LDNsCall19 His master's voice, take command of Einstein Analytics

1. His Master’s Voice
​Skip Sauls
​Sr. Director of Product, Einstein Analytics
​ssauls@salesforce.com
​@SkipSauls
​
Take Command of Einstein Analytics
​Chris Jolley
​Architect, Einstein Analytics
​cjolley@salesforce.com
​@jolley
​

2. Forward Looking Statements
Statements under the Private Securities Litigation Reform Act of 1995
​This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties
materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or
implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking,
including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements
regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded
services or technology developments and customer contracts or use of our services.The risks and uncertainties referred to above include – but
are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new
business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web
hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and
acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our
employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling
non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect
the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly
report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC
Filings section of the Investor Information section of our Web site.Any unreleased services or features referenced in this or other presentations,
press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services
should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not
intend to update these forward-looking statements.

3. ​Introduction
​Use Cases
​Commander Architecture
​Commander Client - Google Dialogflow
​Commander Client - Lightning Components
​Roadmap
​Additional Resources
​Q&A
Agenda

4. Computing is Evolving
From Applications to Conversations
Command Line Point & Click Touch Voice

5. Einstein Voice
Einstein Voice Bots
for your customers
Einstein Voice Assistant
for Salesforce users
Voice Assistant (mobile): Pilot 216
Voice Analytics: Pilot 218
Voice Daily Briefings*: March/April 2019
Voice Bots*: Pilot 220

6. Demo
Einstein Voice Analytics

7. Use Cases
Einstein Voice Analytics

8. Voice-Driven Analytics
Query Einstein Analytics Using Natural Language
“who is the success
manager for spencer”
Einstein
Analytics
Commander
Einstein Analytics Engine
Invocable
Action
Actions on
Google
“Agretha Szreter is the
Success Manager for
Spencer LLC.”
SAQLResults

9. Commands
Interact with Salesforce Lightning via Platform Events
“show dashboard demo 2”
Einstein
Analytics
Commander
Invocable
Action
Actions on
Google
Platform Event
Salesforce
Metadata

10. Conference Room
Interact with Salesforce via Conferencing Apps

11. Commander *
Architecture
* Spring ‘19 Pilot, all features are subject to change

12. Voice Commander *
Salesforce Platform Service
Platform
Events
SObjects
APIs
Apex
Analytics
Public
Clouds
Any Device
* Spring ‘19 Pilot, all features are subject to change

13. Commander REST Endpoints *
Standard Connect APIs
● .../einstein-conduit/actions[/0Xmxx0000000000]
○ GET, PUT, POST, DELETE
● .../einstein-conduit/actions/0Xmxx0000000000/intents[/0Xoxx0000000000]
○ GET, PUT, POST, DELETE
● .../einstein-conduit/actions/0Xmxx0000000000/parameters[/0Xnxx0000000000]
○ GET, PUT, POST, DELETE
● .../einstein-conduit/commander
○ POST
* Spring ‘19 Pilot, all features are subject to change

14. Commander REST Endpoints *
Determine Action - Request/Response
GET /services/data/v45.0/einstein-conduit/actions?q=show+dashboard+pages+test&filterGroups=Supplemental&limit=5&status=Ready
{
"actions" : [ {
"description" : "Command actions for generic dashboard viewing.",
"id" : "0XmB0000000000AKAQ",
"label" : "English - View Dashboard",
"name" : "en_US_ViewDashboard",
"request" : {
"method" : "Post",
"payload" : "{"id":"0XmB0000000000AKAQ","name":"en_US_ViewDashboard","label":"English - View
Dashboard","type":"ViewAnalyticsDashboard","searchInfo":{"intent":{"id":"0XoB0000000000bKAA","phrase":"View dashboard
{dashboardName}"},"parameters":[{"id":"0XnB0000000000TKAQ","name":"dashboardName","type":"StringType","required":true,"computedValue":"pages
test"}],"rank":{"overall":75.0,"order":100.0,"match":25.0,"remaining":66.66666666666666},"hint":"View dashboard 'pages
test'","hits":["dashboard"],"misses":["show"],"remaining":["View"]}}",
"reasons" : [ ],
"status" : "Ready",
"token" : "VmpFPSxNakF4T1Mwd015MHhNRlF4Tmpvd016b3lNQzQ0TVRoYSxhWjhTdVFIdTg2S2NrVWVYbDFOTGY3LE1HVTRaRFZp",
"uri" : "/services/data/v45.0/einstein-conduit/commander"
},
"searchInfo" : {
"hint" : "View dashboard 'pages test'",
"rank" : {
"overall" : 75.0
}
},
"type" : "ViewAnalyticsDashboard",
"uri" : "/services/data/v45.0/einstein-conduit/actions/0XmB0000000000AKAQ"
} ],
"limit" : 5,
"question" : "show dashboard pages test"
}
* Spring ‘19 Pilot, all features are subject to change

15. Command Actions
Intents & Parameters
<?xml version="1.0" encoding="UTF-8"?>
<CommandAction xmlns="http://soap.sforce.com/2006/04/metadata">
<actionType>ViewAnalyticsDashboard</actionType>
<description>Command actions for generic dashboard viewing.</description>
<intents>
<phrase>View dashboard {dashboardName}</phrase>
</intents>
<intents>
<phrase>View my payment schedule {dashboardName=Amortized Schedule}</phrase>
</intents>
<label>English - View Dashboard</label>
<parameters>
<name>dashboardName</name>
<required>true</required>
<type>StringType</type>
</parameters>
</CommandAction>
* Spring ‘19 Pilot, all features are subject to change

16. Command Actions
Custom Action Types w/ Apex Invocable Action Handlers
<?xml version="1.0" encoding="UTF-8"?>
<CommandAction xmlns="http://soap.sforce.com/2006/04/metadata">
<actionType>InvocableActionApex</actionType>
<intents>
<phrase>who {objectType=Account} is the {fieldLabel} for {objectName}</phrase>
</intents>
<intents>
<phrase>what {objectType=Account} is the {fieldLabel} for {objectName}</phrase>
</intents>
<label>Demo</label>
<parameters>
<name>objectName</name>
<required>true</required>
<type>StringType</type>
</parameters>
<parameters>
<name>objectType</name>
<required>true</required>
<type>StringType</type>
</parameters>
<parameters>
<name>fieldLabel</name>
<required>true</required>
<type>StringType</type>
</parameters>
<target>DemoInvocable</target>
</CommandAction>
* Spring ‘19 Pilot, all features are subject to change

17. Command Actions
Apex Invocable Action Handlers
global with sharing class DemoInvocable{
@InvocableMethod(
label='Demo'
description='Handles the Demo use cases'
)
global static List<Response> performOperation(List<Request> requests)
{
System.debug('DemoInvocable.performOperation');
return new DemoInvocable(requests.get(0)).doAutoInvoke();
}
global class Request {
@InvocableVariable(required=true)
global String objectName;
@InvocableVariable(required=true)
global String objectType;
@InvocableVariable(required=true)
global String fieldLabel;
}
* Spring ‘19 Pilot, all features are subject to change
global class Response {
@InvocableVariable
global String speech;
@InvocableVariable
global String text;
}
public List<Response> doAutoInvoke() {
Response response = new Response();
response.text = ‘Hello, World!’;
response.speech = ‘Hello, World’;
List<Response> rv = new List<Response>();
rv.add(response);
return rv;
}
}

18. Command Actions
Platform Events - Handled by Clients
{
"data": {
"schema": "SNqhhJdMe3QSSqlmswue-w",
"payload": {
"eadx__payload__c": "{"action":{"description":"Command actions for generic dashboard
viewing.","id":"0XmB0000000000AKAQ","label":"English - View
Dashboard","name":"en_US_ViewDashboard","type":"ViewAnalyticsDashboard","uri":"/services/data/v45.0/einstein-conduit/actions
/0XmB0000000000AKAQ"},"parameters":{"dashboardName":"image Test
2"},"response":{"items":[{"createdBy":{"id":"005B0000003G9n2IAC","name":"Skip
Sauls","profilePhotoUrl":"https://adx-dev-ed--c.gus.content.force.com/profilephoto/729B0000000Gv7A/T"},"createdDate":"2018-09-13
T21:40:55.000Z","id":"0FKB0000000Di8eOAC","label":"Image Test
2","lastModifiedBy":{"id":"005B0000003G9n2IAC","name":"Skip
Sauls","profilePhotoUrl":"https://adx-dev-ed--c.gus.content.force.com/profilephoto/729B0000000Gv7A/T"},"lastModifiedDate":"2018-
09-19T16:26:54.000Z","name":"Image_Test_2","state":"Analytics.Dashboard.0FKB0000000Di8eOAC","uri":"https://adx-dev-ed.my.sal
esforce.com/analytics/wave/dashboard?assetId=0FKB0000000Di8eOAC&orgId=00DB0000000CXZM&loginHost=gs0.salesforce.com&urlType=sharing"}],
"state":"Analytics.Dashboard"}}",
"CreatedById": "005B0000003G9n2IAC",
"CreatedDate": "2019-03-07T23:34:12.235Z"
},
"event": {
"replayId": 809
}
},
"channel": "/event/Command__e"
}
* Spring ‘19 Pilot, all features are subject to change

19. Commander Client
Google Assistant/Dialogflow

20. Google Dialogflow
The Power of Platforms
Platform
Events
SObjects
APIs
Apex
Analytics
Connected
App
Account
Linking
Webhook
Connect
REST API
Commander
Intents Entities
Actions
Intents
Command
Actions

21. Google Dialogflow
Intents - Commander Does Not Require Many

22. Google Dialogflow
Using Webhooks for Intent Fulfillment

23. Google Dialogflow
Webhooks - Handle Intents & Call Commander

24. Google Dialogflow
Webhooks - Handle Commander Actions

25. Google Dialogflow
SSML - Speech Synthesis Markup Language

26. Google Dialogflow
SSML - Generated Output in the Simulator

27. Demo
Google Dialogflow Client

28. Commander Client
Lightning Components

29. Lightning Components
Commander Utility Bar Item
Text Input
Subscribe to Platform Events

30. Lightning Components
Commander Utility Bar Item
Voice Input
Text Input

31. Lightning Events
Handle Events Based On Action Type
AnalyticsAppCreateEvent.evt
AnalyticsDashboardUpdatePageEvent.evt
ViewAnalyticsDashboardEvent.evt
ViewSObjectTypeEvent.evt
InvocableActionApexEvent.evt
commanderEventHandlercommanderEMP.cmp
/event/Command__e

32. Lightning Component
Using Visualforce for Speech Synthesis/Recognition & REST API Access
<lightning:layoutItem size="12" class="{!v.state == 'settings' ? 'hide' : 'show'}">
<lightning:layout horizontalAlign="stretch" verticalAlign="end">
<lightning:layoutItem size="12">
<!-- The Visualforce page to send data to -->
<iframe aura:id="vfFrame" allow="microphone"
src="{!'https://' + v.vfHost + '/apex/' + v.vfPage}" onload="{!c.iframeLoaded}"/>
</lightning:layoutItem>
</lightning:layout>
<lightning:layout horizontalAlign="stretch" verticalAlign="end">
<lightning:layoutItem size="12">
<c:voiceLog aura:id="log" height="32rem"/>
</lightning:layoutItem>
</lightning:layout>
<lightning:layout horizontalAlign="space" verticalAlign="center"
pullToBoundary="medium" class="{!v.state == 'home' ? 'show' : 'hide'}">
<lightning:layoutItem flexibility="stretch">
<lightning:buttonGroup>
<lightning:buttonIcon iconName="utility:type" alternativeText="Type" onclick="{!c.type}"/>
<lightning:buttonIcon iconName="utility:unmuted" alternativeText="Talk" onclick="{!c.listen}"/>
</lightning:buttonGroup>
</lightning:layoutItem>
</lightning:layout>
Enable the Microphone
VF Page in iFrame

33. Lightning Component
Using Visualforce for Speech Synthesis/Recognition & REST API Access
function executeCommand(data, callback) {
if (data.actions && data.actions.length > 0) {
var action = data.actions[0];
if ("Ready" != action.request.status){
// Can't execute request.
var reasons = action.request.reasons;
// Handle errors
for (var i in reasons){
console.error('reason: ' + reasons[i] + " - " + action.searchInfo.intent.phrase);
}
} else {
var postData = {
payload: payload,
token: action.request.token,
state: state.data.commanderState || ''
};
let config = {
url: action.request.uri,
method: 'POST',
headers: {
'Content-Type': 'application/json',
'X-Chatter-Entity-Encoding': false
},

34. Demo
Lightning Client

35. Roadmap
Summer ‘19 and Beyond

36. Additional Resources

37. https://sfdc.co/ldnscall19

38. Einstein Analytics Learning Path Quick Start: Einstein Analytics
Analytics SFDX CLI Plugin Analytics App Template Development
Einstein Discovery trail
Analytics Partner Community

39. Q & A

40. Thank You
Remember to tell us what you think in the event survey
www.LondonsCalling.net/survey/
​Skip Sauls
​Sr. Director of Product, Einstein Analytics
​ssauls@salesforce.com
​@SkipSauls
​
​Chris Jolley
​Architect, Einstein Analytics
​cjolley@salesforce.com
​@jolley
​