Elevate your Customer satisfaction Levels with IT Helpdesk Solutions!
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We are leading IT Service providers providing 24 * 7 Live Support, Server management, Data Backup support & Security to customers across the globe. This brochure depicts the key features of IT services provided by Rigel Networks.
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Elevate your Customer satisfaction Levels with IT Helpdesk Solutions!
- 2. CLIENTOVERVIEW &BACKGROUND AleadingITserviceproviderinUSprovidesonlinesupport,server management,databackupsupport,andsecuritytovariouscustomers acrosstheglobe. InformationTechnology Industry OrganizationSize 400+Employees Headquarters CaliforniaArea,U.S.A Solution ITHelpDeskServices Majorityoftheservicerequestswereissuedviae-mailorcall.Often,these requestsweremissedduetodifferenttime–zonesresultinginpoor customerserviceandsatisfactionlevels. -------------- ------------ ---------------------------------------------- ------------ -------------------------------- Themanualprocessesdidnotallowhistoricaltrackingof theinformationrelatedtotheITsupportandmaintenance activitiesperformedbytheclient.Itwasessentialto maintainaccountabilityforalltheactivitiesperformedin ordertokeepacheckonbilling. THEPROBLEM RIGELDELIVERY RigelNetworksprovidedadedicatedteam whichwastrainedand skilledtomanageITserviceticketsinatimelymannerimproving customersatisfactionlevelsignificantly.Weoffered24*7supportwith IThelpdeskexpertsavailableroundtheclocktoattendtherequests irrespectiveofthelocation. bpo.rigelnetworks.com +1-949-891-2571 presales@rigelnetworks.com
- 3. KEYFEATURES 24*7LiveSupport Easyintegrationofe-mailtoandfrom theclientsinasinglesystem.Easyfor customerstoviewtheirticketandthecurrentstatus. EffectivecommunicationbetweenClient,SupportEngineers,andhiscustomers. Seamlessintegrationwithotherofficetools Schedulingtoolallowseasyassignmentandre-assignmentofthework. Provideshistoricalrecordsofalltheserviceticketsandworkcompletedbyeach engineer. Reducedduplicationandeliminationoferrors. CUSTOMEREXPERIENCE “Itshowsthateveryoneatalllevelsofthecompanyreallycaresabout theircustomers.Comparedtoourprevioushelpdesksystem,we’ve experienceda100%improvement!”–ChiefTechnologyOfficerofourclient RESULTS Decreasedmissedappointmentsfrom 25%tolessthan1%. Secondfollowupcallsfrom thecustomerswereeliminated Decreasedticketresolutiontime. Singlepointofsourceforalltheinformationrelatedtoaclient Easyandefficienttocollaboratewiththecustomers bpo.rigelnetworks.com +1-949-891-2571 presales@rigelnetworks.com