Ramkrishna Gupta is seeking a challenging position in the IT sector with opportunities for professional and personal growth. He has 6 months of experience as a Service Desk Engineer at CMSIT Services, where he handled tickets, troubleshot issues with Windows, Outlook, and networks, installed software, and escalated high priority incidents. Ramkrishna has training in CCNA, ITIL, and Windows Server administration and skills in remote access tools, MS Office, and ticket management systems. He holds a diploma in computer science and resides in Bangalore.

1. CURRICULUM VITAE
RAMKRISHNA GUPTA
E-Mail Id : rajgupta927972@gmail.com
Contact No : +91-7411878092, 8431117182
Career Objective
Seeking challenging assignments with a growth oriented organization in the IT sector for a career
encompassing professional & personal advancement.
Professional Synopsis
• 6 months of extensive hands on experience in Service desk engineer.
• Currently working in CMSIT Services.
.
Professional Training
Basic knowledge of Cisco Certified Network Associate (CCNA).
Basic knowledge of Information Technology Infrastructure Library (ITIL) .
Basic knowledge of Window Server 2003.
Basic knowledge of Window Server 2008 R2.
IT Skill Set
Ticketing Tool : CA Service Desk Manager.
OS (Client) : Windows XP/7/8
Packages
Remote Access Tools
: MS Office (Proficiency in Outlook in
2010)
: Vnc And R Desktop.
Work CMSIT Services
Company : cms it services
pvt.
Project : IT Support.
Duration : June 2015.
 Worked as L1 Service Desk Remote Engineer.
 Troubleshooting all major and minor issues realted to Outlook, Windows 7/8, , Taking
remote and also handling issues related to Websites, Internet, and VPN.
 Installing and Uninstalling all major business softwares, Network printers etc.
 Working on CA Service Desk Manager, creation of tickets and follow up through closure.
 Senior co-ordinator for P1 & P2 Tickets.
 Follow up with the Vendors and Deskstop team to get the hardware calls closed on priority.
 Incident Management :
 Escalation of all the SLA (Service-Level Agreement) from L2 to L4 through resolution with
the help of CSM( Customer Service Manager).
 End-to-End ownership of high severity reported incidents and to make sure that the SLA
levels are never voilated.

2. Qualification Highlights
 Completed Diploma inComputer Science and Engineering with 65% From NTTF Affiliated to
Autonomous, Bangalore.
 Completed High School with 59.4% from Jharkhand State Board.
Personal Details
Date of Birth : 02/02/1996
Gender : Male
Address : Q.no 176/2/2 Road no-7 Housing colony near to RIT Thana
Adityapur-2, Jamshedpur, Jharkhand.
Present Address : Electronic city phase :-2 Bangalore 560100.
Father’s Name : Mr. SheoShankar Gupta
Mother’s Name : Mrs. Usha Devi.
Hobbies : Net surfing, playing cricket.
Language : English, Hindi and Bengali.
Decleration
I hereby declare that the above-mentioned information is true to the best of my knowledge.
Date :
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