Build a Culture of Trust and Motivate Your Team

Build a Culture of Trust
Motivate & Hold Your Team
Accountable
Jeff Ruby
Founder & CEO

STRONGERGROW
Build a Culture of Trust
Motivate & Hold Your Team Accountable

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© RedRock Leadership, Inc.
RedRockLeadership.com
STRONGER
GROW RedRock Leadership
Twitter & Instagram
@redrockleader
LinkedIn & Facebook & YouTube
RedRock Leadership

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STRONGER
RedRock Leadership
Transform Your Company Culture and
Unleash the Potential for Exponential Growth
Available March 24th

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Today, we’ve transitioned from the
reign of heroic leaders…
http://switchandshift.com/6-leadership-development-trends-for-2015
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STRONGER
Our Culture is Shifting

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…to the rise of collaborative leaders.
http://switchandshift.com/6-leadership-development-trends-for-2015
GROW
STRONGER

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Heroic Leaders
• Make others earn their trust
• Believe in “constructive” criticism
• Hire and fire based on gut instinct
• Take credit for positive results
• Place blame for poor results
• Create their legacy by taking control
to protect their own reputation
Collaborative Leaders
• Trust others from day one
• Believe in coaching
• Hire and fire based on core values
• Credit others for positive results
• Accept responsibility for poor results
• Create their legacy by serving to take
care of others
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STRONGER

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5 Generations in the Workplace
 Traditionalists (46m 1928 -45)
 Baby Boomers (78m born 1946 – 64)
 Generation X (50m born 1965 – 80)
 Millennials (88m born 1981 – 96)
 Generation Z (41m 1997 - 2012)
Bureau of Labor Statistics Employment Projections
2020
2015
2010
2005
0% 20% 40%
60%
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STRONGER
5 Generations all WorkingTogether

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Traits:
 Loyal
 Respectful of authority
 Stubborn
 Dependable
Influence:
 The Great Depression
 WWII
Views:
 Money-
Hide & pay cash
 Education-
A privilege
 Management-
Tells me what to do
GROW
STRONGER
5Generations allWorkingTogether
Traditionalists

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Traits:
 Well-educated
 Questions authority
 Good teamwork skills
Influence:
 Vietnam War
 1960’s
 Civil Rights Movement
 Moms stay at home
 Dads go to work
Views:
 Money-
Buy now, pay later
 Education-
A birthright
 Management-
Really, I know best
GROW
STRONGER
5Generations allWorkingTogether
BabyBoomers

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Traits:
 Independent
 Family-focused
 Intolerant of bureaucracy
 Hard-working
 Critical of others
Influence:
 Divorced parents
 Dual-income homes
 Reagan
 End of the Cold War
Views:
 Money-
Cautious & conservative
 Education-
A tool to get ahead
 Management-
Seeks a hero
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STRONGER
Gen X

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Traits:
 Fast-paced
 Think like entrepreneurs
 Value relationships
 Highly mobile
 Obsessed with information
Influence:
 Doting parents
 9/11
 Columbine
 Video gaming
Views:
 Money-
Earn to spend
 Education-
A necessary investment
 Management-
An obstacle to moving up
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STRONGER
Millennials

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Traits:
 Seeks truth
 Values freedom of
expression
 Open to understanding
differences in people
Influence:
 ISIS
 Sandy Hook
 Obama
 Populism
Views:
 Money-
Live live pragmatically
 Education-
A necessary investment
 Management-
Please dialogue with me,
don’t confront me
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STRONGER
Gen Z

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STRONGER
GROW Emotions & the
Furious Pace of Change
To manage the furious pace of change,
humans can and at times need to, eliminate
emotions before making critical decisions.
True or False

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STRONGER
GROW Emotions & the
Furious Pace of Change
To manage the furious pace of change,
humans can and at times need to, eliminate
emotions before making critical decisions.
False

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STRONGER
GROW
Sensory Cortex
Sensory
Thalamus
Emotional Stimulus Logical Response
Amygdala
Long Route
PersonalAwareness
The ability torecognize your influence on others.
Sensory Cortex is engaged.
A logical response is created.

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STRONGER
GROW
Sensory
Thalamus
Amygdala
Emotional Stimulus Emotional Reaction
Sensory Cortex is disabled.
An emotional reaction is created.
Sensory Cortex
Short Route
PersonalAwareness
The ability torecognize your influence on others.

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STRONGER
GROW Leaders&Emotion
Leaders can, and at times need
to, manage their emotions
while making critical decisions.
True

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STRONGER
GROW
Competency: My ability to:
Personal Awareness …recognize my influence on others.
Integrity …let my intentions match my actions.
Internal Motivation …do the right things for the right reasons.
Empathy …understand & respond to others' emotions.
Social Skills …build positive relationships.
FiveCompetenciesof
EmotionalIntelligence

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STRONGER
GROW Humans&Emotion
Humans can, and at times need
to, manage their emotions
while making critical decisions.
True

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STRONGER
GROW
Competency: My ability to:
Personal Awareness …recognize my influence on others.
Integrity …let my intentions match my actions.
Internal Motivation …do the right things for the right reasons.
Empathy …understand & respond to others' emotions.
Social Skills …build positive relationships.
FiveCompetenciesof
EmotionalIntelligence

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STRONGER
GROW
Avoid State Approach State
Threatened by success of others Finds inspiration in the success of others
Demotivated by obstacles Looks at big picture and seeks solutions
Ignores useful feedback Learns from coaching
Criticizes others Coaches others
Gives up easily Perseveres in the face of adversity
RedRock Leadership
Mindset First

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STRONGER
Mindset First

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STRONGER
GROW The Avoid State
WRECK
TRAFFIC
COMMUNITY
BADNEWS
WORK
FINANCE
FIGHTING
Raised Blood Sugar Level to Provide Energy
Pupils Dilated
Heart Rate Increases
Release of Epinephrine into
Blood Stream
Muscle Tension
Increased Blood Flow
Narrowing of Arteries
Increase in Adrenaline and
Cortisol (Stress Hormone)
Increased Blood Pressure
Cold, Sweaty Palms
Shakiness
Activity Ulcer Formation

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Influence
STRONGER
GROW TheAvoid State
Decreases Your Influence
Remaining in the
Avoid State
creates
Negative
Energy
&
decreases
your influence.
Situation

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ACTIVITY
STRONGER
GROW The Approach State
FAMILY
LOVE
VACATION
LAUGHTER
ACCOMPLISHMENT More Creative
Decreased Heart Rate
Stability
Relaxed Muscles
Higher Use of EQ
Improved Immune Function
Decreased Blood Pressure
Relaxation
Improved Digestion

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Influence
STRONGER
GROW
Remaining in the
Approach State
creates
Positive
Energy
&
increases
your influence.
Situation
TheApproach State
Increases Your Influence

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Stop
Think
Assess
Respond
STRONGER
GROW S.T.A.R. to Remain in the
Approach State.

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STRONGER
GROW Motivate Your Team
Extrinsic Motivation
Leaders who are extrinsic motivators:
• Are leery of the success of their followers
• Expect their followers to earn their trust
• Allow personal bias to shape character and guide actions
• Provide constructive criticism to their followers

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STRONGER
Extrinsic Motivation
Followers of leaders who are extrinsic motivators:
• Are demotivated by obstacles
• Give up easily
• Don’t completely trust their leader
• Are threatened by the success of others
• Become defensive in the face of adversity

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STRONGER
Intrinsic Motivation
Leaders who are intrinsic motivators:
• Are optimistic about the success of their followers
• Trust their followers
• Allow core values to shape character and guide actions
• Provide coaching to their followers

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STRONGER
Intrinsic Motivation
Followers of leaders who are intrinsic motivators:
• Have a high capacity for solving complex problems
• Trust their leader
• Act with a higher level of emotional intelligence
• Persevere in the face of adversity

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STRONGER
GROW Define Your Culture
KnowYour Core Values
If You Do Not Have Stated Core Values, Create Them…
Step #1 – List up to 10 actions you despise
Step #2 – State the opposite of each of the 10 actions you despise
Step #3 – Group opposite-actions you despise according to commonality
Step #4 – Name each group. Each of these is one of your core values
Step #5 – Define each core value

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STRONGER
GROW Protect Your Culture
HoldYour TeamAccountable

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STRONGER
1. Inform your team member of inconsistencies between their actions and the team's core values.
2. State the consequences of their inconsistencies.
3. Invite and listen to their comments.
4. Review expectations about course correction.
5. Ask and gain commitment for improvement.
6. If there is a commitment to improve, express appreciation and establish a time-line follow-up.
7. If there is not a commitment to improve, discuss an exit strategy.
Harness Harmful Behavior

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STRONGER
There are three primary types of coaching:
1. Personal Coaching
2. Skills Coaching
3. Performance Coaching

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STRONGER
1. Personal Coaching
• Scheduled sessions over a specified period of time
• Goal focused with expectations for long-term measurable results
• Aimed at:
o Improving intra-personal skills
o Developing and changing personal habits
o Establishing personal accountability

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STRONGER
2. Skills Coaching
• Impromptu discussions or meetings
• Action oriented with expectations for immediate results
• Focused on improving:
o Inter-personal skills
o Day-to-day tactics
o Developing systems and processes

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STRONGER
3. Performance Coaching
• Scheduled sessions over a specified period of time
• Goal focused with expectations for long-term measurable results
• Aimed at:
o Improving professional role performance
o Achieving business goals
o Establishing strategy
o Developing systems and processes

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STRONGER
1. Gather accurate information and be objective.
2. Be specific when providing feedback.
3. Ask questions to promote collaboration.
4. Listen with the intent to understand.
5. Provide training.
6. Continue dialog while pointing to a positive future.
7. Acknowledge good decisions and commitments to improve.
Guidelines to Coaching

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STRONGER
GROW Build a Culture of Trust
Establishes Leadership Sustains Leadership
Personality Character
Trust Confidence
Empathy Integrity
Delegation Collaboration
Confidence
Collaboration

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STRONGER
Approach State
When a leader…
inspires
encourages
mentors
coaches
…a follower…
accepts responsibility
focuses on solutions
perseveres through adversity
is intrinsically motivated
Avoid State
When a leader…
is desperate
discourages
micro-manages
constructively criticizes
…a follower…
blames others
focuses on problems
makes excuses
is extrinsically motivated

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STRONGER
1. Be an encourager, not a discourager
2. Be a mentor, not a micro-manager
3. Be about inspiration, not desperation

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STRONGER

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STRONGER
How:
Follow the plan.
Provide the details. Why:
We have integrity!
I believe we are the best!
I believe in you!
What:
Meet the deadline.
Hit the goal.
Make a profit.
…leads to desperation

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STRONGER
How:
Follow the plan.
Provide the details. What:
Meet the deadline.
Hit the goal.
Make a profit.
Why:
We have integrity!
I believe we are the best!
I believe in you!
…leads to inspiration

STRONGERGROW
RedRock Leadership looks forward to helping your team Grow Stronger.

Build a Culture of Trust and Motivate Your Team

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