Types of conflict mediation and conflict resolutions
WEEK 3 &4
Identify Types of Conflict
Inter- Group / Country and Communal Conflict
Organizational Conflict – productive and
Aspects of Mediation
What is Conflict?
Conflict is a process that begins when one
party perceive that another party has
negatively affected, or is about to
negatively affect, something that the first
part cares about.
( Robbins et al)
• A conflict is serious disagreement or
argument between two or more persons.
TYPES OF CONFLICT
Two (2) categories of Conflicts
Internal Conflict is the struggle which
takes place within a character’s mind,
often as the character choose between
two courses of action.
TYPES OF INTERNAL
Character (Man) vs. Self
CHARACTER (MAN) VS. SELF
This is an Internal Conflict that involves the
struggle between the character and his / her
This has to do with individuals having to make
choices between wrong and right or even with
overcoming emotions or mixed feelings.
A father or mother tries to make a decision
whether he/ she is to stay with the family
or take a job in another parish or country
to get a better life for the family.
External Conflict is a character (man)
struggles against an outside force,
such as nature, a physical obstacles or
TYPES OF EXTERNAL CONFLICT
Character (Man) vs. Character (Man)
Character (Man) vs. Nature
Character (Man) vs. Society
CHARACTER (MAN) VS. CHARACTER
• A character struggling against another
character mental or physical.
Example: Two persons fighting.
CHARACTER (MAN) VS. NATURE
A character struggling with the forces or
elements of nature ( natural disaster,
desolation, animal etc.) that is beyond his/
her control but the struggle is usually done
Example: You spend your money for an
event(Stage Show) at the start of the stage
show it was all good but suddenly the rain
starts to fall non stop. All that money
spend you would not be able to make it
back so nature interferes with your survival
CHARACTER (MAN) VS. SOCIETY
The struggle between a character or a
group of characters fighting against the
rules or laws that govern the society in
which he/ she lives.
Example: Religion and Politics
OTHER TYPES OF
Character (Man) vs. Fate
Fight for choice, fight against destiny.
Character (Man) vs. Technology
Computer, Machine etc.
Character (Man) vs. Supernatural
Gods, ghosts, monsters, spirits, aliens ect.
INTER- GROUP CONFLICT
This can take many forms, ranging from a
disagreement with the neighbors to a fullout war between countries. Also
intergroup conflict is defined as an
incompatibility of goals, beliefs, attitudes
Functional conflict, is considered
positive, because it enhances
performance and identifies weaknesses.
Dysfunctional conflict, however, is
confrontation or interaction between
groups that harms the organization or
hinders attainment of goals or objectives.
EFFECTS OF INTER GROUP
• Causes changes to occur within the groups
and place more effort on the task to
• The group can become more efficient and
effective at what they do, and members can
become more loyal, closely following group
• Barriers in communication.
This is a natural occurrences of conflict
within all groups of the organization. It is
seen as inevitable and cannot be eliminate
as at times it even acts as a performance
benefits for groups.
Cont. ORGANIZATIONAL CONFLICT
• It is a state of discord caused by the
actual or perceived opposition of needs,
values and interests between people
• All groups within and organization have
the different conflicts.
Bargaining Conflict among the parties to
an interest group relationship.
Bureaucratic Conflict between the
parties to a superior subordinate
Systems Conflict among parties to a
lateral or working relationship.
• This is war between two or more nations.
World Wars I and II were international
conflicts, as was the U.S. led invasion of
ASPECTS OF MEDIATION
Privacy : The process of mediation is
confidential as it relates to all
participants, including attorneys and the
Control: No judge will decide the parties’
outcome. There is no legal precedent or
jury to scrutinize right from wrong.
Responsibility: The mediation process
encourage s the parties to assume personal
responsibility for their respective roles in the
disagreement. Its not blaming the other side
but rather accepting ownership for the things
contributed or done to create the
Relationship: Most relationship are
important to maintain intact. Business
partnerships, family, friendships and
social relationship of long standing are
often soothed and become closer as a
result of mediation.
Speed: Resolution for most disagreement
is usually achievable within a day or two
and no more than 30 days. More
complex disputes and conflicts may
require more time and communication to
explore the interests and positions
Burgess, Heidi International Conflict
Richard D. Ashmore in "Social Identity,
Intergroup Conflict and Conflict
Robbins, Stephen P. Judge, Timothy A.
Organization Behavior 13th edition 2009.