Training needs assessment6 training needs assessmen

1. TRAINING NEEDS ASSESSMENT 6
Training Needs Assessment
Chelsea Brooke Mattingly
UMGU
February 2, 2021
The organization and its needs regarding the training issue
New York University Langone Hospital is the organization that
will be focused on in this assignment. The organization is in
Brooklyn, New York. It is one of the best facilities in the
location, and this is associated with the fact that the
organization offers a wide variety of services (NYU Langone
Hospital, 2021). Apart from attending to patients, the hospital
also provides healthcare students with an environment to learn
and practice care delivery to patients. The hospital has a
capacity bed on 450 patients. New York University Langone
Hospital offers both in-patient and out-patient services. Some of
the hospital services are heart-related conditions, blood
disorders, liver diseases, diabetes, urinary conditions, airway
and breathing problems, various cancer, kidney problems,
digestive disorders, gastrointestinal, tumors-related conditions

2. and many others (NYU Langone Hospital, 2021). The hospital
has been able to excel in the fast-evolving and highly
competitive healthcare sector because of its ability to offer
nothing less than high-quality services.
Healthcare practitioners working at New York University
Langone Hospital have demonstrated their competent skills by
giving the hospital a good reputation for performing surgeries
(NYU Langone Hospital, 2021). Also, the hospital provides
specialized services for adult students. Specialized services
have helped to improve the quality of services offered at the
hospital. As a result, patient satisfaction continues to rise, thus
giving the hospital a good reputation in Brooklyn and the
neighboring states (NYU Langone Hospital, 2021). The hospital
plays host to two emergency departments, which has helped the
practitioners meet patients' needs in the most convenient time.
Work ethics and integrity are highly regarded values at the
hospital (NYU Langone Hospital, 2021). Practitioners from
different fields and departments collaborate to enhance the
delivery of quality care at the hospital.
The hospital has been offering the best services, which has
affected the number of patients who seek healthcare
practitioners' services from the hospital (NYU Langone
Hospital, 2021). It would be essential to make sure that
practitioners who provide ambulatory services have the
essential skills to perform their roles effectively. A training
needs assessment comes in as the best tool to test and meet
healthcare practitioners' needs working in the ambulatory
department (Merrill, 2002). The assessment will help to identify
areas of need. The assessment's main aim is to ensure that
healthcare practitioners will have the skills and knowledge that
are important in meeting the increasing needs of patients who
need ambulatory services (NYU Langone Hospital, 2021).
In this case, the training issue pertains to the anticipated rise in
the number of patients who will be seeking ambulatory services.
The hospital has been recording high numbers of patients. The
primary objective of a hospital is to provide healthcare services

3. that are aligned to the needs of the patient (Merrill, 2002).
Changes take place in the market, and the number of patients
increases. An organization must be in the best position to offer
the best services when there is a need to do so. Therefore, it is
important to assess the skills and competencies required to meet
the needs of patients (Merrill, 2002). Assessing the employees'
skills will help to know the areas that are wanting and the areas
where the practitioners have provided a stunning score.
Healthcare practitioners who provide services in the ambulatory
unit will be the training program's targeted beneficiaries
(Training Industry, 2013). The training program will be
implemented to ensure that practitioners can address the
increasing needs of patients who need ambulatory services
(Merrill, 2002). The targeted location will be the headquarters
of the hospital. The number of patients has been increasing at
the headquarters of the hospital. A training program should
target people who are vulnerable and in dire need of help. In the
case of the hospital, people who are likely to face challenges in
the hospital are practitioners who offer services to patients who
seek ambulatory services (Merrill, 2002). The increasing
number of patients is proof that practitioners will require more
services and many patients. Equipping the practitioners with the
skills and strategies they need to be competent and effective is
paramount.
The training will be diverse because of the people it targets. In
ambulatory departments, there are practitioners from different
fields and specialties. The training program cannot focus on a
specific field of professionals because it will be creating a gap.
For example, a doctor can be requested for ambulatory services
(Merrill, 2002). Therefore, in the ambulatory team, there must
be doctors. At the same time, nurses must come on board. The
needs of patients are diverse, and that means that it is important
to provide all experts. Even though the hospital anticipates a
high number of patients, the data does not reveal the type of
patients seeking the hospital's services (Training Industry,
2013). The hospital needs to be strategic to ensure that it meets

4. the rising needs. Therefore, it will be important to cover all
practitioners who will be serving the increasing number of
patients.
The training issue is associated with the provision of quality
and competent services. Healthcare practitioners operate in a
field that is delicate and risky. The delivery of services by a
healthcare practitioner is a matter of life and death. The reason
for stating so is that a healthcare practitioner can save a life by
delivering quality services to his or her patients. At the same
time, the lack of skills and competency can lead to death.
Therefore, it is very important to ensure that a healthcare
practitioner has the skills and knowledge required to save lives.
The practitioners' case in failing to deliver quality services can
be understood (Merrill, 2002). When the number of patients
starts to increase in a hospital, it means that practitioners will
have a lot of patients to attend to. The brain of a human being is
powerful, but it has its limits. When a person overworks the
brain, its level of efficiency decreases. It is important to teach
practitioners more about the best methods and strategies they
can use to overcome the challenge of attending to a lot of
patients (Merrill, 2002). The skills will help practitioners in the
process of delivering care. The skills will also help the mental
health of the practitioners. Hospital burnouts affect
practitioners (Training Industry, 2013). The increasing number
of patients can lead to burnouts, and that means that there is a
dire need to look into ways of dealing with the issue through
employee training.
The questionnaire has paid attention to issues that might affect
the performance of the employees. For example, one of the
questions has asked about the way the participant behaves when
working under stress (Training Industry, 2013). The question is
important because it is evident that working in an environment
that is full of patients can be stressing. The answer will help to
know if training on how to handle stress at the place of work is
important in this case. The questions have focused on two
different areas that are important in designing a training

5. program. The first area of focus is the strength of the
participant.
The strength of a practitioner is important when designing a
training program. The information helps to come up with
strategies that can help to strengthen the employee. The
questionnaire has also focused on the weaknesses of the
practitioners. Identifying the weaknesses of a practitioner is
important. The training team is able to come up with strategies
that will help to deal with the weaknesses (Training Industry,
2021). The questionnaire will be used to assess the abilities and
knowledge of the practitioners. The information will help to
design a training program that perfectly fits the needs of the
practitioners.
Training Needs Assessment Questionnaire
Taking this questionnaire means that you have read and
understood the instructions. Please try to be as honest as
possible. Your information will be discreet in accordance with
the research code of ethics. Kindly answer the following
questions with all honesty.
1. How does it feel working in an environment with a lot of
patients?
2. Do young believe that you have all the skills that are
essential in delivering quality services to patients placed under
your care?
3. If the highest level of confidence is 5 and the lowest 1, what
is your level of confidence when attending to patients under
your care?
4. How diverse are your skills?
5. Do you possess skills from a different field? If so, which? If
not, why?
6. If you were overwhelmed by patients, what would be your
first reaction?
7. How is your performance when working under pressure?
8. Do you handle work stress well? If not, are there evident
reactions when you are exposed to a stressful working

6. environment?
9. Have you ever shouted at a patient?
10. Based on your skills and work, which are the areas that you
perform exceptionally?
11. What do you think triggers your performance?
12. In your practice, what are areas that you feel need more
sharpening?
13. How do you relate with practitioners who are not from your
field?
14. What is the area of the hospital where you feel that a change
is important and should be immediately implemented?
References
Merrill, M. D. (2002). First Principles of Instruction.
Educational Technology Research and Development, (3). 43.
First Principles by Merrill.
NYU Langone Hospital. (2021). NYU Langone Hospital.
Retrieved from https://nyulangone.org/locations/nyu-langone-
hospital-brooklyn
Training Industry. (2013). ADDIE Model. Retrieved from
https://trainingindustry.com/wiki/content-
development/addie-model/
Training Industry. (2021). Successive Approximation Model
(SAM). Retrieved from
https://trainingindustry.com/glossary/successive-
approximation-model-(sam)/