1. Confidentiality
What training could you as a manager put into place to avoid this
situation?
Patient privacy is one of the most important aspects of the health care
industry. It is the law. It helps a person maintain their individuality,
autonomy, and functional benefits (Privacilla, 2003). I would put Health
Insurance Portability and Accountability Act (HIPAA) training at the top of
my list. HIPAA covers the following:
“Provides the ability to transfer and continue health insurance
coverage for millions of American workers and their families when
they change or lose their jobs;
Reduces health care fraud and abuse;
Mandates industry-wide standards for health care information on
electronic billing and other processes; and
Requires the protection and confidential handling of protected health
information” (CA.GOV).
In addition, I would let my employees know that patient information is not
for everyone eyes. It is obvious in the article that most of the employees
were not familiar with HIPAA policies. UCLA hospital staff should have
been very familiar with HIPAA since it deals with a lot of celebrities and
patients.
How can this training on confidentiality be effective for the employees?
This training can put everyone on the same page. Some employees may not
know the importance of confidentiality. By having training that is geared
towards confidentiality, everyone will know what is expected of him or her
when something that is confidential comes across his or her desk.
CA.GOV. (2012). Health Insurance Portability and Accountibility Act.
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