A report found that over 120 staff members at UCLA Hospital inappropriately accessed celebrity health records, indicating that training alone would not solve the privacy issues. The article suggests implementing stronger oversight, such as regular multimedia reminders about privacy policies using tools like animated spokespersons and slideshow presentations, to better train staff and keep privacy at the forefront of their minds rather than just during an initial training. This could help address the root issues around inappropriate access of patient records at the hospital.

1. MUM’S THE
WORD
Robert M. Galleno
MHA690
July 19, 2012

2. PRIVACY CONCERNS
 Reading over the Fox News (2008) report, “Over 120 UCLA Hospital Staff
Saw Celebrity Health Records,” it does not seem that a training initiative
is all that is required to correct the issue at this institution. It is certain
that training regarding the privacy of patient records and the appropriate
access of these records—as well as the strong imperative to never
access such records unless explicitly authorized—needs to take place,
but there are other measures to take that would be better equipped to
truly address the issues at the hospital. It is evident from some of the
information in the article that at least one and likely many if not most or all
of the workers who inappropriately accessed patient records knew that
they should not be doing so, having used passwords that were not their
own to gain access, and thus greater oversight and control is needed
(Fox News, 2008). This could perhaps be achieved through the training
of managers and supervisors, but top-down policy needs to change.

3. One way to implement better oversight and privacy control would be to
include regular reminders using clever multimedia tools that can be found
online. CrazyTalk can be used to create an animated “spokesperson” that
could pop up and question access or simply remind workers about privacy
policies. Mixing this with a SlideShare presentation that more completely
and professionally spells out the legal and ethical issues involved in
patient record privacy and security could form an effective means not only
of training workers, but of keeping policy at the forefront of their minds.

4. Reference:
Fox News. (2008). Over 120 UCLA
Hospital Staff Saw Celebrity Health
Records.