning.
 Focus on IP infrastructure, caching, peering.
INTELIG 15,000KM
2009
INTELIG
ACQUISITION
 New backbone routes- Increasing resilience.
82% urban
population
2013 2014 2015 2016
95% urban
population
#NodeB / eNodeB
(3G + 4G)
# BTS
(2G)
2012 2013 2014e 2015e 2016e
New Sites
Including
Small Cell.
POP MW
POP MW POP MW
POP MW
BSC-RNC Site
POP MW
2013 2014 2015 2016
LTE 3G 2G
Fiber base Infrastructure
Backhauling Evolution
Increased Coverage and Access Capacity
(# new elements)
Capex Evolution Towards Data
(% of total Capex)
Small Cell Approach
(# new elements)
NETWORK EVOLUTION 18
39
81
2013
1Q14
2Q14
3Q14
 900 Mhz rollout according to plan
(above 600 sites using the new frequency)
 Expanding backhauling
INFRASTRUCTURE (R)EVOLUTION (2/3)
Mobile Broadband Update
Cities Covered with MBB project
% of urban
population covered
 Quick incident resolution: from 56% to 76% within 8h
 Reacting faster to network problems - faults opened
within the target time: from 85% to 94%
Network Hiring + Insource Project
Innovative Coverage Expansion Improving Quality and 4G Services (e.g.: SP)
 Reduction in dropped call rates and better
overall performance
 Higher average throughput rates
 Improvement in indoor coverage
 Increase in data and voice traffics
 Expanding # of people in
the Network team
 From third party TO
insource Network Control
Center
30%
31%
32%
Source: ANATEL app
36%
Investing Efficiently
 Big Data analysis for capex allocation;
 Antenna level return analyses (IRR and
payback)
Voice Access # Antennas
NETWORK EVOLUTION 19
 Small cells in gas stations: agreement with
a tower company to install more than 150
small cells inside Totem
 BioSite: sustainable coverage, bringing
harmony between environment and
technology
After
Before
INFRASTRUCTURE (R)EVOLUTION (3/3)
Network in Numbers
4G Sites in state capitals
 Ran Sharing
 Smart Approach
Source: ANATEL – Dez/14
Number of WIFI & Small Cells
Source: Company
714
1,105
4Q13 1Q14 2Q14 3Q14
Number of 3G Sites
 9.3% growth in 9M
 Coverage: 79.1% of
urban population
Source: Company
9,074
9,920
4Q13 1Q14 2Q14 3Q14
NETWORK EVOLUTION 20
3,871
3,386
2,983
2,836
2013201220112010
19% 17% 20%
% over sales
18%
Copper
(2-8Mbps)
Before FTTS After FTTS
Metro Ring
From Copper
To Fiber based
Fiber to the site expansion to ~100 cities
CAPEX Analysis
CAGR
11%
2G
3G
4G
R$2,983 ~R$3,800
2G
3G
Capex per Technology
(R$ mln)
2011 2014e
Capex Evolution
(R$ mln)
3,153
3,114
3,069 3,066
TIM P3 P1 P4
Regulatory Update
1st
Round
(10+10) MHz cap
Block 4
(10+10) MHz
Block 5
(10+10) MHz
Block 6
(10+10) MHz
Block 2
(10+10) MHz
Block 3
(10+10) MHz
Block 1
(10+10) MHz Total
R$ mln Regional National
Minimum Price 1,893 30 5 1,928 1,928 1,928 7,712
Winning Bid Unsold 30 Unsold 1,947 1,928 1,947 5,852
Premium - 0.02% - 0.99% 0.00% 1.00% 38
Final Public Price (Anatel) - 26 - 1,739 1,720 1,739 5,224
EAD 887.59 13.86 2.48 903.93 903.93 903.93 3,616
EAD w/ unsold blocks
obligations
- 18.9 - 1,119 1,119 1,119 3,616
Better Coverage
(Indoor and Rural)
REGULATORY UPDATE (1/2)
REGULATORY UPDATE 22
700MHz Auction Results
Auction totaled R$5.85 billion, 24% lower then
the R$7.7 billion expected for minimum prices
for all blocks
EAD Contribution of R$890.1 million related to unsold blocks
will be distributed proportionately among the participants
and will be discounted of the Public Price
5800 Mhz
2100 Mhz
850 Mhz
700 Mhz
< 700 Mhz
0 2 4 6 8 10
Number of BTS
20 15 10 7 5 2
BTS Range (km)
0.52 0.78 0.83 1.07 1.13 1.18 1.22 1.28 1.29 1.29 1.48
2.58
DEN NZL Spain Brazil GER PORT EUA Taiwan Italy France AUS Canada
Average = 1.22
Oi and Sercomtel did not
participate in the auction
Spectrum acquisition at fair price
(Price in USD/MHz/Pop. adjusted for GDP)
UPLINK Central Band
TV Channels Guard Band
Private
Limited
Service
4 2 3 1
Central Band5
6
3rd week
• Return of
the MHz
Bond
Estimated 700 MHz Auction Roadmap
Aug/6
• TCU’s
precautionary
measure
preventing
the auction
rules
publication
Jul/17
• Approval of
auction terms and
interference rules
• Definition of
Analog TV switch-
off dates
Aug/21
• Auction publication
Aug/16
• ANATEL’s
auction
rules
revision
2nd week
• Authorization
extracts published
in DOU
Oct/16
• Counterarguments
by TIM
4th week
• EAD constitution
4th week
• GIRED institution
(One TIM representative)
4th week
• EAD’s 1st 30%
payment
July/14
Set/12
• Clarification
from ANATEL
• Bid bond issuing
Sep/1
• Clarifications
request
• Administrativ
e Appeal
Aug/20
• TCU
approval
Oct/13
• Nor TV’s
appeal
(MMDS
operator)
against CEL
3rd week
• Call for
Authorization
signature
4th week
• Performance
Bond (EAD)
issuing
Oct/7
• Auction Special
Commission;
Classification
and Award
decision
published in
D.O.U.
4th week
• Proof of good
standing
documentation filing
• GO/NO GO Decision:
Additional
Commitments
… March/15 April/15
Sep/30
• Auction
Sep/23
• Documentation
• Bid bond; and
• First bid filing
September/14 October/14 December/14
REGULATORY UPDATE (2/2)
August/14
REGULATORY UPDATE 23
2nd week
• ANATEL’s
Board
Award
approval
1st week
• Authorization
signature
• Public Price
payment
November/14
QUALITY
Voice Metrics
3G Data Metrics
1.13%
1.17%1.20%
0.75%
0.57%
jan/13 mar/13 mai/13 jul/13 set/13 nov/13 jan/14 mar/14 mai/14 jul/14 set/14
97.80%
98.49%
96.84%
98.05%
95.96%
jan/13 mar/13 mai/13 jul/13 set/13 nov/13 jan/14 mar/14 mai/14 jul/14 set/14
TIM VIVO CLARO OI
Voice Access Voice Drop
3G Data Access 3G Data Drop
3.07%
1.44%
1.83%
2.35%
0.93%
jan/13 mar/13 mai/13 jul/13 set/13 nov/13 jan/14 mar/14 mai/14 jul/14 set/14
99.37% 99.02%
99.13%
99.20%
92.92%
jan/13 mar/13 mai/13 jul/13 set/13 nov/13 jan/14 mar/14 mai/14 jul/14 set/14
TIM VIVO CLARO OI
95%
2%
98%
95%
industry goal
industry goal
P1 P2 P4
P1 P2 P4
REGULATORY UPDATE 24
Fixed Business
3Q13 4Q13 1Q14 2Q14 3Q14
TIM SOLUÇÕES CORPORATIVAS: BUSINESS REBOUND
Turnaround on fixed business in place
20132012
-
2014
+
EBITDA-CAPEXNet Revenues (with intercompany)
2013 2014
1Q14 2Q14
o New business unit
organization
o IT renewal plan
o Multiservice
network launch
o New branding
o New offers and
product launch
o Restructured sales
force
4Q14
o Sales and customer
service improvement
3Q14
Financial Performance
o Sales multi-channel
Improvement
o New offers and
product launch
o MTR reduction
Revenues from New Sales
(R$; YoY)
Revenue reboundSales growthMarket repositioning
Infrastructure
reinforcement
 Governance / EfficiencyBusiness Priorities:  Business development  Quality and Process
+5x
 Organization
restructuring
 Dedicated B.U. to all
business customer
 Fixed + mobile
integration
FIXED BUSINESS 26
36.7
38.2
3Q13 3Q1421
13
3Q13 3Q14
Accelerating Operational Performance…
LIVE TIM: SPEEDING UP GROWTH
43
120
3Q13 3Q14
Customer Base
(000 users)
Source: Anatel
881
1,366
3Q13 3Q14
Netflix Broadband Ranking
(average streaming speed representation)
3Q13 3Q14
ARPU
(R$; YoY%)
… with Support of Quality Experience
Addressable Households
(000 HH)
Source: Company
+2.8x+55%
+32%
New Line Payback
(months)
-38%
Gross Adds
(000 users)
18
31
3Q13 3Q14
+74%
Live TIM Net Adds Share
(% of SP and RJ market additions)
Average Speed of New Sales
(mbps)
+4.1%
16%
31%
Aug/13 Aug/14
Source: Company
FIXED BUSINESS 27
Business Outlook
CONCLUSION
Q3 Conclusions: A good balance between objectives
Perspectives: Moving the plan forward
Strategic… Financial…Operational…
EBITDA
Net Income
+6.4% YoY
+5% YoY
+11% YoY
MBB in 81 cities
OPEX Control
Prepaid leadership
Infrastructure growth
Evolving revenue profile Renewed Mission/
Purpose/Values
New 3-year plan
“To connect and take care
of every customer, so
everyone can do more”
o Industry leadership
o Long term commitment
o 4G license 700MHz
o Tower sale supporting
investment plan
Quality
Business
Generated
TIM Protagonist
• VOICE
• SMS
• MTR
• DATA
• DIGITAL
SERVICES
o Data and digital
services leadership
o Infrastructure
o Customer base value
o Customer experience
o One TIM initiative
Data Users
(mln users)
Data + VAS
(ex-SMS)
Smartphones
(over total base)
32 mln
32% YoY
44%
+19 p.p. YoY
R$1.3 billion
+49% YoY
BUSINESS OUTLOOK 29
21.3
27.5
2012 2013 2016e 2012 2013 2016e
+xx%
OFFER EVOLUTION
136
148
>170
2012 2013 2016e
18%
21%
>40%
VAS
Gross
Revs.
VAS/Revs.30% 37% >50%
43%
55%
>75%
2012 2013 2016
+xx%
+29%
+22%
Smart/Web phone Penetration
(% over total base of lines)
Voice MOU
(minutes)
Data Users
(% of Data Users in CB; million users)
VAS Revenue Growth
(% of Mobile Services Gross Revenues; R$ mln)
BUSINESS OUTLOOK 30
2012 2013 2016e 2012 2013 2016e
TIM PART: 2014-2016 GUIDANCE
Total Net Revenues
EBITDA
CAPEX
18,764
19,921
2012 2013 2014e 2015e 2016e
5,012
5,207
2012 2013 2014e 2015e 2016e
R$ million
R$ million
626
3,139
3,871
3,487
384
2012 2013 2014e 2015e 2016e
R$ million
Infrastructure
Others/Licenses
3,765
Guidance
2013-2016 CAGR:
Mid Single Digit Growth
2013-2016 CAGR:
Mid Single Digit Growth
Total CAPEX 2014-2016:
~R$11 billion*
*Does not consider 4G licenses (700Mhz).
BUSINESS OUTLOOK 31
Historical Data & Others
RECENT TOWERS DEALS
HISTORICAL DATA & OTHERS 33
QUARTERLY HISTORICAL DATA (R$ THOUSAND)
HISTORICAL DATA & OTHERS 34
ANNUAL HISTORICAL DATA (R$ THOUSAND)
HISTORICAL DATA & OTHERS 35
HISTORICAL DATA: OPERATIONAL & FINANCIAL RATIOS
ROA: NOPLAT/Avg. Total Assets.
Calculation considers organic Net Income and EBITDA
HISTORICAL DATA & OTHERS 36
8.0% 7.7%
7.6%
2012 2013 9M14
Short term
2.1 2.0
1.4
1.2
0.9
0.6
1Q12 2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14
BALANCE SHEET ANALYSIS
Debt Composition
P/B
Market Cap/Book Value
Source: Company/Bloomberg
54.3%
59.4%
58.9%
60.1%
56.0%
50.4%
1Q 2Q 3Q 4Q
2014
2013
2012
Long Term
20.7
19.7
7.7 11.1
6.2
2.7
1Q12 2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14
P/E
Market Cap/Earnings
Net Profit Margin
43.0
46.3
48.2
46.6
48.6
48.3
47.3
43.4
44.9 44.9
43.9
1Q12 2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14
Accounts Receivable Turnover
(days)
118.2
103.2
114.4
128.5 132.1
105.0 123.5
149.7
170.9
151.7
147.5
1Q12 2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14
Payable Turnover
(days)
HISTORICAL DATA & OTHERS 37
TIM P4 P1 TIM P4 P1
Appendix
MACRO SCENARIO OUTLOOK (1/2)
• Market consensus shows a
softer growth in GDP.
• Consensus expects a
deterioration in overall
macroeconomic scenario on
the medium term.
• Market expects that the
government is unlikely
pushing inflation towards
the center of the target.
• With inflation and FX Rate
going up, SELIC is expected
to grow, specially after the
recent decision to rise the
rate to 11.25% p.y.
GDP Forecast
(% YoY Growth)
Inflation Forecast
(IPCA: 12 months)
Interest Rate Forecast FX Rate Forecast
(R$/U$ - year average)(% Selic Target p.y. - year average)
Source: Central Bank report of December 2014/Bloomberg
5.9
6.4 6.5
5.9
4.5
2013a 2014e 2015e 2016e
10.0
11.0
12.5 12.3
2013a 2014e 2015e 2016e
2.2
2.4
2.7
2.8
2013a 2014e 2015e 2016e
2.3
0.1
0.6
2.0
0.5 0.8
2.0
2013a 2014e 2015e 2016e
Government’s
Target
Government projection
Market Consensus
Government projection
Market Consensus
APPENDIX 39
MACRO SCENARIO OUTLOOK (2/2)
• Market expects the
unemployment rate to
increase in 2015, as jobs
creation remains low.
• Even with a high number of
indebted families, families
in default figure has been
decreasing, probably guided
by the constant reduction of
unemployment and real
income gains, specially on
classes C and D.
Unemployment
(%)
Formal Jobs Creation*
(In Thousand)
Indebted Households* Families on Default
(% of total)(% of total)
Source: Central Bank report of December 2014/Bloomberg/CNC
61.6 58.9 61.4
63.2
3Q11 3Q12 3Q13 3Q14
-307
303
189
237
4Q13 1Q14 2Q14 3Q14
24.3
19.1
20.6
19.1
3Q11 3Q12 3Q13 3Q14
6.0
5.4 5.4
4.9 5.0
5.5
5.7
3Q11 3Q12 3Q13 3Q14 2014e 2015e 2016e
* Families that declared to have debts on the categories of:
credit card, stores bills, personal loans, car loans and insurance
and postdated check
* Families that declared to have debts overdue for more than three
months
*Number of job positions with the complete registration
of the employee
APPENDIX 40
Cofins PIS/ PASEP ICMS Fistel Fust/
FUNTEL
TotalTotalFust/
FUNTEL
PIS/
PASEP
ICMSCofins Fistel
% Gross Revenues
TELCOS’ TAX BURDEN
3% ~1%
28%
~5%
1.5% ~39%
Taxation represents almost 40% of companies
gross revenues
Tax Burden Composition
Telecom Industry Tax Payments1
(R$ Bln)
Source: players Balance Sheet
1 Considers TIM, Telefonica, Oi and AMX
45.7
46.0
2012 2013
APPENDIX 41
1Q14 2Q14 3Q14 4Q14
TIM
• Increase of SMS and internet offer
from R$0.50 to R$0.60/day each
• Increase on the monthly charge of
TIM Liberty plans
• Increase on the monthly charge of
Liberty Controle plans
• Infinity Turbo 7 launch
• SMS + Data for R$12/month
available to Liberty Controle plans
• Infinity Day launch
• Increase of Web+SMS package to
from R$0.75 to R$0.99/day
• Increase on SMS and data
services to R$0.75/day each
• Increase of R$1 on Liberty
Torpedo
• Internet sharing with up to 4
devices
• Controle Whatsapp launch
Vivo
• Vivo Tudo: weekly charge of R$6.90
including voice, SMS and data
• Increase of R$2 on monthly charge
of Controle plans
• Increase of monthly package
‘Vivo Sempre Internet’ from
R$9.90 to R$11.90
• Increase on ‘Vivo Sempre’ tariff
from R$0.05 to R$0.06
• Obligation to contract data
package on postpaid plans
• 4G available on ‘Vivo Tudo’ and
prepaid packages
• New ‘SmartVivo pós’ plans
Claro
• Unlimited prepaid: increase of on-
net calls tariff from R$0.21 to
R$0.25
• Increase of SMS and internet offers
to R$0.60/day each
• Unlimited Controle plan: on net calls
increased from R$0.21 to R$0.25
• Free on net local calls M-M in the
main code areas
• SMS + Data package per
R$0.99/day
• Promo 6 launch: recharge of R$6
with voice, SMS and data
benefits
• New offer to SP with voice, SMS
and internet benefits for
R$0.99/day
• Increase on M-F off-net calls to
R$0.70/call
• Increase of SMS and Web
services to R$0.75/day each
Oi
• Increase of internet and SMS offers
to R$0.60/day each
• Increase on daily tariff of internet
to R$0.60/day
• New package with SMS+ Data +
Wi-Fi for R$0.75/day
• Obligation to contract data
package on postpaid plans
• Increase of M-M and M-F on-net
calls to R$0.25/day, local M-F off-
net to R$0.70/day and SMS +
Web + Wi-Fi to R$0.99/day
OFFERS: 2014 MAIN CHANGES
APPENDIX 42
MOBILE MARKET SHARE
APPENDIX 43
Mobile Market Share
29,8% 29,6% 29,7% 29,1% 28,8% 28,7% 28,6% 28,5% 28,7% 28,8% 28,7%
26,8% 26,9% 26,8% 26,9% 27,0% 27,2% 27,2% 27,1% 27,0% 26,9% 26,9%
24,6% 24,6% 24,5% 24,9% 25,1% 25,0% 25,1% 25,3% 25,1% 24,9% 25,0%
18,5% 18,7% 18,7% 18,8% 18,7% 18,7% 18,6% 18,5% 18,5% 18,5% 18,5%
1Q12 2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14
P1 TIM P3 P4
32.7%
34.1%
35.4% 36.5%
24.9% 25.7% 25.8% 25.2%
13.8% 14.1% 13.7% 12.8%
19.4%
17.9% 18.6% 19.0%
R$ 0,1
R$ 0,1
R$ 0,2
R$ 0,2
R$ 0,3
R$ 0,3
R$ 0,4
1Q12 2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14
P1 TIM P4 P3
Mobile Service Revenue Share
STRUCTURE AND STOCK PERFORMANCE
HISTORICAL DATA & OTHERS 44
TSU
-15.9%
TIMP3
-4.3%
Ibovespa
-2.7%
80
90
100
110
120
130
Jan-14 Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14
Stock Performance (base 100)*
Investor Relations Team
Avenida das Américas, 3434 - Bloco 01
6° andar – Barra da Tijuca
22640-102 Rio de Janeiro, RJ
E-mail: ri@timbrasil.com.br
Rogério Tostes
E-mail: rtostes@timbrasil.com.br
Phone: +55 21 4109-3742
Vicente Ferreira
E-mail: vdferreira@timbrasil.com.br
Phone: +55 21 4109-3360
Leonardo Wanderley
E-mail: lwanderley@timbrasil.com.br
Phone: +55 21 4109-4017
Rodrigo Godoy
E-mail: rcgodoy@timbrasil.com.br
Phone: +55 21 4109-3446
Luiza Chaves
E-mail: luchaves@timbrasil.com.br
Phone: +55 21 4109-3751
Visit our Website
www.tim.com.br/ir
Safe Harbor Statements
Statements in this presentation, as well as oral
statements made by the management of TIM
Participações S.A. (the “Company”, or “TIM”), that are
not historical fact constitute “forward looking
statements” that involve factors that could cause the
actual results of the Company to differ materially from
historical results or from any results expressed or
implied by such forward looking statements. The
Company cautions users of this presentation not to
place undue reliance on forward looking statements,
which may be based on assumptions and anticipated
events that do not materialize.
SAFE HARBOR AND IR CONTACTS
SAFE HARBOR & IR CONTACT 45

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Tim meeting with investors - january 2015

  • 2. Visit our website and IR app: www.tim.com.br/ir AGENDA  Industry Overview.........................5  Recent Results……………..……….…..10  Network Evolution……………….…...18  Regulatory Update…………….……..22  Fixed Business……………………..…...26  Business Outlook………….….….…..29  Historical Data & Others…….….…33 TIM IR app (English) TIM RI app (Portuguese)
  • 3. KNOWING TIM 3 KNOWING TIM BETTER 15,000 km fiber optical backbone 5,500 km fiber optical backhauling Growth Via Acquisition Brazilian Law “Nível” 1 “Nível” 2 Legal Requirements Demand for transparency and disclosures Highest level of Corporate Governance Requirement of protection for minority shareholders  100% Tag Along  Equal dividends rights  One single class of shares  Strict disclosure policy  Statutory Audit Committee: • Report to Board of Directors • Oversight Financial reporting • Analyze anonymous complaints Unique Telco company listed on the Novo Mercado CORPORATE GOVERNANCE TIM: A Huge Brazilian Company  Presence in Brazil since 1998  16th largest Private Company in Brazil (source: Exame Magazine - 2013)  Approximately R$32 billion of Market Capitalization  74.7 million customers (27% Share)  The 2nd Player - Market and rev. share  More than 465,000 points of sales  More than 166 own stores  15 Customer Care Centers (16k attendants)  ~13,500 Antennas  3,432 cities covered  95% of urban pop. covered  51,700 km of optical fiber network  ~12,520 employees  23,000 indirect jobs  R$10.4 billion in taxes payments in 2013  ~R$3.8 billion expected to be invested in FY2014 Sales Network Social & Economic GROWTH STRUCTURE Gross Revenues (R$ bln) Customer Base EoP (mln customers) 19 20 25 28 30 2009 2010 2011 2012 2013 3.5 4.2 4.7 5.0 5.2 2009 2010 2011 2012 2013 41 51 64 70 73 2009 2010 2011 2012 2013 EBITDA (R$ bln) CAGR +16% CAGR +12% CAGR +10%
  • 5. TIM represents 30% of the industry mobile revenue* while has 27% of the market share TIM Source: Anatel and Players balance sheet Vivo Claro Oi Mobile Fixed Fixed BB Pay-TV Group Customers 3Q14 (000´s) 74,877 657 145 n.a. 75,679 Market share 3Q14 26.9% 1.4% 0.6% n.a. --- Net Adds 12M (000´s) 1,985 25 76 n.a. 2,086 Net Revs FY13 (R$ Mln) 19,264 657 19,921 ARPU 3Q14 17.4 n.a. n.a. n.a. --- Mobile Fixed Fixed BB Pay-TV Group Customers 3Q14 (000´s) 79,823 10,939 4,287 727 95,776 Market share 3Q14 28.7% 23.9% 18.1% 3.7% --- Net Adds 12M (000´s) 3,209 502 89 174 3,974 Net Revs FY13 (R$ Mln) 23,002 11,720 34,722 ARPU 3Q14 23.6 n.a. n.a. n.a. --- Mobile Fixed Fixed BB Pay-TV Group Customers 3Q14 (000´s) 69,636 11,519 7,297 10,343 98,795 Market share 3Q14 25.0% 25.2% 30.8% 53.2% --- Net Adds 12M (000´s) 2,204 1,463 903 930 5,500 Net Revs FY13 (R$ Mln) 12,773 20,424 33,197 ARPU 3Q14 15.0 n.a. n.a. n.a. --- Mobile Fixed Fixed BB Pay-TV Group Customers 3Q14 (000´s) 51,427 16,692 6,545 1,032 75,696 Market share 3Q14 18.5% 36.5% 27.6% 5.3% --- Net Adds 12M (000´s) 1,414 -1,742 -63 121 -270 Net Revs FY13 (R$ Mln) 9,290 19,132 28,422 ARPU 3Q14 17.4 n.a. n.a. n.a. --- The mobile segment represents 78% of the industry access growth *Mobile revenue considers only the 4 major players Fixed / Mobile Fixed BB Fixed voice & BB / TVMobile Fixed BB/ TV Fixed Mobile BRAZILIAN TELCOS X-RAY Fixed / Mobile MACRO & INDUSTRY OVERVIEW 5
  • 6. 56% 35.2 mi 43% 27.0 mi 62.8 mi Possess Internet connection Does NOT Possess Internet connection Total Households 38% High cost 43% of total active connections have speed below 2Mbs 3% 37% 51% 91% MARKET STRUCTURE CHANGING TOWARDS DATA USAGE Households with internet connection (%) With Telephone Only mobile phone Mobile and fixed phone Households Profile Fixed phone only Purchase Power Salaries up to R$1.2k Salaries up to R$3.1k Average Cost 32 mln 2 mln 81 mln 106 mln 23 mln 53% of pop. 70% of pop. Source: PNAD 2012, CETIC.br ‘ TIC Domicílios 2013, Company estimates Re-visiting Market Structure... Market Data Revenues Growth 2016 vs. 2012:  > 13 bln Reais on Mobile (+100%)  > 7 bln Reais on Fixed (+35%) 1 2 57 mln 3 83 mi ~R$40 ~R$100Fixed: Voice and Broadband Entry level plan Mobile: Voice and Data PTIM’s entry level plan 4 Access Growth (users in mln) Fixed Mobile Reasons for not having Internet: 12% Lack of coverage …with room to grow MACRO & INDUSTRY OVERVIEW 6 128.0 23.5 2009 2010 2011 2012 2013 Ago/14 + 5,5x Aug/14
  • 7. Widespread use of Social Media (Social Network Users in Brazil 2011-2017) BRAZILIAN INTERNET USAGE BOOM Internet Penetration in South America (Internet users per 100 inhabitants) Strong adoption of Instant Messaging (WhatApp mln users) High Penetration of E-commerce (E-commerce revenues in Bln US$) 8.4 11.0 17.0 2010 2011 2012 Amazon lauched operations in Brazil in Dec/12 83 mln Internet users – Brazil is the 5th largest nation in the world of internet users 66% 60% 59% 56% 46% 44% 41% 37% 32% 32% 30% 24% Arg Col Chi Uru Bra Ecu Vem Per Guy Sur Bol Par 56.1 66.2 78.3 88.3 97.8 104.2 110.0 2011 2012 2013 2014 2015 2016 2017 #2 in Facebook active users (76mln) only after US #2 in Twitter users (41mln) only after US 2nd largest market outside US 40 38 32 31 25 17 13 11 3 India Brazil Mexico Germany Spain UK Argentina Russia France 28% of mobile users in Brazil use Instant Messaging apps Source: SocialBakers, e-Marketer, Semiocast, G1.com, Folha de São Paulo MACRO & INDUSTRY OVERVIEW 7 465 mln worldwide users List of selected countries as of Feb/14
  • 8. 53% 64% 79% 90% 2006 2007 2008 2009 4% 12%11% 52% 2011 2014 Tablet Smartphone 56% 48% 42% 34% 27% 27% 23% • Incoming calls only device Mobile Penetration (% over population) DATA GROWTH IS THE NEW CHALLENGE Data Penetration (% of data over total revenues in 3Q13) 248 212 166 162 140 139 91 MOU in 2008 (minutes) • Still a lot of phones without data access • Wi-Fi only devices PCs, Notebooks, Feature Phones MACRO & INDUSTRY OVERVIEW 8 ...was similar to the challenge in data growth now Challenge in voice growth in 2009… Goal: increase voice usage Challenge: deliver the best experience in mobile internet Source: Anatel and IBGE Source: Global Matrix High Growth “Fear” to use Low Usage Handset Sales Share 2006 2007 2008 2009 2011 2014 Source: IDC
  • 10. 3Q13 3Q14 +6% 3rd QUARTER IN FEW: RESULTS OVERVIEW Financial Highlights Operational Highlights Business generated revenues at a good pace 1 Net Mobile Revenues (ex-incoming) 3Q13 3Q14 +5% EBITDA at a solid performance2 EBITDA reached R$1,332 mln in Q3 1 New offers 2 Bad debt under control Bad debt as % of gross revenues Increasing data penetration3 % of data users over total base 4 Strong performance in 4G market share 4G Market Share 0.7% 0.6% 1.1% 1.1% 0.8% 3Q13 4Q13 1Q14 2Q14 3Q14 -22.3% -21.9% -22.9% -20.5% -2.9% 3Q13 4Q13 1Q14 2Q14 3Q14 Improving fixed business (fixed business net revenues Δ% YoY)5 +19 p.p. Strong cost control (total opex Δ% YoY)4 8.8% 2.3% -2.9% -7.2% -8.1% 3Q13 4Q13 1Q14 2Q14 3Q14 33% 39% 43% 3Q13 2Q14 3Q14 Net Income3 Net Income totaled R$348 mln in Q3 3Q13 3Q14 +11% +6.4% +10 p.p. Source: Anatel 26% 30% Jul/13 Jul/14 +4 p.p. 3Q RESULTS 10
  • 11. 1,283 1,378 3Q13 3Q14 Service EBITDA (ex-handset business) (R$ mln; %YoY) BUSINESS FUNDAMENTALS Core Business Evolution… …Overcoming Challenges Mobile Service Net Revenues (% YoY) Service EBITDA Margin (ex-handset business) (% YoY) (Local + LD + VAS + Others) Business Received 3Q13 3Q14 Business Generated 1 MTR cut impact on revenues (YoY performance) (Incoming Voice + SMS) +7.4% 30% 34% 3Q13 3Q14 +3.6 p.p. 2 SMS Outgoing Revenues (YoY performance) -18% -28% -27% 1Q14 2Q14 3Q14 Net revenues from MTR 3 Macro Environment Brazilian GDP Growth (%YoY) Source: IBGE; CNC Indebted Households (% of total) 1S13 1S14 2.7% 0.5%  A market trend  Greater potential for data growth usage 1.2% -8.2% -19.4% 1Q14 2Q14 3Q14 +5% -34% Operating margin improvement 61% 63% 3Q13 3Q141H141H13 3Q RESULTS 11
  • 12. DRIVEN BY INNOVATION Customer Base (mln users) PREPAID MOBILE ACCOUNT/ MONEY o Partnership: TIM, Mastercard and Caixa Econômica Federal o Focus on unbanked population ( >50% of prepaid base) NEW MUSIC PLATFORM o Partnership TIM and Deezer (top global streaming platform) o More than 35 million music available for download o Maintaining leadership position in the mobile music industry in Brazil Source: ANATEL 3G Market Share (%; mln users) 4G Market Share (%; thd users) Source: ANATEL Source: ANATEL INTERNET SHARING PLANS o Up to 4 devices o No additional charges WEEKLY SERVICE PACKAGE o Voice + Data + SMS o R$ 7 per week NEW M2M PLANS o New data packages launched for M2M services R$ 0.75 DAILY OFFER o Expansion to new regions: PR, SC, MA, RJ o Covering most of the country Adding Value Through Innovation NEW APP FOR LANGUAGE COURSES o Games and quizzes help students developing English skills blah COMMUNICATION APP o Integrated communication (VOIP, IM, SMS) App o First ad campaign 3Q RESULTS 12 44% 39% 29% 29% 15% 21% 12% 10% 23% 25% 25% 26% 39% 34% 12% 14% 76.8 76.6 79.8 69.4 72.9 74.9 63.4 67.4 69.6 48.4 50.0 51.4 3Q12 3Q13 TIM 3Q14 P1 P3 P4 Aug/13 Aug/14 31.4 32.7 44.0 18.2 128 mln Aug/13 Aug/14 TIM 1,605 1,219 857 411 4.2 mln TIM
  • 13. 67% 77% 3Q13 3Q14 3Q13 3Q14Jul - Aug/13 Jul - Aug/14 24 32 3Q13 3Q14 MAINTAINING STRONG DATA PACE Data Adoption Increasing Data Penetration Smartphone Penetration Over Customer Base (%; ∆ YoY) Smartphones Share over New Sales (%; ∆ YoY) Data Users (mln users; % YoY) +32% BOU: Bytes of Use (megabytes) Days of Use +40% +22% 43 mln to go! 28 mln untapped market 15 mln with data handset Data Opportunity over Customer Base 32 mln data users 1Q14 2Q14 3Q14 25% 27% 29% % over total gross mobile service revenues Mix of Data Gross Revenues (R$ mln; %YoY) SMS Web 1,500 +29% +39% +45% +80% ∆ %YoY growth 1,578 Content & Others 1,677 +33% +72% 74.7 mln customer base +23%+20% +22% +10 p.p. New Data World Usage Increase Penetration Increase 25% 44% 3Q13 3Q14 +20 p.p. 3Q RESULTS 13
  • 14. 3Q13 3Q14 ~0.7% ~0.8% 3Q13 3Q14 4,045 180 Thousands 4,207 4,045 +149 Thousands +0.4% FINANCIAL RESULTS ANALYSIS (1/3)Service Net Revenues (R$ mln; % YoY) Reported Revenue 3Q13 Reported Revenue 3Q14 MTR Impact -3.8% 4,225 ‘Pro forma’ Revenue in 3Q14 -306 -4.5 ΔYoY +4.7% -34.5% -2.9% Δ OthersΔ Business Incoming Δ Business Generated Ex-MTR 1,332 109 Thousands EBITDA (R$ mln; % YoY) 1,252 Reported EBITDA 3Q13 Reported EBITDA 3Q14 +151 -71 Δ Opex/ Others Traffic/Data Δ Contribution Margin 24.6% 30.5% 1,332 27.4% 34.1% EBITDA Margin Service EBITDA Margin +4.5% +3.4% MTR Impact +15.1% +6.4% 1,441 ‘Pro forma’ EBITDA in 3Q14 ΔYoY Ex-MTR Efficient Cost Control Interconnection Cost (Δ% YoY) Leased Lines Cost (Δ% YoY) Bad Debt/Sales (% over gross revenues) stable 3Q13 3Q14 -36.2% 3Q13 3Q14 -1.8% Mobile First Margin Analysis (% YoY) +6 p.p.  Strong first margin expansion showing core business improvement  Margin expansion driven by data and VAS (content & others) 3Q RESULTS 14
  • 15. 306 372 386 366 315 348 9M13 9M14 50% 88% 50% 12% 9M13 9M14 1,446 4,781 3,335 Thousands 791 4,470 3,679 1,749 1,749 +30% FINANCIAL RESULTS ANALYSIS (2/3) Net Income Evolution (R$ mln; % YoY) Net Debt (R$ mln; % YoY) Debt Cash Net debt Sep/13 Sep/14 Debt Cash Net debt +63% -45% Infrastructure Investment Mix (as % of capex) YoY Net debt/EBITDA 12M: 0.14x BNDES Loan 6,219 5,428 2G 3G + 4G +38 p.p. ∆ YoYTechnology 2Q 1Q +10.6% % YoY 3Q 1,007 1,086 +21.6% -5.2% +7.9% 2013 2014 3,980 -2,614* - 1,274 182 275 +438 mln EBITDA Cash Flow - 9 months (R$ mln; R$ YoY) CAPEX Δ WC OFCF 9M14 *Considering R$3 mln of LT Amazonas leasing adjustment OFCF 9M13 LT Amazonas Leasing 1H14 3Q14 512 -1,786 3Q RESULTS 15 -163
  • 16. 9,766 1,932 431 2,201 14,330 3,029 3,270 2,328 1,723 3,980 Total EBITDA From Revenue to EBITDA in 9M14 (absolute value in 9M14 in R$ mln; %ΔYoY) Business generated Products Selling & marketing Network & interconnection Total Net Revenues 3Q RESULTS 16 Business incoming Fixed business COGS Others ΔYoY +6.9% -28.7% -16.0% -7.5% -2.8% +2.5% -18.6% -5.9% +8.9% +7.3% 1,685 5,479 - 3,656* 399 122 2,345 +660 mln EBITDA Cash Flow - LTM from 3Q14 (R$ mln; R$ YoY) CAPEX Δ WC OFCF LTM14 *Considering R$3 mln of LT Amazonas leasing adjustment OFCF LTM13 LT Amazonas Leasing FINANCIAL RESULTS ANALYSIS (3/3)
  • 18. INFRASTRUCTURE (R)EVOLUTION (1/3) 2016 MASSIVE LD BACKBONE 65,000 KM OF FIBER 2013 FIBER TO THE AMAZON 46,000 KM OF FIBER BY YE13 Fiber to the site / Mobile Broadband Project Key to Data Growth  Targeting 38 cities in 2013,+100 cities till 2016.  From 2-8 to +100 Mbps.  LTE Ready.  Macro coverage fine tuning.  Focus on IP infrastructure, caching, peering. INTELIG 15,000KM 2009 INTELIG ACQUISITION  New backbone routes- Increasing resilience. 82% urban population 2013 2014 2015 2016 95% urban population #NodeB / eNodeB (3G + 4G) # BTS (2G) 2012 2013 2014e 2015e 2016e New Sites Including Small Cell. POP MW POP MW POP MW POP MW BSC-RNC Site POP MW 2013 2014 2015 2016 LTE 3G 2G Fiber base Infrastructure Backhauling Evolution Increased Coverage and Access Capacity (# new elements) Capex Evolution Towards Data (% of total Capex) Small Cell Approach (# new elements) NETWORK EVOLUTION 18
  • 19. 39 81 2013 1Q14 2Q14 3Q14  900 Mhz rollout according to plan (above 600 sites using the new frequency)  Expanding backhauling INFRASTRUCTURE (R)EVOLUTION (2/3) Mobile Broadband Update Cities Covered with MBB project % of urban population covered  Quick incident resolution: from 56% to 76% within 8h  Reacting faster to network problems - faults opened within the target time: from 85% to 94% Network Hiring + Insource Project Innovative Coverage Expansion Improving Quality and 4G Services (e.g.: SP)  Reduction in dropped call rates and better overall performance  Higher average throughput rates  Improvement in indoor coverage  Increase in data and voice traffics  Expanding # of people in the Network team  From third party TO insource Network Control Center 30% 31% 32% Source: ANATEL app 36% Investing Efficiently  Big Data analysis for capex allocation;  Antenna level return analyses (IRR and payback) Voice Access # Antennas NETWORK EVOLUTION 19  Small cells in gas stations: agreement with a tower company to install more than 150 small cells inside Totem  BioSite: sustainable coverage, bringing harmony between environment and technology After Before
  • 20. INFRASTRUCTURE (R)EVOLUTION (3/3) Network in Numbers 4G Sites in state capitals  Ran Sharing  Smart Approach Source: ANATEL – Dez/14 Number of WIFI & Small Cells Source: Company 714 1,105 4Q13 1Q14 2Q14 3Q14 Number of 3G Sites  9.3% growth in 9M  Coverage: 79.1% of urban population Source: Company 9,074 9,920 4Q13 1Q14 2Q14 3Q14 NETWORK EVOLUTION 20 3,871 3,386 2,983 2,836 2013201220112010 19% 17% 20% % over sales 18% Copper (2-8Mbps) Before FTTS After FTTS Metro Ring From Copper To Fiber based Fiber to the site expansion to ~100 cities CAPEX Analysis CAGR 11% 2G 3G 4G R$2,983 ~R$3,800 2G 3G Capex per Technology (R$ mln) 2011 2014e Capex Evolution (R$ mln) 3,153 3,114 3,069 3,066 TIM P3 P1 P4
  • 22. 1st Round (10+10) MHz cap Block 4 (10+10) MHz Block 5 (10+10) MHz Block 6 (10+10) MHz Block 2 (10+10) MHz Block 3 (10+10) MHz Block 1 (10+10) MHz Total R$ mln Regional National Minimum Price 1,893 30 5 1,928 1,928 1,928 7,712 Winning Bid Unsold 30 Unsold 1,947 1,928 1,947 5,852 Premium - 0.02% - 0.99% 0.00% 1.00% 38 Final Public Price (Anatel) - 26 - 1,739 1,720 1,739 5,224 EAD 887.59 13.86 2.48 903.93 903.93 903.93 3,616 EAD w/ unsold blocks obligations - 18.9 - 1,119 1,119 1,119 3,616 Better Coverage (Indoor and Rural) REGULATORY UPDATE (1/2) REGULATORY UPDATE 22 700MHz Auction Results Auction totaled R$5.85 billion, 24% lower then the R$7.7 billion expected for minimum prices for all blocks EAD Contribution of R$890.1 million related to unsold blocks will be distributed proportionately among the participants and will be discounted of the Public Price 5800 Mhz 2100 Mhz 850 Mhz 700 Mhz < 700 Mhz 0 2 4 6 8 10 Number of BTS 20 15 10 7 5 2 BTS Range (km) 0.52 0.78 0.83 1.07 1.13 1.18 1.22 1.28 1.29 1.29 1.48 2.58 DEN NZL Spain Brazil GER PORT EUA Taiwan Italy France AUS Canada Average = 1.22 Oi and Sercomtel did not participate in the auction Spectrum acquisition at fair price (Price in USD/MHz/Pop. adjusted for GDP) UPLINK Central Band TV Channels Guard Band Private Limited Service 4 2 3 1 Central Band5 6
  • 23. 3rd week • Return of the MHz Bond Estimated 700 MHz Auction Roadmap Aug/6 • TCU’s precautionary measure preventing the auction rules publication Jul/17 • Approval of auction terms and interference rules • Definition of Analog TV switch- off dates Aug/21 • Auction publication Aug/16 • ANATEL’s auction rules revision 2nd week • Authorization extracts published in DOU Oct/16 • Counterarguments by TIM 4th week • EAD constitution 4th week • GIRED institution (One TIM representative) 4th week • EAD’s 1st 30% payment July/14 Set/12 • Clarification from ANATEL • Bid bond issuing Sep/1 • Clarifications request • Administrativ e Appeal Aug/20 • TCU approval Oct/13 • Nor TV’s appeal (MMDS operator) against CEL 3rd week • Call for Authorization signature 4th week • Performance Bond (EAD) issuing Oct/7 • Auction Special Commission; Classification and Award decision published in D.O.U. 4th week • Proof of good standing documentation filing • GO/NO GO Decision: Additional Commitments … March/15 April/15 Sep/30 • Auction Sep/23 • Documentation • Bid bond; and • First bid filing September/14 October/14 December/14 REGULATORY UPDATE (2/2) August/14 REGULATORY UPDATE 23 2nd week • ANATEL’s Board Award approval 1st week • Authorization signature • Public Price payment November/14
  • 24. QUALITY Voice Metrics 3G Data Metrics 1.13% 1.17%1.20% 0.75% 0.57% jan/13 mar/13 mai/13 jul/13 set/13 nov/13 jan/14 mar/14 mai/14 jul/14 set/14 97.80% 98.49% 96.84% 98.05% 95.96% jan/13 mar/13 mai/13 jul/13 set/13 nov/13 jan/14 mar/14 mai/14 jul/14 set/14 TIM VIVO CLARO OI Voice Access Voice Drop 3G Data Access 3G Data Drop 3.07% 1.44% 1.83% 2.35% 0.93% jan/13 mar/13 mai/13 jul/13 set/13 nov/13 jan/14 mar/14 mai/14 jul/14 set/14 99.37% 99.02% 99.13% 99.20% 92.92% jan/13 mar/13 mai/13 jul/13 set/13 nov/13 jan/14 mar/14 mai/14 jul/14 set/14 TIM VIVO CLARO OI 95% 2% 98% 95% industry goal industry goal P1 P2 P4 P1 P2 P4 REGULATORY UPDATE 24
  • 26. 3Q13 4Q13 1Q14 2Q14 3Q14 TIM SOLUÇÕES CORPORATIVAS: BUSINESS REBOUND Turnaround on fixed business in place 20132012 - 2014 + EBITDA-CAPEXNet Revenues (with intercompany) 2013 2014 1Q14 2Q14 o New business unit organization o IT renewal plan o Multiservice network launch o New branding o New offers and product launch o Restructured sales force 4Q14 o Sales and customer service improvement 3Q14 Financial Performance o Sales multi-channel Improvement o New offers and product launch o MTR reduction Revenues from New Sales (R$; YoY) Revenue reboundSales growthMarket repositioning Infrastructure reinforcement  Governance / EfficiencyBusiness Priorities:  Business development  Quality and Process +5x  Organization restructuring  Dedicated B.U. to all business customer  Fixed + mobile integration FIXED BUSINESS 26
  • 27. 36.7 38.2 3Q13 3Q1421 13 3Q13 3Q14 Accelerating Operational Performance… LIVE TIM: SPEEDING UP GROWTH 43 120 3Q13 3Q14 Customer Base (000 users) Source: Anatel 881 1,366 3Q13 3Q14 Netflix Broadband Ranking (average streaming speed representation) 3Q13 3Q14 ARPU (R$; YoY%) … with Support of Quality Experience Addressable Households (000 HH) Source: Company +2.8x+55% +32% New Line Payback (months) -38% Gross Adds (000 users) 18 31 3Q13 3Q14 +74% Live TIM Net Adds Share (% of SP and RJ market additions) Average Speed of New Sales (mbps) +4.1% 16% 31% Aug/13 Aug/14 Source: Company FIXED BUSINESS 27
  • 29. CONCLUSION Q3 Conclusions: A good balance between objectives Perspectives: Moving the plan forward Strategic… Financial…Operational… EBITDA Net Income +6.4% YoY +5% YoY +11% YoY MBB in 81 cities OPEX Control Prepaid leadership Infrastructure growth Evolving revenue profile Renewed Mission/ Purpose/Values New 3-year plan “To connect and take care of every customer, so everyone can do more” o Industry leadership o Long term commitment o 4G license 700MHz o Tower sale supporting investment plan Quality Business Generated TIM Protagonist • VOICE • SMS • MTR • DATA • DIGITAL SERVICES o Data and digital services leadership o Infrastructure o Customer base value o Customer experience o One TIM initiative Data Users (mln users) Data + VAS (ex-SMS) Smartphones (over total base) 32 mln 32% YoY 44% +19 p.p. YoY R$1.3 billion +49% YoY BUSINESS OUTLOOK 29
  • 30. 21.3 27.5 2012 2013 2016e 2012 2013 2016e +xx% OFFER EVOLUTION 136 148 >170 2012 2013 2016e 18% 21% >40% VAS Gross Revs. VAS/Revs.30% 37% >50% 43% 55% >75% 2012 2013 2016 +xx% +29% +22% Smart/Web phone Penetration (% over total base of lines) Voice MOU (minutes) Data Users (% of Data Users in CB; million users) VAS Revenue Growth (% of Mobile Services Gross Revenues; R$ mln) BUSINESS OUTLOOK 30 2012 2013 2016e 2012 2013 2016e
  • 31. TIM PART: 2014-2016 GUIDANCE Total Net Revenues EBITDA CAPEX 18,764 19,921 2012 2013 2014e 2015e 2016e 5,012 5,207 2012 2013 2014e 2015e 2016e R$ million R$ million 626 3,139 3,871 3,487 384 2012 2013 2014e 2015e 2016e R$ million Infrastructure Others/Licenses 3,765 Guidance 2013-2016 CAGR: Mid Single Digit Growth 2013-2016 CAGR: Mid Single Digit Growth Total CAPEX 2014-2016: ~R$11 billion* *Does not consider 4G licenses (700Mhz). BUSINESS OUTLOOK 31
  • 33. RECENT TOWERS DEALS HISTORICAL DATA & OTHERS 33
  • 34. QUARTERLY HISTORICAL DATA (R$ THOUSAND) HISTORICAL DATA & OTHERS 34
  • 35. ANNUAL HISTORICAL DATA (R$ THOUSAND) HISTORICAL DATA & OTHERS 35
  • 36. HISTORICAL DATA: OPERATIONAL & FINANCIAL RATIOS ROA: NOPLAT/Avg. Total Assets. Calculation considers organic Net Income and EBITDA HISTORICAL DATA & OTHERS 36
  • 37. 8.0% 7.7% 7.6% 2012 2013 9M14 Short term 2.1 2.0 1.4 1.2 0.9 0.6 1Q12 2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14 BALANCE SHEET ANALYSIS Debt Composition P/B Market Cap/Book Value Source: Company/Bloomberg 54.3% 59.4% 58.9% 60.1% 56.0% 50.4% 1Q 2Q 3Q 4Q 2014 2013 2012 Long Term 20.7 19.7 7.7 11.1 6.2 2.7 1Q12 2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14 P/E Market Cap/Earnings Net Profit Margin 43.0 46.3 48.2 46.6 48.6 48.3 47.3 43.4 44.9 44.9 43.9 1Q12 2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14 Accounts Receivable Turnover (days) 118.2 103.2 114.4 128.5 132.1 105.0 123.5 149.7 170.9 151.7 147.5 1Q12 2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14 Payable Turnover (days) HISTORICAL DATA & OTHERS 37 TIM P4 P1 TIM P4 P1
  • 39. MACRO SCENARIO OUTLOOK (1/2) • Market consensus shows a softer growth in GDP. • Consensus expects a deterioration in overall macroeconomic scenario on the medium term. • Market expects that the government is unlikely pushing inflation towards the center of the target. • With inflation and FX Rate going up, SELIC is expected to grow, specially after the recent decision to rise the rate to 11.25% p.y. GDP Forecast (% YoY Growth) Inflation Forecast (IPCA: 12 months) Interest Rate Forecast FX Rate Forecast (R$/U$ - year average)(% Selic Target p.y. - year average) Source: Central Bank report of December 2014/Bloomberg 5.9 6.4 6.5 5.9 4.5 2013a 2014e 2015e 2016e 10.0 11.0 12.5 12.3 2013a 2014e 2015e 2016e 2.2 2.4 2.7 2.8 2013a 2014e 2015e 2016e 2.3 0.1 0.6 2.0 0.5 0.8 2.0 2013a 2014e 2015e 2016e Government’s Target Government projection Market Consensus Government projection Market Consensus APPENDIX 39
  • 40. MACRO SCENARIO OUTLOOK (2/2) • Market expects the unemployment rate to increase in 2015, as jobs creation remains low. • Even with a high number of indebted families, families in default figure has been decreasing, probably guided by the constant reduction of unemployment and real income gains, specially on classes C and D. Unemployment (%) Formal Jobs Creation* (In Thousand) Indebted Households* Families on Default (% of total)(% of total) Source: Central Bank report of December 2014/Bloomberg/CNC 61.6 58.9 61.4 63.2 3Q11 3Q12 3Q13 3Q14 -307 303 189 237 4Q13 1Q14 2Q14 3Q14 24.3 19.1 20.6 19.1 3Q11 3Q12 3Q13 3Q14 6.0 5.4 5.4 4.9 5.0 5.5 5.7 3Q11 3Q12 3Q13 3Q14 2014e 2015e 2016e * Families that declared to have debts on the categories of: credit card, stores bills, personal loans, car loans and insurance and postdated check * Families that declared to have debts overdue for more than three months *Number of job positions with the complete registration of the employee APPENDIX 40
  • 41. Cofins PIS/ PASEP ICMS Fistel Fust/ FUNTEL TotalTotalFust/ FUNTEL PIS/ PASEP ICMSCofins Fistel % Gross Revenues TELCOS’ TAX BURDEN 3% ~1% 28% ~5% 1.5% ~39% Taxation represents almost 40% of companies gross revenues Tax Burden Composition Telecom Industry Tax Payments1 (R$ Bln) Source: players Balance Sheet 1 Considers TIM, Telefonica, Oi and AMX 45.7 46.0 2012 2013 APPENDIX 41
  • 42. 1Q14 2Q14 3Q14 4Q14 TIM • Increase of SMS and internet offer from R$0.50 to R$0.60/day each • Increase on the monthly charge of TIM Liberty plans • Increase on the monthly charge of Liberty Controle plans • Infinity Turbo 7 launch • SMS + Data for R$12/month available to Liberty Controle plans • Infinity Day launch • Increase of Web+SMS package to from R$0.75 to R$0.99/day • Increase on SMS and data services to R$0.75/day each • Increase of R$1 on Liberty Torpedo • Internet sharing with up to 4 devices • Controle Whatsapp launch Vivo • Vivo Tudo: weekly charge of R$6.90 including voice, SMS and data • Increase of R$2 on monthly charge of Controle plans • Increase of monthly package ‘Vivo Sempre Internet’ from R$9.90 to R$11.90 • Increase on ‘Vivo Sempre’ tariff from R$0.05 to R$0.06 • Obligation to contract data package on postpaid plans • 4G available on ‘Vivo Tudo’ and prepaid packages • New ‘SmartVivo pós’ plans Claro • Unlimited prepaid: increase of on- net calls tariff from R$0.21 to R$0.25 • Increase of SMS and internet offers to R$0.60/day each • Unlimited Controle plan: on net calls increased from R$0.21 to R$0.25 • Free on net local calls M-M in the main code areas • SMS + Data package per R$0.99/day • Promo 6 launch: recharge of R$6 with voice, SMS and data benefits • New offer to SP with voice, SMS and internet benefits for R$0.99/day • Increase on M-F off-net calls to R$0.70/call • Increase of SMS and Web services to R$0.75/day each Oi • Increase of internet and SMS offers to R$0.60/day each • Increase on daily tariff of internet to R$0.60/day • New package with SMS+ Data + Wi-Fi for R$0.75/day • Obligation to contract data package on postpaid plans • Increase of M-M and M-F on-net calls to R$0.25/day, local M-F off- net to R$0.70/day and SMS + Web + Wi-Fi to R$0.99/day OFFERS: 2014 MAIN CHANGES APPENDIX 42
  • 43. MOBILE MARKET SHARE APPENDIX 43 Mobile Market Share 29,8% 29,6% 29,7% 29,1% 28,8% 28,7% 28,6% 28,5% 28,7% 28,8% 28,7% 26,8% 26,9% 26,8% 26,9% 27,0% 27,2% 27,2% 27,1% 27,0% 26,9% 26,9% 24,6% 24,6% 24,5% 24,9% 25,1% 25,0% 25,1% 25,3% 25,1% 24,9% 25,0% 18,5% 18,7% 18,7% 18,8% 18,7% 18,7% 18,6% 18,5% 18,5% 18,5% 18,5% 1Q12 2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14 P1 TIM P3 P4 32.7% 34.1% 35.4% 36.5% 24.9% 25.7% 25.8% 25.2% 13.8% 14.1% 13.7% 12.8% 19.4% 17.9% 18.6% 19.0% R$ 0,1 R$ 0,1 R$ 0,2 R$ 0,2 R$ 0,3 R$ 0,3 R$ 0,4 1Q12 2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14 P1 TIM P4 P3 Mobile Service Revenue Share
  • 44. STRUCTURE AND STOCK PERFORMANCE HISTORICAL DATA & OTHERS 44 TSU -15.9% TIMP3 -4.3% Ibovespa -2.7% 80 90 100 110 120 130 Jan-14 Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Stock Performance (base 100)*
  • 45. Investor Relations Team Avenida das Américas, 3434 - Bloco 01 6° andar – Barra da Tijuca 22640-102 Rio de Janeiro, RJ E-mail: ri@timbrasil.com.br Rogério Tostes E-mail: rtostes@timbrasil.com.br Phone: +55 21 4109-3742 Vicente Ferreira E-mail: vdferreira@timbrasil.com.br Phone: +55 21 4109-3360 Leonardo Wanderley E-mail: lwanderley@timbrasil.com.br Phone: +55 21 4109-4017 Rodrigo Godoy E-mail: rcgodoy@timbrasil.com.br Phone: +55 21 4109-3446 Luiza Chaves E-mail: luchaves@timbrasil.com.br Phone: +55 21 4109-3751 Visit our Website www.tim.com.br/ir Safe Harbor Statements Statements in this presentation, as well as oral statements made by the management of TIM Participações S.A. (the “Company”, or “TIM”), that are not historical fact constitute “forward looking statements” that involve factors that could cause the actual results of the Company to differ materially from historical results or from any results expressed or implied by such forward looking statements. The Company cautions users of this presentation not to place undue reliance on forward looking statements, which may be based on assumptions and anticipated events that do not materialize. SAFE HARBOR AND IR CONTACTS SAFE HARBOR & IR CONTACT 45