Key Performance Indicators can drive maintenance performance to a new level when applied properly. Check out this Tool Box Training Session.

1. KPIs for High Performance Maintenance
Team
“TOOL BOX TRAINING”
Reference: ISO 14224
General Rules which must be followed:  What is the number of Breaks to the
maintenance schedule by Maintenance and
1. Metrics cannot be used to penalize anyone; they by Production?
are to be used as a navigation tool.
160
140
120
100
80 Maint
60 Prod
40
20
0
Jan Feb Mar June July Aug Sept Oct Nov
Breaks to Maint Schedule
2. Metrics for your maintenance team must be
focused on how they impact equipment or facility
performance.  The percentage of PM/PdMs which are
focused on specific failure modes.
Examples:
 Are our PMs working, preventing failures?
PMs Critical Assets
800
PdMs Critical Assets
700
600
Addresses No Failure
500
Modes
400 PM Labor Hrs
300 EM Labor Hrs
200
100
0
January April May August
% of PM/PdMs Addressing
PM/PdM Effectiveness Failure Modes on Critical Assets
 Is the Mean Time Between Failure of critical 3. Guiding Principles for Metrics
assets increasing? a. When a metric demonstrates a problem
allow the Maintenance Team to
120
MTBF - Hours recommend a solution.
100 b. The question to ask of the Maintenance
80
60
MTBF - Hours
Team is: “How do the metrics look to
40
20 you?” and “What do we need to do to
0
January April May August change the metric if needed?
MTBF of Critical Assets c. In order for a metric to move positive or
negative management must have
 Are the maintenance repairs made correctly? patience and enough data points to
Rework? ensure the action taken resulted in the
14
right affect?
12
10
d. Maintenance Team metrics must be
8
6 Rework
posted for all to see and updated daily or
4
2
weekly.
0
Jan Feb Mar June July Aug Sept Oct Nov
e. Allow the Maintenance Team to create
other metrics which work better for your
Rework situation.
f. Always ask: “will this metric tell me if a
process is working or not.”
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