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Types of conflict mediation and conflict resolutions


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Types of conflict mediation and conflict resolutions

  2. 2. WEEK 3 &4 Identify Types of Conflict Inter- Group / Country and Communal Conflict Organizational Conflict – productive and destructive International Conflict Aspects of Mediation
  3. 3. DEFINITION What is Conflict? Conflict is a process that begins when one party perceive that another party has negatively affected, or is about to negatively affect, something that the first part cares about. ( Robbins et al)
  4. 4. DEFINITION #2 • A conflict is serious disagreement or argument between two or more persons.
  5. 5. TYPES OF CONFLICT Two (2) categories of Conflicts Internal conflict External Conflict
  6. 6. INTERNAL CONFLICT Internal Conflict is the struggle which takes place within a character’s mind, often as the character choose between two courses of action.
  7. 7. TYPES OF INTERNAL CONFLICT Character (Man) vs. Self
  8. 8. CHARACTER (MAN) VS. SELF This is an Internal Conflict that involves the struggle between the character and his / her conscience. This has to do with individuals having to make choices between wrong and right or even with overcoming emotions or mixed feelings.
  9. 9. EXAMPLE A father or mother tries to make a decision whether he/ she is to stay with the family or take a job in another parish or country to get a better life for the family.
  10. 10. EXTERNAL CONFLICT External Conflict is a character (man) struggles against an outside force, such as nature, a physical obstacles or another character.
  11. 11. TYPES OF EXTERNAL CONFLICT Character (Man) vs. Character (Man) Character (Man) vs. Nature Character (Man) vs. Society
  12. 12. CHARACTER (MAN) VS. CHARACTER (MAN) • A character struggling against another character mental or physical. Example: Two persons fighting.
  13. 13. CHARACTER (MAN) VS. NATURE A character struggling with the forces or elements of nature ( natural disaster, desolation, animal etc.) that is beyond his/ her control but the struggle is usually done for survival.
  14. 14. EXAMPLE Example: You spend your money for an event(Stage Show) at the start of the stage show it was all good but suddenly the rain starts to fall non stop. All that money spend you would not be able to make it back so nature interferes with your survival (income).
  15. 15. CHARACTER (MAN) VS. SOCIETY The struggle between a character or a group of characters fighting against the rules or laws that govern the society in which he/ she lives. Example: Religion and Politics
  16. 16. OTHER TYPES OF CONFLICTS Character (Man) vs. Fate Fight for choice, fight against destiny. Character (Man) vs. Technology Computer, Machine etc. Character (Man) vs. Supernatural Gods, ghosts, monsters, spirits, aliens ect.
  17. 17. INTER- GROUP CONFLICT This can take many forms, ranging from a disagreement with the neighbors to a fullout war between countries. Also intergroup conflict is defined as an incompatibility of goals, beliefs, attitudes or behaviors.
  18. 18. EXAMPLES Functional conflict, is considered positive, because it enhances performance and identifies weaknesses. Dysfunctional conflict, however, is confrontation or interaction between groups that harms the organization or hinders attainment of goals or objectives.
  19. 19. EFFECTS OF INTER GROUP CONFLICT • Causes changes to occur within the groups and place more effort on the task to accomplish. • The group can become more efficient and effective at what they do, and members can become more loyal, closely following group norms. • Barriers in communication.
  20. 20. ORGANIZATIONAL CONFLICT This is a natural occurrences of conflict within all groups of the organization. It is seen as inevitable and cannot be eliminate as at times it even acts as a performance benefits for groups.
  21. 21. Cont. ORGANIZATIONAL CONFLICT • It is a state of discord caused by the actual or perceived opposition of needs, values and interests between people working together. • All groups within and organization have the different conflicts.
  22. 22. EXAMPLES Bargaining Conflict among the parties to an interest group relationship. Bureaucratic Conflict between the parties to a superior subordinate relationship. Systems Conflict among parties to a lateral or working relationship.
  23. 23. INTERNATIONAL CONFLICT • This is war between two or more nations. EXAMPLE World Wars I and II were international conflicts, as was the U.S. led invasion of Iraq.
  24. 24. ASPECTS OF MEDIATION Privacy : The process of mediation is confidential as it relates to all participants, including attorneys and the mediator. Control: No judge will decide the parties’ outcome. There is no legal precedent or jury to scrutinize right from wrong.
  25. 25. CONT. Responsibility: The mediation process encourage s the parties to assume personal responsibility for their respective roles in the disagreement. Its not blaming the other side but rather accepting ownership for the things contributed or done to create the disagreement.
  26. 26. CONT. Relationship: Most relationship are important to maintain intact. Business partnerships, family, friendships and social relationship of long standing are often soothed and become closer as a result of mediation.
  27. 27. CONT. Speed: Resolution for most disagreement is usually achievable within a day or two and no more than 30 days. More complex disputes and conflicts may require more time and communication to explore the interests and positions involved.
  28. 28. REFERENCES Burgess, Heidi International Conflict May 2013 Richard D. Ashmore in "Social Identity, Intergroup Conflict and Conflict Reduction.“
  29. 29. REFERENCES Robbins, Stephen P. Judge, Timothy A. Organization Behavior 13th edition 2009.  25/01/14  www.wikipedia 25/01/14
  30. 30. THE END