Brief Business Communications presentation. Delivered by Rachel Evans at Bow Valley College in Calgary, Alberta, Canada.

2. Business Communications
2

3. 3
Communication is a social process in which
individuals employ symbols to establish and
interpret meaning in their environment.
“one cannot not communicate”

4. 4
Overcoming human
differences
The importance of communication in society
Personal and
professional success
Democratic participation

5. 5
Image retrieved July 9, 2017 from http://cdn2.business2community.com/wp-content/uploads/2012/02/Communications-Model.png

6. 6
PHYSICAL
BARRIERS
SEMANTICS
&
SEMIOTICS
PSYCHOLOGICALPHYSIOLOGICAL
NOISE
Creates meaning based on
interpretation
Human barriers that impact
normal function
Affects the quality of
communication
Influences the cognitive process
What is all that noise?
• Semantics - The meaning of
a word, phrase, sentence or
text
• Semiotics – the study of signs
and symbols and their
interpretation.
• Deafness/Hard of Hearing
• Blindness/Vision
• Speech Disorders
• Memory Loss
• Physical Health ( e.g. pain)
• Lack of Attention
• Poor Retention
• Distrust/Defensiveness
• Perceptions/Viewpoints/Attitudes/
Opinions
• Emotions
• Closed Mind/Filtering
• Premature Evaluation ( quick
judgments)
• Climate/Environment
• Time/Distance
• Medium/Technical Problems
• Noise
• Information Overflow
• Workspace Design

7. 7
Are written or spoken messages more susceptible to noise? Why?
Written, as the sender has little
control over the environment in which
the receiver gets the message.
A speaker, on the other hand, is
present when communication occurs
and has a chance to eliminate or
reduce the interference.
Image retrieved July 22, 2017 from https://s-media-cache-ak0.pinimg.com/736x/e4/56/b1/e456b13889a681c4779880920d4d9661--administrative-assistant-training-courses.jpg

8. 8
What is
EFFECTIVE COMMUNICATION?
Image retrieved July 9, 2017 from http://images.samsung.com/is/image/samsung/ie-galaxy-s2-gt-i9100lkaxeu-001-front-black?$PD_GALLERY_JPG$
“The message
is
understood…”
“and you get
the response
you expected”

9. 9
Builds Effective Teams and
Supports Decision Making
Facilitates Innovation and
Development
Fosters Stakeholder Relationships and
Employee Engagement
Contributes to Productivity
and Financial Growth
Ensures Transparency and Builds
Brand

10. 10
Men spent more on sports-related apps.
Most popular game app downloaded by men in 2016 was Clash
of Clans
MALE USER
Women spent more on puzzle games and education apps.
Most popular game app downloaded by women in 2016 was
Candy Crush Saga.
FEMALE USER
Employees think email is a productivity killer.
EMAIL
26%
Job seekers under 45 think texting is a professional
way for recruiters to communicate.
TEXTING
43%
People feel pressure to respond to work
communication outside of work hours.
WORK HOURS
26%
Americans send ___ times more texts than the
number of phone calls.
PHONE CALLS
5
Employees leave a meeting not knowing what they
are suppose to do next.
MEETINGS
46%
Business Communications statistics retrieved July 9, 2017 from https://www.entrepreneur.com/article/280301
2016 Top Apps retrieved July 9, 2017 from https://phys.org/news/2017-02-men-clash-clans-women-candy.html

11. 11
THE TOP 10 MOST IN-
DEMAND SOFT SKILLS
Communication Ability =
Promotability.
Why is effective communication important for your
success in today’s business environment?
0 2 4 6 8 10
Communication 57.9%
Organization 56.5%
Teamwork 56.4%
Always Punctual 55.9%
Critical Thinking 55.8%
Social Skills 55.8%
Creativity 55%
Interpersonal Skills 55%
Adaptability 54.9%
Friendly Personality 54.6%
Retrieved July 9, 2017 from https://business.linkedin.com/talent-solutions/blog/trends-and-
research/2016/most-indemand-soft-skills

12. 12
GRAMMAR & SPELLING
use standard grammar
and spelling
DEMONSTRATE
consistently demonstrate
business etiquette
PRESENT
present ideas and information
coherently and persuasively using
various types of mediums
LISTEN
listen to others
effectively
ORGANIZE
organize ideas and information
logically and completely
ADAPT
adapt your communication style
to diverse situations and people
ETHICS
communicate ethically